Malware and Virus RemovalProblems removing malware/viruses? Get help from our Malware removal experts.
Mission Statement
WindowsBBS is an online community dedicated to easily accessible technical support for those using Microsoft operating systems and other Windows software.
Our goal is to become the leading resource for computer users that require assistance with their day-to-day computer usage, including full support for networking PC's, virus & malware removal, system upgrades and general support questions.
I hope I have not posted this on this site before I did post it on the main BBS site but was requested by the Adminsistrator to post it on the Malware site I thought I had done so but have been unable to find it. So please do not think Iam trying to jump other posters I am just making sure that I have posted it correctly
Thank You
Nick
When ever I log on I get in the center of my screen a small square box with the following words written in it _App Name Missing File. I have tried to restore my computer to an earlier but this was unsuccessful as it said unable to restore to this time due to missing file. I have inquired with quite a few other people and no one has heard of this at all. It has been on my computer for about 6 weeks now and does not appear at this stage to cause any problems but I have heard that something like a missing file can cause your computer to crash at some time.
I am using XPHome edition service pack 3
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-07-30.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 18/09/2008 1:55:07 AM
System Uptime: 9/01/2009 4:40:05 AM (5643 hours ago)
Motherboard: | | 865G-M8
Processor: Intel(R) Pentium(R) D CPU 2.80GHz | Socket 478 | 2795/200mhz
==== Disk Partitions =========================
A: is Removable
C: is FIXED (NTFS) - 139 GiB total, 120.478 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 5 GiB total, 4.139 GiB free.
F: is FIXED (NTFS) - 5 GiB total, 5.148 GiB free.
G: is FIXED (NTFS) - 149 GiB total, 143.056 GiB free.
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP1: 25/07/2009 8:53:09 AM - System Checkpoint
RP2: 25/07/2009 9:51:44 AM - Removed HIRO Client.
RP3: 26/07/2009 2:21:28 PM - System Checkpoint
RP4: 27/07/2009 6:53:16 PM - System Checkpoint
RP5: 29/07/2009 9:26:42 AM - Software Distribution Service 3.0
RP6: 30/07/2009 4:48:41 PM - System Checkpoint
RP7: 1/08/2009 10:32:39 AM - System Checkpoint
RP8: 1/08/2009 11:15:37 AM - Installed Java(TM) 6 Update 13
RP9: 1/08/2009 11:19:58 AM - Removed OpenOffice.org 3.0
RP10: 1/08/2009 11:22:38 AM - Installed OpenOffice.org 3.1
RP11: 2/08/2009 10:50:19 AM - Installed Nero 9 Essentials 4.4.9.0
RP12: 3/08/2009 9:34:26 AM - Removed Spelling Dictionaries Support For Adobe Reader 8
RP13: 3/08/2009 9:34:53 AM - Installed Spelling Dictionaries Support For Adobe Reader 9.
RP14: 3/08/2009 10:56:26 AM - Installed Windows Internet Explorer 8.
RP15: 3/08/2009 10:57:31 AM - Software Distribution Service 3.0
RP16: 3/08/2009 12:38:14 PM - Logitech QuickCam v11.50.1145
RP17: 3/08/2009 1:56:33 PM - Installed Driver Detective.
RP18: 3/08/2009 2:02:29 PM - Removed Driver Detective.
RP19: 3/08/2009 7:58:56 PM - Installed iTunes
RP20: 5/08/2009 6:53:38 PM - System Checkpoint
RP21: 9/08/2009 9:55:38 AM - System Checkpoint
RP22: 9/08/2009 11:44:59 AM - Removed Logitech Vid.
RP23: 10/08/2009 8:11:48 AM - Installed Windows Internet Explorer 8.
RP24: 10/08/2009 8:12:56 AM - Software Distribution Service 3.0
RP25: 11/08/2009 7:03:28 PM - System Checkpoint
RP26: 12/08/2009 6:24:18 AM - Installed Java(TM) 6 Update 15
RP27: 12/08/2009 9:22:17 AM - Software Distribution Service 3.0
RP28: 13/08/2009 10:20:42 AM - System Checkpoint
RP29: 16/08/2009 4:18:26 AM - Restore Operation
RP30: 16/08/2009 9:54:24 AM - Avg8 Update
RP31: 16/08/2009 9:57:38 AM - Avg8 Update
RP32: 17/08/2009 8:22:07 AM - Software Distribution Service 3.0
RP33: 19/08/2009 8:39:59 AM - System Checkpoint
RP34: 20/08/2009 8:50:41 AM - System Checkpoint
RP35: 21/08/2009 4:55:40 PM - System Checkpoint
RP36: 22/08/2009 7:29:33 PM - System Checkpoint
RP37: 26/08/2009 9:27:34 PM - Software Distribution Service 3.0
RP38: 28/08/2009 8:59:37 AM - System Checkpoint
RP39: 29/08/2009 9:34:50 AM - System Checkpoint
RP40: 30/08/2009 7:21:21 PM - System Checkpoint
RP41: 1/09/2009 5:16:21 AM - Installed Reg Tool
RP42: 1/09/2009 5:38:07 AM - Removed Reg Tool
==== Installed Programs ======================
Acrobat.com
Ad-Aware
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.3
Advanced SystemCare 3
Advertising Center
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
AVG 8.5
AVIVO Codecs
Bonjour
BufferChm
CameraDrivers
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center HydraVision Full
ccc-core-preinstall
ccc-core-static
ccc-utility
CCC Help English
CCleaner (remove only)
Choice Guard
CNET TechTracker
Compatibility Pack for the 2007 Office system
Creative MediaSource 5
Creative Software AutoUpdate
Creative System Information
Creative WaveStudio 7
CreativeProjects
CreativeProjectsTemplates
Critical Update for Windows Media Player 11 (KB959772)
CueTour
Defraggler (remove only)
Director
Everything 1.2.1.371
GdiplusUpgrade
Google Earth
Google Update Helper
Google Updater
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB895961-v4)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
HP Diagnostic Assistant
HP Driver Diagnostics
HP Image Zone 4.0
HP Photosmart Cameras 4.0
HP Photosmart Essential
HP Photosmart Essential 3.5
HP Print Diagnostic Utility
HP Software Update
HP Unload DLL Patch
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPSystemDiagnostics
InstantShare
iTunes
Java(TM) 6 Update 13
Java(TM) 6 Update 15
Java(TM) 6 Update 7
LimeWire 5.2.13
LoadIt
Logitech Webcam Software
Logitech Webcam Software Driver Package
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office Live Add-in 1.3
Microsoft Office XP Professional
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Moraff's MahJongg 2009
Mozilla Firefox (3.5.1)
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Nero 7 Essentials
Nero 9 Essentials
Nero ControlCenter
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart OEM
neroxml
NetComm NB6 Series ADSL2+ Router USB Driver
OGA Notifier 1.7.0105.35.0
OpenOffice.org 3.1
Overland
PhotoGallery
ProductContext
QFolder
QuickProjects
QuickTime
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver
Recuva (remove only)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Media Player (KB973540)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Segoe UI
Skins
SkinsHP1
Skype web features
Skype™ 4.1
Software Informer 1.0 BETA
Sound Blaster Audigy
Spelling Dictionaries Support For Adobe Reader 9
TrayApp
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB928089)
Update for Windows Internet Explorer 8 (KB972636)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer Clean Up
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Player 11
==== Event Viewer Messages From Past Week ========
30/08/2009 4:03:28 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde
26/08/2009 6:27:35 PM, error: Service Control Manager [7000] - The My Web Search Service service failed to start due to the following error: The system cannot find the path specified.
25/08/2009 9:59:59 AM, information: Windows File Protection [64016] - Windows File Protection file scan was started.
25/08/2009 9:56:24 AM, information: Windows File Protection [64017] - Windows File Protection file scan completed successfully.
25/08/2009 10:00:03 AM, information: Windows File Protection [64018] - Windows File Protection file scan was cancelled by user interaction, user name is Nick.
==== End Of File ===========================
DDS (Ver_09-07-30.01) - NTFSx86
Run by Nick at 6:58:34.25 on Tue 01/09/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.61.1033.18.511.69 [GMT 10:00]
NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe
***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.
PHYSICALLY DISCONNECT FROM THE INTERNET
Restart computer in Safe Mode. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked): - Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again. - Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program. Post SUPERAntiSpyware log.
RECONNECT TO THE INTERNET
RESTART COMPUTER!
STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop. (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
STEP 4. Download HijackThis: http://www.trendsecure.com/portal/en...kthis/download
by clicking on Download HijackThis Installer
Install, and run it. Post HijackThis log. NOTE. If you're using Vista, right click on HijackThis, and click Run as Administrator
Do NOT attempt to "fix" anything!
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
Hi there Broni I have completed all 4 steps you required I hope. I would like to point out that whilst scanning on superantispyware (which I already had downloaded on my computer) everything was going okay for about 45 minutes and then red lines similar to test lines but completely unreadable appeared on the following, scanning processes, memory items, register file items, threats detected, elapsed time these red lines continued to cover the black numbers related to the above items and made them hard to read it appeared as though when the numbers continued counting the red lines were scrolling at the same time. Also in the Threat Description box were a number of red lines as if something was typed but these lines did not move but were again unreadable. I hope I clicked the right boxes as the ones you told me to as like I said everything was unreadable and at the end the whole screen was covered with these red lines.
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Logfile of Trend Micro HijackThis [/COLOR]v2.0.2
Scan saved at 2:42:53 PM, on 19/09/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
Please, never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
NOTE. If Combofix asks you to install Recovery Console, please allow it.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Make sure, you re-enable your security programs, when you're done with Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
Please, never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
NOTE. If Combofix asks you to install Recovery Console, please allow it.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Make sure, you re-enable your security programs, when you're done with Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
20 09 09 1050hrs Broni I have compleated the tasks you requested (I Hope) and here are the two logs attached Combofix and the new Hijackthis log. I did stuff up with Combofix to start off with and started it with out taking off my security in fact I did this a few times as I was trying to get the programme to the desktop but as it did not work I cancelled pretty much stright away. I then ran search and this found Combofix but just continued to display the same item time and time again in fact I think it got up to about 154 Combofixes before I cancelled it. I have also attached this to this file
ComboFix 09-09-18.02 - Nick 20/09/2009 10:12.1.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.61.1033.18.511.85 [GMT 10:00]
Running from: c:\documents and settings\Nick\My Documents\Downloads\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
* Created a new restore point
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
300 --- E O F --- 2009-09-16 22:12
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:27:47 AM, on 20/09/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
I strongly suggest, you uninstall PC Doc Pro. Any programs dealing with registry are bad news.
Same goes for Advanced SystemCare 3, unless you're not touching registry part.
4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):
- O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
- O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
- O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (leave this one alone, if you have paid version)
- O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll (leave this one alone, if you have paid version)
I strongly suggest, you uninstall PC Doc Pro. Any programs dealing with registry are bad news.
Same goes for Advanced SystemCare 3, unless you're not touching registry part.
4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):
- O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
- O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
- O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (leave this one alone, if you have paid version)
- O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll (leave this one alone, if you have paid version)
5. Click on Fix checked button.
6. Restart computer.
7. Post new HijackThis log.
Hi there Broni have done as you asked but the box is still appearing in the center of the screen. A couple of things I came across whilst following your instructions correctly (I hope). When I first went to print out out a copy of your post I got a box appear in the center of the Page although different in shape to the one you are attempting to fix for me it had the following printed in it "Missing file or attachment" I pressed print and it printed a copy of your post.
I have uninstalled as per your instructions Java(TM) 6 Update 7. Java(TM) 6 Update 13. Also uninstalled Advanced SystemCare 3. I eventually after a long process uninstalled PC Doc Pro. This program was not on Add or Delete, it was not of CC tools. I then did a search and found the following; PC Doc Pro V5 C:\Program Files Folder 6 7 2009 10.19am.
PC Doc Pro Scheduler C:\Program Files \PC Doc V5 180kb PF File 21 09 09 5.29am
PC Doc Pro Scheduler C:\windows\Prefetch 11kb PF File 21 09 09 5.29 am.
I then located the above Program in C drive as indicated above but every time I tried to uninstall it by pressing Delete I got the message Cannot Delete PC Doc Pro Scheduler'exe. Access is denied. Make sure that the Disk is not full or write-protected and that the file is not currently in use. I then clicked OK. I attempted this a number of times but still got the same answer. I then logged off and switched the computer off. After restarting the computer I again went to C programs located the file and again pressed delete and it had no problem sending it to the trash can.
I then ran HijackThis and then ticked the boxes you required totaling 9 in all but when I clicked Fix checked checked on HijackThis a box appeared wording HijackThis is a bout to remove a BHO and the corresponding file from your system. Close all Internet Explorer Windows and Windows Explorer. Windows before continuing for the best chance of success. I was not quite sure what that meant so I closed all the programs whose icons appear in the lower right hand corner. These items appear every time I turn on my computer and log on. After closing all these programs HijackThis worked (I hope) I attach the current log for you.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:29:41 AM, on 21/09/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
I again thank you for your patience and continued assistance in helping someone who is not very competent with computers. I just hope I am completing the tasks correctly and not making your work more difficult
1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
2. Turn off System Restore:
- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
3. Restart computer.
4. Turn System Restore on.
5. Make sure, Windows Updates are current.
6. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
7. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.
1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
2. Turn off System Restore:
- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
3. Restart computer.
4. Turn System Restore on.
5. Make sure, Windows Updates are current.
6. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
7. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.
10. Please, let me know, how is your computer doing.
Broni.
Done as requested but the box is still in the centre of the screen and now another elongated box flashes up with some writing on it but it is just to fast to read what it says. I may have stuffed up a bit today I started running TFC and then read about Turn off system restore so I clicked cancel whilst TFC was running then went into the system and turned off System restore. I then ran TFC again but it appeared to finish very quickly so I down Loaded it again and re ran it . I then restored System Restore and ran TFC again just in case so I hope I have not stuffed up all your hard work. As far as the TROJAN's where will these be listed on the earlier checks I have done or should I run a virus scan. Again sorry about the time I am taking up.
I have also down loaded the two programs you suggested.
There were no trojans present, so you don't have to worry about your passwords.
Your computer is malware free, so I'm not sure where those boxes come from.
Try this...
Go Start>Run (Start Search in Vista), type in: msconfig
Click OK (hit Enter in Vista).
Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.
Click OK.
Restart computer in Normal Mode.
NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.
There were no trojans present, so you don't have to worry about your passwords.
Your computer is malware free, so I'm not sure where those boxes come from.
Try this...
Go Start>Run (Start Search in Vista), type in: msconfig
Click OK (hit Enter in Vista).
Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.
Click OK.
Restart computer in Normal Mode.
NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.
Same problem?
Broni
Done all as suggested we run windows firewall anyway problem still the same maybe if I pick up the whole bloody computer and throw it in the pool that may fix it.
I appreciate the help you have given me but I don't know if we have run out of options or not.
Well, in this case, I'll mark this thread as resolved (malware-wise), and I'll ask you to repost your problem under Windows section.
You'll get more attention.
Well, in this case, I'll mark this thread as resolved (malware-wise), and I'll ask you to repost your problem under Windows section.
You'll get more attention.
Broni I hope my email did not convey to you that I thought there was nothing else we could do I was just asking the question in my Australian way if there was anything else that may be tried as from your post it appeared to me you were a bit angry.
I also hope that I did not convey that I did not appreciate all the assistance you have given me as I am extremely grateful if there is anything else you can think of please do let me know.
I think, you misread my intentions
I'm not angry at all. I'm sorry, if my reply sounded unpleasant
It seems, you have some non-malware related issue(s), that's why I asked you to repost.
I think, you misread my intentions
I'm not angry at all. I'm sorry, if my reply sounded unpleasant
It seems, you have some non-malware related issue(s), that's why I asked you to repost.
Thanks for that I expect it is just how different people in different countries read into something that some one else in another country read something else if you understand what I mean.
Broni I again thank you for all your assistance and I will post on another area and hope the problem can be solved.