Application Error when closing an Office application

The following is from Event viewer:

Every time I close an Office application, except Outlook, it crashes...

Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp 0x46d4a7df, faulting module hpz3r4v2.dll, version 61.63.248.0, time stamp 0x45bdb917, exception code 0xc0000005, fault offset 0x00046038, process id 0xb38, application start time 0x01c8b2a3ee4b6f3d.

ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted 308 seconds with 0 seconds of active time. This session ended with a crash.

Faulting application POWERPNT.EXE, version 12.0.6211.1000, time stamp 0x46d4a83f, faulting module mso.dll, version 12.0.6300.5000, time stamp 0x476076b7, exception code 0xc0000005, fault offset 0x003646c9, process id 0x1590, application start time 0x01c8b29cdb64474d.

 

Changing the default printer has stopped the application errors but that seems to be a work around fix...Microsoft Diagnotics did not find any problems with my installation.

Seems like HP needs to fix this.

 

All you have to do is go to the HP site and download the latest driver for that printer.

Then
1. delete the printer from the printers folder
2. go to Add/Remove programs and unistall all HP printer software
3. reboot do some cleanup of registry with CCleaner.
4. reboot once again and reinstall printer using driver from HP as downloaded above.

Mike

 

I went to the site and found I have the most recent driver installed.

 

That don't matter! You have a damaged HP driver!

So use yours if it is the latest! BUT!

But I did forget 1 step, pull the plug on the printer until time to put it back then begin the driver install an only plug back when driver install asks fro it!

Remove it using the procedure I presented and then re-install!

Mike

 

• The problem is solved.
  
• I would like to thank you for your help.
  
• It took an hour and 10 minutes to go through this whole process
  
• This is the type of thing that makes me want to quit windows and go to mac.

Just created a word document and it crashed when closing it. Looks like I'm right back where I started.....grrrrrrrr