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Old 19th November 2010   #1
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Windows Live Mail doesn't remember Password


Windows Live mail 2011 stopped remembering my password. All passwords were set up properly. I uninstalled Live Mail 2011 and reinstalled the original live mail which worked properly until the 2011 update.

While live mail works. Every time I open it I'm asked for my password for both incoming and outgoing mail. Remember password is checked in all boxes as well as in the appropriate properties tabs.

This just started happening as it was working fine until recently.

Any ideas?

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Old 19th November 2010   #2
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This is a common problem for which there are many solutions but some work for some people and not for others. Try these fixes one at a time, it will be of interest to others which one if any work for you.


Quote:
Check in Internet Options under Browsing History that the "Delete Browsing History on Exit" box is not checked.

Then from Internet Options click the Content tab. Under Auto Complete click Settings button, make sure that 'User Names and Passwords on Forms' is checked and that Forms is not. Also check 'Ask me Before Saving Password'.
Quote:
Open Internet Options, under General Tab click Delete in Broswing History, make sure every check box is ON except top one (Preserve...) and click Delete.

That in theory should delete every History... but it does not do it completely (THAT IS THE BUG)

In General Tab click Settings in Browsing History, click View Files, manually delete the remaining Cookies. Do this again and this time also delete the contents of 'view objects' as well as 'view files'.
Quote:
Tools> Internet Options> Advanced> Click 'Reset'>Click 'Reset' again ( I did NOT check the 'Delete personal settings'). Close IE8 and reopen.. go to the websites you want and sign-in. IE8 should prompt you if you want IE8 to remember. Choose 'yes' but make sure you do NOT check 'Don't as me this again'.

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Old 19th November 2010   #3
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I'm sorry mark, but your solutions have noting to do with Windows Live Mail not remembering passwords.

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Old 19th November 2010   #4
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Originally Posted by Arie View Post
I'm sorry mark, but your solutions have noting to do with Windows Live Mail not remembering passwords.
By the way I do not use IE. I use Firefox. Does this make a difference

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Old 19th November 2010   #5
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Originally Posted by K Y Lilienfeld View Post
By the way I do not use IE. I use Firefox. Does this make a difference
No, because your Web browser has nothing to do with the Live Mail program.

I'm looking into it and testing some things...

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Old 19th November 2010   #6
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The only thing I can suggest right now is to try
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Method 3: Back up your registry and remove the user account information from the "Protected Storage System Provider" subkey. Then, reenter your password options.
From this Microsoft Knowledge Base article.

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Old 20th November 2010   #7
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Sorry for my misinformation but after a good hour of searching that is all I could find.

And I get 2 negative responses for trying to help

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Old 20th November 2010   #8
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I've tried to delete the user account info from the Protected Storage System Provider subkey but the system would'let me do this.

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Old 20th November 2010   #9
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This is most likely to be due to 'Permissions' not being set correctly. What OS are you using?

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Old 20th November 2010   #10
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Originally Posted by K Y Lilienfeld View Post
I've tried to delete the user account info from the Protected Storage System Provider subkey but the system would'let me do this.
The article I linked to includes information that would have prevented that:

Quote:
  • Locate and then click the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
  • On the Edit menu, click Permissions.
  • Click the registry key for the user who is currently logged on. Then, make sure that the Read and Full Control permissions are both set to Allow.
  • Click Advanced. Then, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
  • Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box.
  • Click Apply, and then click Yes to continue.

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Old 20th November 2010   #11
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I'm using Windows 7 and I'm logged on as the Administrator.
All the boxes you recommend are checked and I appear to have full permissions.

In the Protected Storage System Provider folder I'm trying to delete the sub folder that starts with....S-1-5-21-445.........etc.

I get an "error deleting key" message

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Old 23rd November 2010   #12
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In a command prompt, type echo %username%.

Now add the above received user name to the permissions.

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Old 23rd November 2010   #13
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Thank you.

Under Protected Storage System Provider

I was able to delete the S-1-5-21-445......etc. sub folder..

I then reopened Windows Live Mail and re-entered my passwords.

It still won't remember the passwords when I reopen Mail.

I am left with Name; (Default), Type; (REG_SZ), Data; (value not set), but no password info is in the Protected Storage System Provider folder.

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Old 24th November 2010   #14
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Sorry, I've got no other ideas. I suggest you dump WLM and install a real email client.

Either Mozilla Thunderbird (I've never used it) or Microsoft Outlook (I've used Outlook for many years).

Outlook is not free.

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