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Outlook 2003 Add-in Missing - VirusScan related?

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by fhtorres, 2005/08/02.

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  1. 2005/08/02
    fhtorres

    fhtorres Inactive Thread Starter

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    (11.6359.6408)SP1
    When I open outlook I get this message:
    The add-in "D:program File\NetworkAssociates\VirusScan\scanemal.dll" could not be installed or loaded.

    I upgraded to a newer version of VirusScan and the problem started. The older version used this line to check e-mail. When I upgraded I guess it remove the program but not the command. Outlook is still looking for it. The new program checks a diffrent way or maybe not at all. Is there a way to get rid of this add-in so it no longer pops up every time is start Outlook? Thanks in advance for any help.

    Fredy
     
    Last edited: 2005/08/02
  2. 2005/08/04
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Have you looked on Network Assoc's web site support section?
     

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  4. 2005/08/04
    fhtorres

    fhtorres Inactive Thread Starter

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    I could not find anything in the home user section. After your reply I went back and tried the Buisness KnowledgeBase Search. I finally found the solution:

    Solution1: If upgrading from McAfee VirusScan 4.5.1 to McAfee VirusScan Enterprise 7.0, uninstall McAfee VirusScan 4.5.1 and reboot before installing McAfee VirusScan Enterprise 7.0.

    Solution2: If uninstalling McAfee VirusScan 4.5.1:
    Open Outlook.
    Select OK when the error appears.
    Select Tools | Options.
    Select Other.
    Select Advanced Options.
    Select Add-In Manager.
    Uncheck Exchange Scan.
    Select OK on each window until you are back to the main Outlook

    Fredy
     
  5. 2005/08/04
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    We love stories with happy endings!
     
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