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Windows Live Mail doesn't remember Password

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by K Y Lilienfeld, 2010/11/19.

  1. 2010/11/19
    K Y Lilienfeld

    K Y Lilienfeld Inactive Thread Starter

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    Windows Live mail 2011 stopped remembering my password. All passwords were set up properly. I uninstalled Live Mail 2011 and reinstalled the original live mail which worked properly until the 2011 update.

    While live mail works. Every time I open it I'm asked for my password for both incoming and outgoing mail. Remember password is checked in all boxes as well as in the appropriate properties tabs.

    This just started happening as it was working fine until recently.

    Any ideas?
     
    K Y Lilienfeld,
    #1
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  2. 2010/11/19
    markmadras

    markmadras Banned

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    This is a common problem for which there are many solutions but some work for some people and not for others. Try these fixes one at a time, it will be of interest to others which one if any work for you.


     
    markmadras,
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  4. 2010/11/19
    Arie

    Arie Administrator Administrator Staff

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    I'm sorry mark, but your solutions have noting to do with Windows Live Mail not remembering passwords.
     
    Arie,
    #3
  5. 2010/11/19
    K Y Lilienfeld

    K Y Lilienfeld Inactive Thread Starter

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    By the way I do not use IE. I use Firefox. Does this make a difference
     
    K Y Lilienfeld,
    #4
  6. 2010/11/19
    Arie

    Arie Administrator Administrator Staff

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    No, because your Web browser has nothing to do with the Live Mail program.

    I'm looking into it and testing some things...
     
    Arie,
    #5
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  7. 2010/11/19
    Arie

    Arie Administrator Administrator Staff

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    The only thing I can suggest right now is to try
    From this Microsoft Knowledge Base article.
     
    Arie,
    #6
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  8. 2010/11/20
    markmadras

    markmadras Banned

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    Sorry for my misinformation but after a good hour of searching that is all I could find.

    And I get 2 negative responses for trying to help:eek::mad:
     
    markmadras,
    #7
  9. 2010/11/20
    K Y Lilienfeld

    K Y Lilienfeld Inactive Thread Starter

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    I've tried to delete the user account info from the Protected Storage System Provider subkey but the system would'let me do this.
     
    K Y Lilienfeld,
    #8
  10. 2010/11/20
    markmadras

    markmadras Banned

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    This is most likely to be due to 'Permissions' not being set correctly. What OS are you using?
     
    markmadras,
    #9
  11. 2010/11/20
    Arie

    Arie Administrator Administrator Staff

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    The article I linked to includes information that would have prevented that:

     
    Arie,
    #10
  12. 2010/11/20
    K Y Lilienfeld

    K Y Lilienfeld Inactive Thread Starter

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    I'm using Windows 7 and I'm logged on as the Administrator.
    All the boxes you recommend are checked and I appear to have full permissions.

    In the Protected Storage System Provider folder I'm trying to delete the sub folder that starts with....S-1-5-21-445.........etc.

    I get an "error deleting key" message
     
    K Y Lilienfeld,
    #11
  13. 2010/11/23
    Arie

    Arie Administrator Administrator Staff

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    In a command prompt, type echo %username%.

    Now add the above received user name to the permissions.
     
    Arie,
    #12
  14. 2010/11/23
    K Y Lilienfeld

    K Y Lilienfeld Inactive Thread Starter

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    Thank you.

    Under Protected Storage System Provider

    I was able to delete the S-1-5-21-445......etc. sub folder..

    I then reopened Windows Live Mail and re-entered my passwords.

    It still won't remember the passwords when I reopen Mail.

    I am left with Name; (Default), Type; (REG_SZ), Data; (value not set), but no password info is in the Protected Storage System Provider folder.
     
    K Y Lilienfeld,
    #13
  15. 2010/11/24
    Arie

    Arie Administrator Administrator Staff

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    Sorry, I've got no other ideas. I suggest you dump WLM and install a real email client.

    Either Mozilla Thunderbird (I've never used it) or Microsoft Outlook (I've used Outlook for many years).

    Outlook is not free.
     
    Arie,
    #14

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