Resolved "Check the temp environment variable"

Hello,

I am getting an error message in both MS Word (2007) and MS Outlook (also 2007) when I try to open and/or save a document in either: "Word [or Outlook] could not create the work file. Check the temp environment variable." Documents will open (after the error message repeatedly makes me click "OK "), but I am unable to save them, even to a removable storage drive.

The first time this happened was after I had used the laptop as a DVD player all day. I have a feeling this might be simple to fix. I simply do not know what to do.

Thank you for any assistance you can give. Please let me know if you need further information from me. Much appreciate your time and help.

JN

 

Thank you, Steve.

I have opened everything exactly as you have described. I see three columns, left-to-right titled "Name," "Type," and "Data."

Every entry under the "Data" column starts with "%USERPROFILE%\" except one, and that is the first one. The name of that first one is "(Default) "; its type is "REG_SZ" and its data says "(value not set) ".

All of the others have a name (such as "AppData" or "Cookies" or "History ") and all of them have the type "REG_EXPAND_SZ "...

Any ideas?

Thanks.

 

This problem with the error messages is not resolved. I followed the directions:

a. Start->Run-> enter "regedit" and hit 'enter' to run the program to edit Registry variables.

b. Go to folder -> "HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders\Cache "

c. Check the variable values- All the variable should have values starting "%USERPROFILE%\ ".

I found that all of the variable values in my computer DO START with "%USERPROFILE%\" so it would appear that none of them are corrupted.

I closed everything and restarted the laptop. I still get the error message and I am still unable to work on documents in either Word or Outlook.

Is there something else I can try?

Thanks again,

JN

 

Thank you, Steve. This has fixed the problem with Outlook. Appreciate the clarification. It had looked fine to me because it said "Temporary Internet Files" at the end, which is what I read it should have there... or I thought so anyway. Really really appreciate your help.

Take care and have a wonderful week.

JN