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Power Point crash disables system

Discussion in 'Other PC Software' started by Rimshot, 2009/01/28.

  1. 2009/01/28
    Rimshot

    Rimshot Inactive Thread Starter

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    I have MS Office Power Point viewer on my computer. While watching a .pps file that I opened (not saved) from a known sender's email attachment, the presentation froze and the only way I could get out of it was to power off. The funny thing is I have watched this before with no problems. Anyway, upon reboot, the monitor screen was covered with rows and columns of small, dark gray dots and dashes. As XP continued to try to load, the gray dots and dashes turned into white dots and then long, vertical blue streaks as the splash screen displayed. At that point the boot seems to abort and the white dots turn into columns and rows of small, blue rectangles and everything freezes up and the monitor sometimes goes into power save mode. I have no mouse or keyboard control and have to power off to exit. Going back in safe mode, I have tried the following: virus scan, check disk, and system restore. The first two show no problems and the latter confirms a new restore point has been established, but the symtoms remain the same. I've tried to remove the PP viewer program which didn't work because I cannot access the Windows Installer service while in safe mode. I also cannot reregister the Windows Installer service while in safe mode. Using the buttons on the front of the monitor I've tried to do a factory reset and an auto adjust, all to no avail. Is there anything I can do from safe mode that might rectify this problem?
     
  2. 2009/01/28
    rsinfo

    rsinfo SuperGeek Alumni

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    Seems to be memory related problem.

    Check the memory with Memtest http://www.memtest.org/

    This and/or other utils may or may not find memory errors as they test the memory in a different way than Windows uses.
     

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  4. 2009/01/28
    Rimshot

    Rimshot Inactive Thread Starter

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    Hi rsinfo, thanks for your reply. My question would be this. How can I utilize this web-based test if I can only work from safe mode (i.e. I can't get to an internet connection)? Or am I unaware of some alternate path that I can take?
     
  5. 2009/01/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Rimshot. You can access Safe Mode with Networking which will give you an internet connection so you can access the memtest website. For your windows installer problem have you tried downloading and installing the latest version of windows installer? Windows Installer version 4.5 is located here, http://www.softwarepatch.com/windows/wininstallnt.html. Also why can't you boot up Windows normally?
     
  6. 2009/01/28
    PeteC

    PeteC SuperGeek Staff

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    If indeed it is a memory problem you may well find that memtest and other testers give the memory an unwarranted clean bill of health as rsinfo inferred ....
    The only satisfactory way of testing RAM is to test the installed RAM in various configurations. If you have a single module swap it around the slots. If you have a pair of modules run each one singly, swapping between slots; then run them in pairs swapping between pairs of slots. If you have 2 sets of matched modules do not get them mixed up.
    Did you actually restore the system??

    Although you can apparently start in Safe Mode I would check out the drive ....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital
     

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