#1
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
[Resolved] Rogue.installer, Adware.popcap
DDS (Ver_09-10-26.01) - NTFSx86 HD 2.5\retrorun.exeHD 2.5\retrospect.exeHJT Report ===============js : browser.search.defaulturl - hxxp://aim.search.aol.com/search/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-usjs : browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-USjs : keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&query=js : network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, falsec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);CPU T7250 @ 2.00GHz | Microprocessor | 2001/200mhzWLAN CardSP1 (KB953595)SP1 (KB958484)SP1 SP2 (KB954430)SP2 Parser and SDKHD 2.5SP1 (KB963707)
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#2
Malware Analyst
Profile: Join Date: Aug 2002
Location: Daly City, CA
Posts: 6,809
Computer Experience:
Print these instructions out. NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe scanner.exe ***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***STEP 1. http://www.superantispyware.com/ http://www.superantispyware.com/definitions.html .)PHYSICALLY DISCONNECT FROM THE INTERNET Restart computer in Safe Mode. To enter Safe Mode , restart computer, and keep tapping F8 key, until menu appears; select Safe Mode ; you'll see "Safe Mode" in all four corners of your screen Scan your Computer... button.Scanning Preferences/Control Center... button.General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.Scanning Control tab.Scanner Options make sure the following are checked (leave all others unchecked):- Close browsers before scanning. Close button to leave the control center screen.C:\Fixed Drive .Perform Complete Scan .Next to start the scan. Please be patient while it scans your computer.Scan Summary box will appear with potentially harmful items that were detected. Click OK .Next .Quarantine and Removal is Complete . Click OK and then click the Finish button to return to the main menu.Yes .- Click Preferences, then click the Statistics/Logs tab. Close to exit the program.Post SUPERAntiSpyware log. RECONNECT TO THE INTERNET RESTART COMPUTER! STEP 2. Malwarebytes' Anti-Malware : http://www.malwarebytes.org/mbam.php to your desktop.(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes) mbam-setup.exe and follow the prompts to install the program.Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware , then click Finish .Perform full scan , then click Scan .Show Results to view the results.Remove Selected .Post the log back here .log-date.txt log-date.txt RESTART COMPUTER! STEP 3. GMER : http://www.gmer.net/files.php , by clicking on Download EXE button.http://majorgeeks.com/GMER_d5198.html http://www.softpedia.com/get/Interne...ers/GMER.shtml .exe file, select Rootkit tab and click the Scan button.Save button, and save the results as gmer.log Warning ! Please, do not select the "Show all" checkbox during the scan.RESTART COMPUTER STEP 4. HijackThis :http://www.trendsecure.com/portal/en...kthis/download Download HijackThis Installer Post HijackThis log. NOTE. If you're using Vista, right click on HijackThis , and click Run as Administrator DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
#3
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
2 of 4 scans run
Below are results for the SuperAnti Virus scan and the Malwarebytes scan. ups removed by way of msconfig. I also tried the GMER file through majorgeeks as above to no avail. The third link gave me a notice of 404 page not found. The results of the above attempts were abrupt shut downs with black screens, blue screen shut downs, and even notices that the renamed GMER file was corrupt. Please inform.http://www.superantispyware.com
#4
Malware Analyst
Profile: Join Date: Aug 2002
Location: Daly City, CA
Posts: 6,809
Computer Experience:
Skip GMER for now.
#5
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
Logfile of Trend Micro HijackThis
Logfile of Trend Micro HijackThis v2.0.2SP2 (WinNT 6.00.1906)http://go.microsoft.com/fwlink/?LinkId=54896 http://www.ask.com?o=13739&l=dir http://go.microsoft.com/fwlink/?LinkId=69157 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=69157 www.netlibrary.com http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab HD Helper (RetroExp Helper) - EMC Corporation - C:\Program Files\Retrospect\Retrospect Express HD 2.5\rthlpsvc.exeHD Launcher (RetroExpLauncher) - EMC Corporation - C:\Program Files\Retrospect\Retrospect Express HD 2.5\retrorun.exeWLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
#6
Malware Analyst
Profile: Join Date: Aug 2002
Location: Daly City, CA
Posts: 6,809
Computer Experience:
Please download ComboFix from Here Here **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop** Please, never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Very Important! disable your anti-virus , script blocking and any anti-malware real-time protection before "unpredictable results" .Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask. NOTE. Recovery Console Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it startsPlease do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall** Make sure, you re-enable your security programs, when you're done with Combofix. DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
#7
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
Requested reports 1
Requested reports will be in multiple postings due to length.http://www.macromedia.com\bin\airapp...pinstaller.exe http://www.macromedia.com\bin\airapp...pinstaller.exe js : browser.search.defaulturl - hxxp://aim.search.aol.com/search/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-usjs : browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-USjs : keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&query=js : network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, falsec:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);http://www.gmer.net
#8
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Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
Requested reports 2
There are pages and pages of these temp files that seem to be duplicates. If you need all of them please inform and I will send, otherwise, the final posting will be the hihackthis report.
#9
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
Requested reports 3 HijackThis
Logfile of Trend Micro HijackThis v2.0.2SP2 (WinNT 6.00.1906)http://www.ask.com?o=13739&l=dir http://go.microsoft.com/fwlink/?LinkId=69157 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=69157 www.netlibrary.com http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab HD Helper (RetroExp Helper) - EMC Corporation - C:\Program Files\Retrospect\Retrospect Express HD 2.5\rthlpsvc.exeHD Launcher (RetroExpLauncher) - EMC Corporation - C:\Program Files\Retrospect\Retrospect Express HD 2.5\retrorun.exeWLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
#10
Malware Analyst
Profile: Join Date: Aug 2002
Location: Daly City, CA
Posts: 6,809
Computer Experience:
Verify your Java version here: http://www.java.com/en/download/installed.jsp Ask.com through Programs & Features. It may be listed as Ask Toolbar .Viewpoint Manager knowledgeably...Start>Control Panel>Add\Remove (Programs and Features in Vista) , and...Viewpoint :Viewpoint Manager Viewpoint Media Player Viewpoint Toolbar This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOl, AIM, Compuserve, etc. Print this post out, since you won't have an access to it, at some point. - O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll - O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll Fix checked button.
#11
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
hijackthis report
Ask toolbar would not uninstall! SP2 (WinNT 6.00.1906)http://www.ask.com?o=13739&l=dir http://go.microsoft.com/fwlink/?LinkId=69157 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=69157 www.netlibrary.com http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab HD Helper (RetroExp Helper) - EMC Corporation - C:\Program Files\Retrospect\Retrospect Express HD 2.5\rthlpsvc.exeHD Launcher (RetroExpLauncher) - EMC Corporation - C:\Program Files\Retrospect\Retrospect Express HD 2.5\retrorun.exeWLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
#12
Malware Analyst
Profile: Join Date: Aug 2002
Location: Daly City, CA
Posts: 6,809
Computer Experience:
Very good Temp File Cleaner (TFC) TFC.exe to run the program.Start button to begin cleaning process.may ask you to restart computer.Windows XP :Windows Vista :Windows Updates are current.6. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately ! WOT (Web OF Trust): http://www.mywot.com/ . It'll warn you (in most cases) about dangerous web sites.How did I get infected?, With steps so it does not happen again! : http://www.bleepingcomputer.com/forums/topic2520.html
#13
Member
Profile: Join Date: Nov 2009
Posts: 14
Computer Experience:
Good and bad news
Good news: MS updates are now installing.Bad news:
#14
Malware Analyst
Profile: Join Date: Aug 2002
Location: Daly City, CA
Posts: 6,809
Computer Experience:
Quote:
Ask.com/dictionary.com is still listed in my program and services list and will not delete.
It's not running anymore, so it's most likely just registry leftover.Add/Remove program cleaner (works with Vista): http://www.intelliadmin.com/blog/addremovecleaner.exe and remove the entry.
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