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Old 12th June 2009   #1
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Limited or No Connectivity and Cannot Connect to DHCP server


Hi all, first post here, and I could use some help please.

I have two computers, one desktop directly connected to a Belkin router and one laptop.

My laptop connects fine.

Yesterday, my desktop and laptop both downloaded some automatic Windows updates and I also lost power (probably turning off the laptop, but maybe not, if the update automatically turned it off before the power loss).


Now my desktop cannot connect to the internet with the message "limited or no connectivity".

I have service pack 3 (so I don't think it is the service pack 2 problem I've read about). I've also tried quite a few of the basics:
*Unplugged router
*restarted computer
*asked the computer to reassign an ip address both in the internet connection area and in the command prompt (which is when I get the DHCP mesage)
*plugged the computer directly into the DSL connection in the wall (using the cable for the router that I presume must be good because my laptop can get on the net using the router).
*and a few other fixes that I can't remember

Please, any and all help would be very appreciated.

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Old 13th June 2009   #2
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What security software is running on the computer? Zone-Alarm by chance?

Follow the steps from this article: How to troubleshoot TCP/IP connectivity with Windows XP

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Old 13th June 2009   #3
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Thanks so far! Here's what I got:


I have Norton and Superantispyware for virus protections.

That link was very helpful in diagnostics, but I couldn't solve it by following that info.

When going through the steps provided, I did the Net Diagnostics and got the quoted information below: (if I need to show you more of that report, just let me know...I only opened up the menus for the "problem areas")

Beyond that, I checked ipconfig and got:

Quote:
Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Autoconfiguration IP Address. . . : 169.254.212.253
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
And your link says this:

Quote:
If your local IP address is returned as 169.254.y.z with a subnet mask of 255.255.0.0, the IP address was assigned by the Automatic Private IP Addressing (APIPA) feature of Windows XP Professional. This assignment means that TCP/IP is configured for automatic configuration, that no DHCP server was found, and that no alternative configuration is specified. This configuration has no default gateway for the interface.
But then I don't know what to do next. I tried using microsoft's "Reset TCPIP helper" tool, and restarted the computer, but the problem remained.

Anyway, here is the Netdiagnostics log:
Quote:
Internet Service
Default Outlook Express Mail Not Configured
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
+ Computer System YOUR-PA86Z1I3G7
AdminPasswordStatus = 3
AutomaticResetBootOption = TRUE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = YOUR-PA86Z1I3G7
ChassisBootupState = 3
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -300
DaylightInEffect = TRUE
Description = AT/AT COMPATIBLE
Domain = MSHOME
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = Compaq Presario 05
Model = DA204A-ABA 6350US NA850
Name = YOUR-PA86Z1I3G7
NetworkServerModeEnabled = TRUE
NumberOfLogicalProcessors = 1
NumberOfProcessors = 1
+ OEMStringArray
0
0
PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 3
PrimaryOwnerName = Matt
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
+ Roles
LM_Workstation
LM_Server
NT
Status = OK
+ SupportContactDescription
Please refer to the printed documentation (Limited Warranty
and Technical Support guide) that came with your computer
for technical support information. For additional technical
support and updated drivers, visit
http://www.compaq.com/consumersupport

In the United States, call 1-208-4PC-HELP (1-208-472-4357)

Support is available 24 hours per day, 7 days per week.
SystemStartupDelay = 30
SystemStartupOptions = "Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 3
TotalPhysicalMemory = 535322624
UserName = YOUR-PA86Z1I3G7\Matt
WakeUpType = 6
+ Operating System Microsoft Windows XP Home Edition
BootDevice = \Device\HarddiskVolume1
BuildNumber = 2600
BuildType = Uniprocessor Free
Caption = Microsoft Windows XP Home Edition
CodeSet = 1252
CountryCode = 1
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 3
CSName = YOUR-PA86Z1I3G7
CurrentTimeZone = -300
DataExecutionPrevention_32BitApplications = FALSE
DataExecutionPrevention_Available = FALSE
DataExecutionPrevention_Drivers = FALSE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Description = Desktop
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 206116
FreeSpaceInPagingFiles = 925256
FreeVirtualMemory = 2054272
InstallDate = 12:31:38 PM 10/21/2002
LargeSystemCache = 0
LastBootUpTime = 8:53:20 AM 6/13/2009
LocalDateTime = 10:20:31 AM 6/13/2009
Locale = 0409
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
NumberOfProcesses = 33
NumberOfUsers = 2
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Matt
SerialNumber = 55277-OEM-0011903-00101
ServicePackMajorVersion = 3
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 1278248
Status = OK
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 522776
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
+ Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
+ Modems Lucent Win Modem
AttachedTo = COM3
BlindOff = X4
BlindOn = X3
Caption = Lucent Win Modem
CompressionOff = %C0
CompressionOn = %C1
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
+ Default
60
0
0
0
0
0
0
0
0
0
Description = Lucent Win Modem
DeviceID = PCI\VEN_11C1&DEV_044E&SUBSYS_044E1235&REV_02\4&25296D99&0&58F0
DeviceType = Internal Modem
DriverDate = 7:00:00 PM 4/17/2003
ErrorControlForced = \N4
ErrorControlOff = \N1
ErrorControlOn = \N3
FlowControlHard = &K3
FlowControlOff = &K0
FlowControlSoft = &K4
InactivityScale = "3c000000"
InactivityTimeout = 0
Index = 0
MaxBaudRateToSerialPort = 115200
Model = Lucent Win Modem
ModemInfPath = oem34.inf
ModemInfSection = Modem_PNP_DF
ModulationBell = B1B16B2
ModulationCCITT = B0B15B2
Name = Lucent Win Modem
PNPDeviceID = PCI\VEN_11C1&DEV_044E&SUBSYS_044E1235&REV_02\4&25296D99&0&58F0
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
192
1
0
0
255
0
0
0
255
0
0
0
7
0
0
0
ProviderName = Microsoft
Pulse = P
Reset = AT&F
ResponsesKeyName = Lucent Win Modem::Lucent::Lucent
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L0
SpeakerVolumeMed = L2
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = YOUR-PA86Z1I3G7
Terminator =
Tone = T
- Network Adapters FAILED
- [00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC (FAILED)
Caption = [00000001] Realtek RTL8139 Family PCI Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC #2
DHCPEnabled = TRUE
DHCPLeaseExpires = 10:14:07 PM 1/18/2038
DHCPLeaseObtained = 9:08:31 AM 6/2/2009
- DHCPServer = 192.168.2.1 (FAILED)
Pinging 192.168.2.1 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DNSDomain = Belkin
DNSEnabledForWINSResolution = FALSE
DNSHostName = your-pa86z1i3g7
- DNSServerSearchOrder (FAILED)
+ 192.168.2.1 (FAILED)
Pinging 192.168.2.1 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 216.38.36.200 (FAILED)
Pinging 216.38.36.200 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 216.38.36.200:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 76.164.128.4 (FAILED)
Pinging 76.164.128.4 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 76.164.128.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 1
- IPAddress = 169.254.212.253 (PASSED)
Pinging 169.254.212.253 with 32 bytes of data:
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Ping statistics for 169.254.212.253:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.0.0
IPXEnabled = FALSE
MACAddress = 26:44:50:00:00:98
ServiceName = RTL8139
SettingID = {49161A3A-7A58-47FC-8960-3ABC59C0C6A5}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = FALSE
- [00000010] Realtek RTL8139 Family PCI Fast Ethernet NIC (PASSED)
Caption = [00000010] Realtek RTL8139 Family PCI Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC #2
DHCPEnabled = TRUE
DHCPLeaseExpires = 10:14:07 PM 1/18/2038
DHCPLeaseObtained = 8:54:50 AM 6/13/2009
DHCPServer = 255.255.255.255(Invalid IP Address)
DNSEnabledForWINSResolution = FALSE
DNSHostName = your-pa86z1i3g7
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 10
- IPAddress = 169.254.212.253 (PASSED)
Pinging 169.254.212.253 with 32 bytes of data:
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Reply from 169.254.212.253: bytes=32 time<1ms TTL=0
Ping statistics for 169.254.212.253:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.0.0
IPXEnabled = FALSE
MACAddress = 26:44:50:00:00:98
ServiceName = RTL8139
SettingID = {FA80AB18-D289-4266-8617-58047B993B2D}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = FALSE
+ Network Clients

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Old 14th June 2009   #4
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What does ping 127.0.0.1 show (run from the command prompt)?

Seeing that your connection doesn't identify a default gateway, it looks like:
  • The TCP drivers are corrupted
  • The network adapter is not working
  • Another service is interfering with IP

Try running this command: netsh int ip reset

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Old 14th June 2009   #5
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Here is what I got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Matt>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms



C:\Documents and Settings\Matt>netsh int ip reset
One or more essential parameters were not entered.
Verify the required parameters, and reenter them.
The syntax supplied for this command is not valid. Check help for the correct sy
ntax.

Usage: reset [name=]<string>

Parameters:

Tag Value
name - The name of a file to which to append information
regarding what settings were reset.

Remarks: Resets TCP/IP and related components to a clean state.

Examples:

reset resetlog.txt

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Old 15th June 2009   #6
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Ah.. just run netsh int ip reset resetlog.txt.

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Old 15th June 2009   #7
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I ran that command and it seemed to do more than netsh int ip reset.

(The computer appeared to be processing the request in that it took some time and the message about connectivity went away).

However, no log was generated, the connectivity issue remained (connected at 100mb/sec but 0packets sent or received), and restarting the computer brought back the start bar icon of "limited or no connectivity".


I also tried running it with C:\resetlog.txt at the end, which also did not generate a log.

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Old 15th June 2009   #8
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Please post the output of ipconfig /all and arp -a

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Old 15th June 2009   #9
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Sure! Here they are:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Matt>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-pa86z1i3g7
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC #2
Physical Address. . . . . . . . . : 26-44-50-00-00-98
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.212.253
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Matt>arp -a
No ARP Entries Found

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Old 15th June 2009   #10
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Have you tried connecting to a different port on the router?

Have you tried a different cable?

Make sure that both Obtain an IP address automatically and Obtain DNS server address automatically is set on the TCP/IP properties.

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Old 15th June 2009   #11
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Well, I used the cable that is connected to my router to connect the computer directly to the wall (i.e. bypassing the router).

That didn't work. I assume (perhaps incorrectly) that that is the same type of cable, and that since the router is working to deliver connectivity to my laptop, that that cable is "proven" working. (Again, I don't know for sure, this is just my line of reasoning).

I have also tried a different router port.

Yes, both the "obtain automatically" options are checked.

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Old 15th June 2009   #12
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You should try a different cable to connect your PC with the router.

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Old 15th June 2009   #13
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Also: make sure any firewall is stopped for now. Double check Windows Firewall, click Start > Run and type: Netsh firewall set opmode disable

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Old 15th June 2009   #14
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Another thing to try: WinSock XP Fix.

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Old 15th June 2009   #15
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I retried winsock xp fix and the microsoft tcp/ip fix programs.

Tried another cable, to no avail.

I did all of the above with the firewall down.


No luck.


Last edited by Baalzephon; 15th June 2009 at 16:18.
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