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Old 10th December 2009   #1
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"Check the temp environment variable"


Hello,

I am getting an error message in both MS Word (2007) and MS Outlook (also 2007) when I try to open and/or save a document in either: "Word [or Outlook] could not create the work file. Check the temp environment variable." Documents will open (after the error message repeatedly makes me click "OK"), but I am unable to save them, even to a removable storage drive.

The first time this happened was after I had used the laptop as a DVD player all day. I have a feeling this might be simple to fix. I simply do not know what to do.

Thank you for any assistance you can give. Please let me know if you need further information from me. Much appreciate your time and help.

JN

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Old 10th December 2009   #2
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OH What a small world...I tried to open my copy of Word 2007 on my pc #3 at the office...Haven't used word in more then a month I'd guess...I got the same error.

Stay tuned.

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Old 10th December 2009   #3
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The following worked for me.

Quote:
http://blogs.msdn.com/powlo/archive/...work-file.aspx
Dear All,

I had the same problem and I struggled almost a week to find a solution. I found so many sites but none of them could provide a clear answer except some pointers. But I have figured out how to fix the problem. Here is step to step instruction to fix the issue. Just now I fixed my problem and you may try out yours.

1. Why it happens?

Due to a number of reasons the variables under registry key HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders\Cache gets changed to incorrect values and you start getting this weird message whenever you use any microsoft office application.

2. Solution:

Follow the steps given below at our own risk

a. Start->Run-> enter "regedit" and hit 'enter' to run the program to edit Registry variables.

b. Go to folder -> "HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders\Cache"

c. Check the variable values- All the variable should have values starting "%USERPROFILE%\". Any variable which is not having this starting point is probably corrupted. In my case, all the corrupted variables had a corresponding "Backup_VariableName". Example: my "cache" variable had a corrupt value while there was a variable called "backup_cache" with correct values

d. Change the value of all the corrupted variables to correct values. Example change value of "cache" variable to "%USERPROFILE%\Local Settings\Temporary Internet Files" and so forth.

e. Close all the Ms Office Programs and re-start. The problem should be fixed now.
#1 why it happens...Mine happened cause I had set my Temp Internet Files to go to a flash drive and I removed the flash drive before booting up several weeks ago..

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Old 10th December 2009   #4
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Thank you, Steve.

I have opened everything exactly as you have described. I see three columns, left-to-right titled "Name," "Type," and "Data."

Every entry under the "Data" column starts with "%USERPROFILE%\" except one, and that is the first one. The name of that first one is "(Default)"; its type is "REG_SZ" and its data says "(value not set)".

All of the others have a name (such as "AppData" or "Cookies" or "History") and all of them have the type "REG_EXPAND_SZ"...

Any ideas?

Thanks.

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Old 11th December 2009   #5
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This problem with the error messages is not resolved. I followed the directions:

a. Start->Run-> enter "regedit" and hit 'enter' to run the program to edit Registry variables.

b. Go to folder -> "HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders\Cache"

c. Check the variable values- All the variable should have values starting "%USERPROFILE%\".

I found that all of the variable values in my computer DO START with "%USERPROFILE%\" so it would appear that none of them are corrupted.

I closed everything and restarted the laptop. I still get the error message and I am still unable to work on documents in either Word or Outlook.

Is there something else I can try?

Thanks again,

JN

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Old 11th December 2009   #6
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Go to folder -> "HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders\Cache"

Only the CACHE folder

Set it to-> %USERPROFILE%\Local Settings\Temp

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Old 14th December 2009   #7
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Thank you, Steve. This has fixed the problem with Outlook. Appreciate the clarification. It had looked fine to me because it said "Temporary Internet Files" at the end, which is what I read it should have there... or I thought so anyway. Really really appreciate your help.

Take care and have a wonderful week.

JN

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