Networking Issue for Workgroup & Printer

**Bilb0** · 1st September 2007

HELP!!!!!

I have a customer that has a problem with networking. Here is the situation.

Hardware:
Laptop running Win XP HOME SP2
Desktop rinning Win XP Media Center
Brother Network Printer
Cable Modem
D-Link DI-524 router

Connections:
Desktop connected to Router via Ethernet
Printer connected to Router via Ethernet
Laptop connected to Router via wireless

Status of Equipment
Laptop:
Can "see" the router
Can surf the internet
Can print just fine
Can "see" the desktop on Network, but when it tries to open it, gets error "MSHOME" is not accessible. You might not have permission to use this netowrk resource."

Desktop:
Can "see" the router
Can surf the internet
Can not "see" the printer and can not install printer software.
Can not "see" the laptop

Current IP assignments (viewed through the Router console)
Desktop = 192.168.0.100
Laptop = 192.168.0.101
Unknown (Printer)=192.168.0.102

IPCONFIG /all (desktop)

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : vc.shawcable.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : vc.shawcable.net

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-16-17-2A-4F-32

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

IP Address. . . . . . . . . . . . : fe80::216:17ff:fe2a:4f32%4

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

Lease Obtained. . . . . . . . . . : August 31, 2007 12:16:11 PM

Lease Expires . . . . . . . . . . : September 7, 2007 12:16:11 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 80-00-11-9B-B9-B0-DE-57

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 2001:0:4136:e388:8000:119b:b9b0:de57

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5

Default Gateway . . . . . . . . . : ::

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : vc.shawcable.net

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-00-65

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.101%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

IPCONFIG /ALL (Laptop)

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection

Physical Address. . . . . . . . . : 00-0E-35-FF-06-57

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Friday, August 31, 2007 13:07:39

Lease Expires . . . . . . . . . . : Friday, September 07, 2007 13:07:39

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller

Physical Address. . . . . . . . . : 00-A0-D1-BD-0B-E4

If it helps...
A little over a month ago, the customer was fine and happy with all hardware working and seeing each other.
A salesman knocked on the door of his apartment offering a "Free" trial month of a high speed DSL service, which he accepted.
This new service utilized a combination Modem/Router which was installed by a tech, and all was working (presumably)
For reasons I have yet to be able to ascertain, while the customer was in the free trail period, one of our other techs felt it necessary to perfomr a full format and reinstallation of Windows XP Media Center on the Desktop unit.
After the re-installation all was again working fine again.
However, when the free trial period was over, the customer removed the combo modem/router and re-installed the original Cable modem and D-Link Router.
That is when the problems came up with the Desktop.
Again, the problem is tha the Desktop can not see the printer, and consequently can not install the software, and the Desktop can not access the network (error :"MSHOME" is not accessible. You might not have permission to use this netowrk resource....")

I have walked the customer through the Network set up wizard = no joy
I have changed the computer name(s) and then back = no joy
I have changed the work group name and then back = no joy

PLEASE HELP ME!!!!

**Bilb0** · 3rd September 2007

Well, I didn't like the Teredo Adapter (IPv6) being listed so I had the customer look for Advanced Networking in the Services and it was not there, but Peer to Peer was so I had him disable it.

No Joy

I had him "release" on both the Desktop and Laptop and shut them down and turned the printer off.
Performed a hard reset on the Router and brought the laptop up first and the printer.
no problems
Brought the desktop up = no joy.

walked through the network set up wizard again and still no joy.

Being out of suggestions, I had the customer perform a reinstall for the recovery partition.

He is now back to normal and all works fine.

I sure wish I knew what the problem was but at least it's fixed.

**Arie** · 3rd September 2007

The only thing that looks tricky to me is

Connection-specific DNS Suffix . : vc.shawcable.net