Windows mail deleting read mail

borkboing · 12th December 2008

Recently got the big update which successfully self-installed and I am running Vista Home Premium 32 bit and Windows Mail version 6.0.

I went to my inbox, read my mail, and got out of Windows Mail. When I went to check mail again, I launched Windows Mail and discovered that the program now deletes all opened mail from my inbox. They are not in the Deleted Mail folder either, they are just gone.

I cannot find a setting within the program that allows/denies this.

I run a business from home, and all the threads from my customer service efforts are gone. I am working blind. Every call now is a first time contact, and that makes me look very, very bad.

Please advise, how do I keep opened mail in my inbox (or elsewhere). Does anyone else have that problem and know a solution?

Also, I deleted a large quantity of emails from other folders in case it was a memory problem; it all started concurrently with that update.

**Steve R Jones** · 12th December 2008

Welcome to WindowsBBS

There's no logical reason why the mail is gone. Did you click on the Received colum to sort to make sure the most recent are on top of the list?

borkboing · 12th December 2008

I found the answer through another post. I went to View > Current View > Show All Messages and the opened mail was there.

It had no deleted it, merely hidden it.

Odd that the update would change that setting, but we are back in business.....