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Old 21st December 2010   #1
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Outlook 2010 Send/Receive Slow on Startup


I have a new HP Probook 4520 with 4Gb RAM and running Win 7 64 bit and Office 2010. Everything runs well and Outlook 2010 loads quickly. However, the first send/receive action after a shutdown or any other action that requires me to log in again takes a very long time to complete. After that first time, it's adequately fast. Is there anything I can do to speed up that first operation? The send/receive dialog box timing bar sits with the green part about halfway along for one or two minutes before suddenly completing.

Also, how can I stop the send/receive operation happening automatically whenever Outlook starts? I haven't been able to find where to disable this.

Thanks.

Alistair

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Old 22nd December 2010   #2
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Might be worth your while running the Inbox Repair tool ....

How to find and run the Inbox Repair tool in Outlook
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how can I stop the send/receive operation happening automatically whenever Outlook starts? I haven't been able to find where to disable this.
In 2007 - 2010 likely similar ....

Tools > Options > Mail Setup

I've edited your post - Win 7 on 4 Mb RAM - amazing

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Old 22nd December 2010   #3
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After you re-login are you waiting a few minutes to make sure the whole machine has completed the bootup process?

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Old 22nd December 2010   #4
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Glad you spotted my deliberate mistake, Pete! To Steve, I don't have it starting Outlook automatically on Windows startup and may not start Outlook for minutes or hours after bootup. The problem is usually, if not always, there on first send/receive.

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Old 22nd December 2010   #5
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The scanpst.exe file referred to in the link suggested by Pete doesn't seem to exist. I tried searching and looking where the document said it would be, but nothing there. However, I found there was a repair function in the Programs and Features part of Control Panel. I've just run that and it seems to have improved. I'll watch it over the next few days and report back.

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Old 22nd December 2010   #6
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Strange - I have Office 2010 on the laptop and the file is present in the location indicated in the KB, albeit Office 32 bit on Win 7 Pro 32 bit, not that that should make any difference

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Old 22nd December 2010   #7
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Yes, it does seem strange. That folder contains a folder called 1033 and 19 files, but no scanpst. I ran the repair tool from Control Panel and Outlook seemed much more responsive this morning. I'll keep monitoring it.

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Old 22nd December 2010   #8
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More than strange - my Office 14 folder contains 1,116 files & 36 folders. Do you have more than Outlook installed?

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Old 22nd December 2010   #9
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Pete: The Program Files folder contains a Microsoft Office folder that has an Office 14 folder as I described. But, I've now discovered there's another folder called Program Files (x86), and it has a Microsoft Office folder with an Office 14 folder that seems to be what you're describing. It has the scanpst file, so that mystery is solved. I don't understand why I have two program folder and what x86 means, but at least I now know it's there. Perhaps it relates to the 64 bit version of Win 7. I also don't understand why the scanpst file wasn't found when I did a search for it from the start menu search function.

I hope that one day I'll understand Windows 7 - it's still very new to me.

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Old 22nd December 2010   #10
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If you're running 7 x64 you will have Program Files (x86) which are the 32 bit programs and Program Files which are the 64 bit programs.

The most likely reason for search not finding scanpst.exe is that Indexing is turned off for the C:\ drive under Indexing Options, as indeed it is on my desktop.

Even with the improved Windows search I still prefer to use File Locator Pro when searching for specific files.

At least the mystery is resolved

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Old 22nd December 2010   #11
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Thanks for the explanations Pete. I still don't understand why I have Office in both program files folders - I can't remember if I was given the option of 32 or 64 bit versions of Office when I installed it, but if I was I would have chosen 64 bit. Obviously it doesn't matter as it functions OK but I find it odd that it is in both locations.

You're right about the indexing options being turned off for C drive. Is there any disadvantage in turning it on?

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Old 22nd December 2010   #12
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Quote:
Is there any disadvantage in turning it on?
According to this article there is a downside ....

Windows 7 Indexing Options
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Although it would seem logical to index the entire hard drive, Microsoft recommends that only folders that are searched frequently be indexed, otherwise routine searches will become slowed.
Improve Windows searches using the index: frequently asked questions

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