I am having trouble with my laptop's DVD drive. Sometimes it will play a DVD and yet other times when I insert a DVD the player makes a clicking sound and nothing else happens. After I eject the disc I can put in a different DVD and it will either play or it starts clicking too. The strange thing about this is I can put the "failed" disc back in the drive the next day and it will play. Also it doesn't6 matter whether the disc's are store bought or home made. Any suggestions?
The laptop is an ASUS, model K50IJ and is about 15 months old. Operating system is Windows 7 64 bit. The dvd drive is a Toshiba TS-L633C (the actual code is TSSTCORP CDDVDW TS-L633C).
By the way, I've tried contacting ASUS with this issue but have yet to hear back after several posts.
Could be dust or pet hair (I have a dog been there done that ) inside the drive, try a blast of compressed air, failing that a lens cleaning disc.
I've tred that but it doesn't seem to help (We raise Persians cats too and I know all about pet hair). One other thing I find strange is if I put a slight amount of pressure on top of the laptop just above the DVD player, it will work fine. Somethig just isn't right with this thing
I did drop the computer bag from my chair about two months ago but it did no apparent damage. The case is perfect and all systems work fine except the DVD drive which had been giving me this problem long before it was dropped.
I've never had it serviced and always install the updates when required. I did however take the drive out to inspect it and I can see no dust, hair or other foreign objects anywhere in or out of the unit.
The laptop came with a one (1) year warranty and as you can see by my earlier post I've owned it longer than that. Again as I stated earlier I've tried contacting ASUS for help but it seems this issue falls on deaf ears. The only reply I got from them was to update the drivers which I tried to do but according to the web site I already have the most up to date driver installed. After that I contacted ASUS and told them the issue was still un-resolved (5 times I've written them) but I haven't heard back. I guess once they have your money the go on to the next.
I've looked everywhere to buy a replacement drive only to be told I have to get it through the manufacturer. So far I haven't been able to get either Toshiba or ASUS to contact me or sell me one. Any idea where I can purchase a new Toshiba TS-L633C????
I understand that. The problem being I've looked on line and here in the Dallas/Fort Worth area for a replacement. Still haven't located one. I've tried Fry's Electronics, which is a huge computer supply depot, CompUSA, NewEgg.com and even a few of the not so well known establishments. Either I'm not looking in the right place or no one sells an internaal dvd drive for a laptop. I can get an external one no problem at all but that isn't the way I want to go. I'm at the point now where I'm about ready to toss this laptop and purchase a new one but it most certainly won't be an ASUS!
Thanks for all the help but I've looked on Google before and again today but most of the places that have this particular model fit Dell, Samsung or Acer. Not one of them is for ASUS. Others say the item is no longer available or discontinued.