Resolved itunes updating..10.6.1

hi there, i use this website to make me look good to the fiance and family think i know what i'm doing. Lol My fiance's laptop keeps getting an itunes update request. We both attempted to update it. It gets close to finishing and then says that it is missing a certain file and has browser button.

i knowing how you guys love logs ran the itunes diag and it produced this log


Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 10.4.1.10
QuickTime 7.7.1
FairPlay 1.12.20
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.45.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43

iTunes Serial Number 002DB1C003292618

Current user is not an administrator.
The current local date and time is 2012-05-03 20:38:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 8400M GS


**** External Plug-ins Information ****

No external plug-ins installed.

The drive G: HTC Android Phone Rev 0100 is a USB 2 device.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {68288BB9-830C-48D4-8DCE-2D724A906ECB}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.130
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Thu May 03 19:11:17 2012

Lease Expires: Fri May 04 19:11:17 2012

DNS Servers: 192.168.1.254

Adapter Name: {00311630-84FF-44B1-BFBF-1C4FB8171229}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers:

Adapter Name: {AEA7A423-2345-4437-9BCF-51D0DF1EC77B}
Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969

Lease Expires: Wed Dec 31 16:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-03 20:37:27.


**** Device Connectivity Tests ****

iPodService 10.4.1.10 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Devices Not Currently Connected:

iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number: YM6482A8VQH

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.



any help to make me look good again would be great lol.

 

has anyone got any ideas on this one? they want me consider this resolved but i haven't fixed the issue, other than telling the wife to go android and stay far away from mac

 

Have you just tried to reinstall Itunes from scratch and see what happens?

 

lol of course that's the first thing i did. everytime i try to reinstall it i get an error that's why we ran the log

 

when we reinstall itunes there is no problem. but everytime i open it says that itunes is outta date. Then sends us to update with other items, it runs and then says there was an error. Hence the reason i ran the original log.

 

Why don't you use Revo Uninstaller to remove it. Use the FREE one. Then when you open it up, do this.

Just do the Revo thing. When it opens up to the window to let you uninstall it, the choices are:

Built - in

Safe

Moderate (which is tic by default}

Advamced (this is the one you want)

Also let it clean the registry for you also. I have never had it mess the PC up and have used it many, many times.

 

ok, will the revo lose any of her music, because that's why i haven't used a heavy uninstaller yet. Worried it might take the library with it. She has a lot of ripped and purchased music on it.

Thanks for the advice either way.

 

I don't use Itunes, but I think that it will. In my opinion, leaving anything on your HD that you don't want to loose is like playing Russian Roulette with a bullet in every other hole in the chamber. You will loose it when you least expect it. Have her back it ALL up then re-download it.

 

got any backups that work for itunes as well... i'm not so good with doing backups

 

ok thanks guys will do. i'm gonna mark this complete and if i need anymore help i know where to find you