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Old 28th April 2009   #1
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Join Date: Apr 2009
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smrgolfer Reputation Level


Question Outlook Calendar Not Recognizing Internal Contacts

I'm using Outlook 2007.

When I go to schedule a new appointment and have it show scheduling - I used to be able to just type in an internal handle (jdoe if I was trying to setup a meeting with John Doe), then hit enter and it would resolve it to Doe, John and show me his availability.

Now when I do that it will go to jdoe@mycompany.com and show his availability isn't available to show me, as though he were an external contact. This happens with everyone in my company I try to schedule with. It does not happen to anyone else that works here when they try to setup a meeting.

If I use the Add Others from Address Book feature at the bottom, that works just fine for internal contacts. It also works if I add just one from there, then go back to appointment view and add people to the To line there, then switch back over to the Scheduling view... I see everyone's schedule fine then.

I recently uninstalled Microsoft CRM, which may be contributing to the issue - I cannot be sure if I was able to schedule a meeting normally after I uninstalled CRM.

My IT department tried uninstalling and reinstalling Outlook, to no avail.

Anyone have ideas?

Thanks in advance!

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