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Old 23rd October 2010   #1
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MS Office 2003 errors out when I close a file


I am having a problem with Word 2003 in that when I close a file I get the message that says MS Office has encountered a problem and needs to close. I have the same program on two computers and the other computer does not experience this.

The content of the error is as follows:
Quote:
AppName: winword.exe AppVer: 11.0.5604.0 AppStamp:3f314a2f
ModName: winword.exe ModVer: 11.0.5604.0 ModStamp:3f314a2f
fDebug: 0 Offset: 00411cb7
I have uninstalled Office and reinstalled it but the problem remains. Can anyone shed any light on why I am receiving this?

I am running XP SP3 with Office SP3 installed. Everything is up to date

Thanks


Last edited by cspgsl; 23rd October 2010 at 22:42.
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Old 24th October 2010   #2
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Any related errors in your Event Logs?

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Old 24th October 2010   #3
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Originally Posted by Arie View Post
Any related errors in your Event Logs?
I'll get back to you tomorrow, thx

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Old 27th October 2010   #4
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From the Windows log
Quote:
Faulting application winword.exe, version 11.0.8328.0, stamp 4c717ed1, faulting module winword.exe, version 11.0.8328.0, stamp 4c717ed1, debug? 0, fault address 0x0046b8ca
Any ideas as to what this would lead to?
Thanks

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Old 27th October 2010   #5
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Here is an earlier error log
Quote:
Hanging application WINWORD.EXE, version 11.0.8326.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

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Old 27th October 2010   #6
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Start Word using this command (Start > Run): winword.exe /a

If that fixes it, one of the files in Word's Startup path are probably corrupt (usual 'suspect' is Normal.dot)

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Old 27th October 2010   #7
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Originally Posted by Arie View Post
Start Word using this command (Start > Run): winword.exe /a

If that fixes it, one of the files in Word's Startup path are probably corrupt (usual 'suspect' is Normal.dot)
Starting in safe mode didn't make any difference however, deleting Normal.dot seems to have done the trick. Will monitor it
Thanks

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