Unable to access 192.xxx.xxx.xxx Website through router

I have two personal computers and two laptops hooked up to a home network. A few months ago I tried to access www.adobe.com from one of them. The connection timed out. I tried another machine. Same thing. I tried Internet Explorer, Firefox, and Netscape. None of them let me access adobe.com.

Needing a new copy of Acrobat Reader, I tried again today. Still cannot access it. I have not had a problem accessing any other Website. I've done virus checks, and spyware checks, and nothing has come up.

The problem may lie with my router. My Netgear router uses the IP address 192.168.0.1 as its address. www.adobe.com is 192.150.18.60. I use the subnet mask 255.255.255.0, so I would have thought there would not be a problem. Hmmmm.

I'll keep working at it.

I've seen a few comments here and elsewhere about people having the same problem. But I've seen no solution.

Thanks.

 

Hi Steve

Not to correct but so this don't bite anyone reading this later.

It is specifically the 192.168.... range that is class C private.

The below is Class C public

http://www.adobe.com/ 192.150.18.60

Click this link http://192.150.18.60

Appearently Adobe has been changing static IP's for some reason.

Daanii did not post the actual IP but it was saved with a bad 192.150.. IP that did work at one time.

Also Charles let me take this opportunity to say so long good to have worked with you. You doo good! After this evening I will for sure be gone from the BBS.

Mike

 

Thanks for the suggestions. I tried them all, with no luck. I can't figure this one out.

So I decided to download Acrobat Reader using dial-up Internet access. Looks like it will take an hour, but at least I'll have it.

Any other suggestions, please let me know. I also tried to hook my computer up directly to the Internet, rather than through the router. I could not get the connection to work, though. I am not sure why.

Thanks.

 

EDIT:

Got you crossed up with another post.

OK here is your problem.


browse to Windows\system32\drivers\etc.

Edit the hosts file. Look for something like this

127.0.0.1 adobe.com

or

127.0.0.1 www.adobe.com

Delete the entire line or lines. NOTHING ELSE! Save and exit.

Now go to adobe.com

Mike

 

mflynn,

Thanks for the suggested fix. I found the hosts file where you said and deleted the line: "127.0.0.1 local host ". I deleted that, saved the file, and tried www.adobe.com. No luck.

Did I do that right? Any more thoughts?

Thanks.

 

LOL!

Daanii I am sorry. Just got back from dinnner. Reread all your post with a fresh mind.

For some reason I kept getting your and Sloppyunderfoot's post crossed up. I was posting both about the same time.

A reread indicates your problem is likely in your router unless all 4 of your computers have the same HOSTS file.

But you should check the hosts file and edit it as I posted above. If it works on one it will be the same on the others.

Log into your Router and access the Status page. Paste it back.

Then paste the following to the CMD prompt

%SystemRoot%\system32\cmd.exe /c %windir%\system32\ipconfig.exe > "%USERPROFILE% "\Desktop\Ipcfg.txt

There will apear on your desktop a file Ipcfg.txt

Now paste all back to us. With the exception edit the ipcfg.txt and edit your "Internet/WAN" ip to read like 201.241.xx.xx etc so that we will not disclose it.


Mike

 

From the Router Status Page (edited to make anonymous):

Router Status
Account Name
Firmware Version 4.09 Aug 23 2002
Internet Port
MAC Address 00:09:zz:xx:yy:45
IP Address 68.122.xxx.xxx
DHCP None
IP Subnet Mask None
LAN Port
MAC Address 00:09:zz:xx:yy:44
IP Address 192.168.0.1
DHCP Server
IP Subnet Mask 255.255.255.0
Wireless Port
MAC Address (BSSID) 00:09:zz:xx:yy:44
Name (SSID) Wireless
Region Not Defined
Channel 11


From the Ipcfg.txt file:

Windows IP Configuration
Ethernet adapter Network Bridge:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1


Any clues from that? Did I get you the right information.

Thanks.

 

Yes you did great.

Don't see any reason for it tho.

What is the brand and model of the Router.

Are you using DHCP on the computers or Static LAN IP's.

Go back into the router and find the DHCP range. Get it back to me.

Mike

 

The router is a Netgear MR814. I'm using DHCP on the computers, with a range from 192.168.0.2 to 192.168.0.50.

 

OK

Do you have the time to do a couple more things?

Try this.

On one wired computer manually set the IP address to 192.168.0.61
Gateway to 192.168.0.1

Then find your ISP DNS numbers and plug them in in DNS.

Reboot.

Get back to me.

Mike

 

Just thought of something else I would like to know!

what is the ping results of

ping 192.150.18.60

and

ping adobe.com

Mike

 

I manually set up a computer that has a wire connection to the LAN to be 192.168.0.1 through gateway 192.168.0.61. I used my ISP's DSN numbers. That is now setup. (I do not know if I was supposed to check now whether I can access www.adobe.com. But I did check and I cannot.)

Also, I can ping both 192.150.18.60 and www.adobe.com and get back a reply just fine.

 

You mean LAN IP on Computer of 192.168.0.60
and
Gateway 192.168.0.1? Right?

Also go back to edit HOSTS file and add this line. You can just paste it in.

192.150.18.60 adobe.com

Space the name over to align with the other names.

Yes we did want to test a connection to adobe.com.

Test now.

Mike

 

You did it! It works. www.adobe.com comes in large as life.

Should I leave it set up like this? What do you think did it, the hosts file addition?

 

Well if you did not change anything else then that did it.

I should have done it earlier. But it was a unique problem and if all else worked without the HOSTS entry, I don't know why it needs it for adobe.

If you put the computer back like it was and it still works then you will need to put the setting in all the other computers HOSTS file.

Glad to help you, good luck

Mike

PS
So long all!
Daanii I will now be clearing my BBS profile so you will not be able to PM me after that.

 

That's odd. I put things back they were, except for the addition to the hosts file, and I could no longer get through to adobe.com. So I put all the changes back the way they were, when it worked, and now it does not work. So for now at least I'm back to where I was.

I'll try some more tinkering tomorrow.

Thanks, mflynn for all the help you have given me and others. I know you are already gone from the BBS, but best of luck to you.

 

If you can ping 192.150.18.60, the problem is name resolution. Editing your HOSTS file is a fix. However, a fix that can become a problem to manage (you'll have to update the HOSTS file on all your PCs every time Adobe change their IP).

The root cause of the problem is most likely your ISP's DNS servers (assuming your router is picking up its DNS from your ISP and that you haven't over-ridden this). I'd recommend you report this problem to your ISP so they can address the problem at their DNS servers.

Use a HOSTS file fix in the short term, but getting your ISP to sort out their DNS servers is a better medium to long term fix.

BTW. Your host file entry should be:

Code:

192.150.18.60  www.adobe.com

You are mapping to a host not a domain.

 

Very strange. No matter what I do now, I cannot get back to www.adobe.com. It worked the one time, but not again. I've tried what I did before, as suggested by mflynn, and then what was suggested by ReggieB and TonyT. No luck.

I can access www.adobe.com by using dialup. (I've also tried hooking my DSL cable directly up to my computer, but I can't get that to work at all, let alone for adobe.com.) So there is a workaround, although I'd still like to figure out the problem.

But I'm stumped.