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Old 4th December 2004   #1
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HandyBits Encryption Help


Hello,

I recently upgraded from ME to XP Pro using NTFS. (about time!) Anyway, I have a Word .doc encrypted with the HandyBits encryption program. That program wouldn't start so I tried downloading and reinstalling but got the same error during installation. (Failed to start... At least one program file missing...) I contacted support and am waiting for a reply. In case it can't be resolved, are any of you using this program, and if so, if I send you the file would you unencrypt it and send it back to me?

Thanks

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Old 4th December 2004   #2
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Do you have the Most Recent Version of HandyBits?

Did you remove the earlier version before trying to download the new one?

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Old 11th December 2004   #3
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Yes I did and yes I did! Thanks. The vendor solved the problem. There was a folder that needed to be removed before reinstalling. Thanks again.

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Old 11th December 2004   #4
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Thanks for the update and yup, that does happen.

I've started making it a habit to check for and remove the folder for an app from the PC after an uninstall since most apps leave it there with some contents.

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