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Inactive Can't install or update antivirus program

Discussion in 'Malware and Virus Removal Archive' started by trickster21, 2011/08/09.

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  1. 2011/08/09
    trickster21

    trickster21 Inactive Thread Starter

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    [Inactive] Can't install or update antivirus program

    Every time I try to boot up the computer it runs VERY slow and Internet Explorer will not let me download any programs. I have tried to download any of the information requested for a post internet explorer crashes. As a result, I 'm posting on here from a separate computer. Can you please help me get rid of the virus on my computer?
     
  2. 2011/08/09
    broni

    broni Moderator Malware Analyst

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    Download requested tools on good computer and transfer them to bad computer using USB flash drive.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     

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