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The file dskquoui32.dll is continuously being detected as the Trojan TR/Hijacker.Gen by my virus software (Avira). My recycle bin is acting weird since I tried to delete it from C:\WINDOWS\system32\dskquoui32.dll
No matter how often I delete it, it reappears. Scans are below. Can you help?
DDS (Ver_09-06-26.01)
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 6/14/2008 3:11:25 PM
System Uptime: 7/10/2009 3:12:09 PM (0 hours ago)
A: is Removable
C: is FIXED (NTFS) - 75 GiB total, 63.776 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_8086&DEV_265C&SUBSYS_300D103C&REV_03\3&B1BFB68&0&EF
Manufacturer:
Name: Universal Serial Bus (USB) Controller
PNP Device ID: PCI\VEN_8086&DEV_265C&SUBSYS_300D103C&REV_03\3&B1BFB68&0&EF
Service:
==== System Restore Points ===================
RP356: 7/7/2009 11:49:33 AM - Removed HP Update
RP357: 7/7/2009 2:29:14 PM - Avira AntiVir Personal - 7/7/2009 14:29
RP358: 7/7/2009 5:28:40 PM - Installed Windows Defender
RP359: 7/7/2009 5:30:06 PM - Software Distribution Service 3.0
RP360: 7/7/2009 6:09:27 PM - Software Distribution Service 3.0
RP361: 7/8/2009 8:11:17 PM - System Checkpoint
RP362: 7/9/2009 11:22:09 AM - Software Distribution Service 3.0
RP363: 7/9/2009 12:23:35 PM - Installed Adobe Reader 9.1.
RP364: 7/9/2009 12:25:08 PM - Installed Java(TM) 6 Update 14
RP365: 7/10/2009 12:30:26 PM - System Checkpoint
==== Installed Programs ======================
32 Bit HP CIO Components Installer
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1.2
Adobe Shockwave Player 11.5
Avira AntiVir Personal - Free Antivirus
Broadcom Management Programs
Broadcom NetXtreme Ethernet Controller
Critical Update for Windows Media Player 11 (KB959772)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 14
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
MSXML 4.0 SP2 (KB954430)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
SoundMAX
Spybot - Search & Destroy
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
WebFldrs XP
Windows Defender
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
==== Event Viewer Messages From Past Week ========
7/7/2009 5:43:26 PM, error: Service Control Manager [7034] - The McciCMService service terminated unexpectedly. It has done this 1 time(s).
7/7/2009 11:42:34 AM, error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
7/7/2009 11:40:35 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
7/7/2009 10:43:49 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
7/7/2009 10:43:33 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service getPlus(R) Helper with arguments "-Service" in order to run the server: {E48FEF78-2125-4D1D-B8D8-C30D2286E1D1}
7/7/2009 10:42:09 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
7/7/2009 10:40:35 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
7/7/2009 10:37:09 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
7/7/2009 10:34:05 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip
7/7/2009 10:34:05 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning.
7/7/2009 10:34:05 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
7/7/2009 10:34:05 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
7/7/2009 10:34:05 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe
***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.
PHYSICALLY DISCONNECT FROM THE INTERNET
Restart computer in Safe Mode. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked): - Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again. - Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program. Post SUPERAntiSpyware log.
RECONNECT TO THE INTERNET
RESTART COMPUTER!
STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop. (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
