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Resolved MS Office 2003 errors out when I close a file

Discussion in 'Other PC Software' started by cspgsl, 2010/10/23.

  1. 2010/10/23
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    I am having a problem with Word 2003 in that when I close a file I get the message that says MS Office has encountered a problem and needs to close. I have the same program on two computers and the other computer does not experience this.

    The content of the error is as follows:
    I have uninstalled Office and reinstalled it but the problem remains. Can anyone shed any light on why I am receiving this?

    I am running XP SP3 with Office SP3 installed. Everything is up to date

    Thanks
     
    Last edited: 2010/10/23
    cspgsl,
    #1
  2. 2010/10/24
    Arie

    Arie Administrator Administrator Staff

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    Any related errors in your Event Logs?
     
    Arie,
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  4. 2010/10/24
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    I'll get back to you tomorrow, thx
     
    cspgsl,
    #3
  5. 2010/10/26
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    From the Windows log
    Any ideas as to what this would lead to?
    Thanks
     
    cspgsl,
    #4
  6. 2010/10/26
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    Here is an earlier error log
     
    cspgsl,
    #5
  7. 2010/10/27
    Arie

    Arie Administrator Administrator Staff

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    Start Word using this command (Start > Run): winword.exe /a

    If that fixes it, one of the files in Word's Startup path are probably corrupt (usual 'suspect' is Normal.dot)
     
    Arie,
    #6
  8. 2010/10/27
    cspgsl Lifetime Subscription

    cspgsl Geek Member Thread Starter

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    Starting in safe mode didn't make any difference however, deleting Normal.dot seems to have done the trick. Will monitor it
    Thanks
     
    cspgsl,
    #7

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