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Removed viruses/spyware...now little to no connectivity?
Hey,
I'm pretty good with computers, so I'm not completely illiterate.
Anyways, my girlfriend IS computer illiterate. I cleaned out her computer today, and I removed over 300 viruses, trojans, adware/spyware and extra toolbars. It was pretty bad. Weird part is, the laptop was still working fine, but when you pull up the taskmanager there were over 80 processes running.
Her IBM laptop came with a bunch of propietary software which I think is garbage, and she never uses so I got rid of that for her too.
Rebooted the computer, and now her network (she's on a college campus network, 24/7) connection has the "Limited or No Connectivity" bubble. I checked to see if Ips were being assigned automatically and that was fine, I uninstalled the network card (internal) and re installed with no luck. I told her to whip out her recovery CD's and guess what, she lost them. SO....
Without re-installing WIndows XP, what do you recommend I have her do?
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There are known spyware programs that install layered service providers (LSPs) on client computers to gather user data. When antispyware programs remove spyware, it also removes the spyware-based LSPs. Rebuild the Winsock LSP chain. To do this, follow these steps:
1. Log on to the Microsoft Windows XP workstation as an administrator.
2. Click Start, click Run, type cmd, and then click OK.
3. At the command prompt, type the following, and then press ENTER:
netsh Winsock reset
4. Restart your computer.
Did you try going to network connections and repairing the network connection?
The next thing would be using system restore ( I know that system restore is a much recommended generic answer, but in your case it might work). You said the connection is on a campus, is it static, or dynamic? you might also try this link concerning connecting via VPN with SP2
There are known spyware programs that install layered service providers (LSPs) on client computers to gather user data. When antispyware programs remove spyware, it also removes the spyware-based LSPs. Rebuild the Winsock LSP chain. To do this, follow these steps:
1. Log on to the Microsoft Windows XP workstation as an administrator.
2. Click Start, click Run, type cmd, and then click OK.
3. At the command prompt, type the following, and then press ENTER:
netsh Winsock reset
4. Restart your computer.
