Malware and Virus RemovalProblems removing malware/viruses? Get help from our Malware removal experts.
Mission Statement
WindowsBBS is an online community dedicated to easily accessible technical support for those using Microsoft operating systems and other Windows software.
Our goal is to become the leading resource for computer users that require assistance with their day-to-day computer usage, including full support for networking PC's, virus & malware removal, system upgrades and general support questions.
I also got a warning from window to insert the XP Pro SP 3 CD to replace the files but the windows would not read the CD. I had autoplay turned of so that may be why, but since have not got the warning.
All this occured right after I update my CA AV definitions to Signature 6604.
A false positive maybe????
Windows seems to be operating OK. I did a restart with no problems but the above files are not present in the above directories. I do have a net1.exe in the Windows\System32 directory however.
Appreciate any comments and direction on this.
Attached is the dds.scr output.
DDS (Ver_09-06-26.01) - NTFSx86
Run by Gord at 14:33:38.03 on Wed 07/08/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.150 [GMT -7:00]
AV: CA Anti-Virus *On-access scanning enabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-06-26.01)
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 1/14/2007 8:22:56 PM
System Uptime: 7/8/2009 8:15:18 AM (6 hours ago)
A: is Removable
C: is FIXED (NTFS) - 56 GiB total, 36.941 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
Description: Video Controller (VGA Compatible)
Device ID: PCI\VEN_1002&DEV_4152&SUBSYS_47721002&REV_00\4&1E2D2F89&0&0008
Manufacturer:
Name: Video Controller (VGA Compatible)
PNP Device ID: PCI\VEN_1002&DEV_4152&SUBSYS_47721002&REV_00\4&1E2D2F89&0&0008
Service:
Class GUID: {4D36E968-E325-11CE-BFC1-08002BE10318}
Description: Video Controller
Device ID: PCI\VEN_1002&DEV_4172&SUBSYS_47731002&REV_00\4&1E2D2F89&0&0108
Manufacturer:
Name: Video Controller
PNP Device ID: PCI\VEN_1002&DEV_4172&SUBSYS_47731002&REV_00\4&1E2D2F89&0&0108
Service:
==== System Restore Points ===================
RP783: 4/20/2009 5:39:45 PM - System Checkpoint
RP784: 4/21/2009 6:11:51 PM - System Checkpoint
RP785: 4/22/2009 7:04:26 PM - System Checkpoint
RP786: 4/23/2009 8:02:31 PM - System Checkpoint
RP787: 4/24/2009 8:20:52 PM - System Checkpoint
RP788: 4/25/2009 8:53:12 PM - System Checkpoint
RP789: 4/26/2009 8:55:11 PM - System Checkpoint
RP790: 4/27/2009 9:27:31 PM - System Checkpoint
RP791: 4/28/2009 10:11:41 PM - System Checkpoint
RP792: 4/30/2009 8:10:39 AM - System Checkpoint
RP793: 5/1/2009 8:41:57 AM - System Checkpoint
RP794: 5/2/2009 8:52:25 AM - System Checkpoint
RP795: 5/3/2009 8:54:35 AM - System Checkpoint
RP796: 5/4/2009 9:14:48 AM - System Checkpoint
RP797: 5/5/2009 9:45:47 AM - System Checkpoint
RP798: 5/6/2009 10:55:50 AM - System Checkpoint
RP799: 5/7/2009 11:01:08 AM - System Checkpoint
RP800: 5/8/2009 11:55:55 AM - System Checkpoint
RP801: 5/9/2009 12:12:17 PM - System Checkpoint
RP802: 5/10/2009 12:16:40 PM - System Checkpoint
RP803: 5/11/2009 12:48:13 PM - System Checkpoint
RP804: 5/12/2009 10:12:02 AM - Software Distribution Service 3.0
RP805: 5/26/2009 6:16:45 PM - System Checkpoint
RP806: 5/26/2009 10:20:48 PM - Software Distribution Service 3.0
RP807: 5/27/2009 10:34:08 PM - System Checkpoint
RP808: 5/27/2009 10:50:25 PM - Software Distribution Service 3.0
RP809: 5/29/2009 8:17:52 AM - System Checkpoint
RP810: 5/30/2009 10:44:51 AM - System Checkpoint
RP811: 5/31/2009 11:22:35 AM - System Checkpoint
RP812: 6/1/2009 11:36:10 AM - System Checkpoint
RP813: 6/2/2009 11:58:25 AM - System Checkpoint
RP814: 6/3/2009 9:06:45 PM - System Checkpoint
RP815: 6/4/2009 9:48:33 PM - System Checkpoint
RP816: 6/5/2009 3:39:02 PM - SuperAntiSpyware Install
RP817: 6/5/2009 4:04:05 PM - Installed SUPERAntiSpyware Free Edition
RP818: 6/6/2009 5:02:11 PM - System Checkpoint
RP819: 6/7/2009 5:55:12 PM - System Checkpoint
RP820: 6/8/2009 6:38:12 PM - System Checkpoint
RP821: 6/9/2009 8:21:21 PM - System Checkpoint
RP822: 6/10/2009 10:29:51 PM - System Checkpoint
RP823: 6/11/2009 3:25:33 PM - Installed Java(TM) 6 Update 14
RP824: 6/12/2009 3:56:11 PM - System Checkpoint
RP825: 6/13/2009 4:20:46 PM - System Checkpoint
RP826: 6/14/2009 6:00:47 PM - System Checkpoint
RP827: 6/15/2009 6:19:41 PM - System Checkpoint
RP828: 6/16/2009 6:39:36 PM - System Checkpoint
RP829: 6/17/2009 9:42:17 PM - System Checkpoint
RP830: 6/18/2009 10:01:09 PM - System Checkpoint
RP831: 6/20/2009 2:19:35 PM - System Checkpoint
RP832: 6/20/2009 9:45:07 PM - Removed WinZip 12.0
RP833: 6/20/2009 9:45:43 PM - Installed WinZip 12.1
RP834: 6/21/2009 10:00:17 PM - System Checkpoint
RP835: 6/22/2009 10:00:48 PM - System Checkpoint
RP836: 6/23/2009 7:40:40 PM - Manual System Restore Point
RP837: 6/24/2009 1:41:32 PM - Software Distribution Service 3.0
RP838: 6/24/2009 8:43:25 PM - Software Distribution Service 3.0
RP839: 6/24/2009 9:35:14 PM - Software Distribution Service 3.0
RP840: 6/24/2009 10:37:39 PM - Software Distribution Service 3.0
RP841: 6/25/2009 10:55:47 AM - Removed Microsoft Visual C++ 2005 Redistributable
RP842: 6/25/2009 10:56:19 AM - Installed Microsoft Visual C++ 2005 Redistributable
RP843: 6/25/2009 10:57:25 AM - Installed SeaTools for Windows
RP844: 6/26/2009 11:27:54 AM - System Checkpoint
RP845: 6/27/2009 12:36:40 PM - System Checkpoint
RP846: 6/27/2009 10:14:06 PM - Installed MaxBlast 4
RP847: 6/28/2009 10:49:19 PM - System Checkpoint
RP848: 6/30/2009 9:19:23 AM - System Checkpoint
RP849: 7/1/2009 10:09:23 AM - System Checkpoint
RP850: 7/2/2009 11:11:15 AM - System Checkpoint
RP851: 7/3/2009 11:22:22 AM - System Checkpoint
RP852: 7/4/2009 12:56:53 PM - System Checkpoint
RP853: 7/5/2009 1:41:44 PM - System Checkpoint
RP854: 7/6/2009 2:01:15 PM - System Checkpoint
RP855: 7/7/2009 4:30:11 PM - System Checkpoint
==== Installed Programs ======================
Acronis*True*Image*Home
Adobe Flash Player 10 ActiveX
Adobe Photoshop Elements 3.0
Adobe Reader 8.1.6
Adobe Shockwave Player 11.5
AIDA32 v3.93
AOpen AOConfig 2.00.02
AOpen Multimedia Utilities
Belarc Advisor 7.2
Broadcom 802.11 Network Adapter
CA Anti-Virus
CDDRV_Installer
CodeStuff Starter
Critical Update for Windows Media Player 11 (KB959772)
DAO
FileZilla Client 3.2.6
HD Tune 2.55
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.0 (KB932471)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB951830)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
HP Driver Diagnostics
HP Product Detection
Internet Call Director
IrfanView (remove only)
Java(TM) 6 Update 14
KhalSetup
Linksys Wireless-N PCI Adapter
Logitech SetPoint
MailWasher Pro
Malwarebytes' Anti-Malware
MaxBlast 4
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint 2003 Template Pack 3
Microsoft Office XP Professional
Microsoft Office XP Professional with FrontPage
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Windows Journal Viewer
Microsoft Windows Theme Nunavut
MicroStaff WINASPI
Mozilla Firefox (3.5)
Mozilla Thunderbird (2.0.0.22)
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
MSXML 6.0 Parser (KB933579)
Nero - Burning Rom
Nero BurnRights
OneTouch 4.0
QuickTax 2008
QuickTime
Recuva (remove only)
ScanSoft OmniPage SE 4.0
Seagate SeaTools English Online
SeaTools for Windows
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Media Encoder (KB954156)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
ShareIns
SIW version 2008-09-09
Sony USB Driver
Spelling Dictionaries Support For Adobe Reader 8
SpywareBlaster 4.2
SUPERAntiSpyware Free Edition
System Security Suite 1.04
The Breeder's Standard® 2009
TreeSize Free V2.2.1
Tweak UI
U.S. Robotics Modem Identification Wizard
U.S. Robotics V.92 USB Modem
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB968220)
Update for Windows Internet Explorer 8 (KB969497)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows XP (KB943729)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
WebFldrs XP
Windows Defender
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage v1.3.0254.0
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Installer Clean Up
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Encoder 9 Series
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation
Windows Vista Upgrade Advisor
Windows XP Service Pack 3
WinZip 12.1
XML Paper Specification Shared Components Pack 1.0
==== Event Viewer Messages From Past Week ========
7/8/2009 2:13:31 PM, error: Cdrom [11] - The driver detected a controller error on \Device\CdRom0.
7/8/2009 2:02:28 PM, information: Windows File Protection [64005] - The protected system file netsh.exe was not restored to its original, valid version because the Windows File Protection restoration process was cancelled by user interaction, user name is Gord. The file version of the bad file is unknown.
7/8/2009 2:02:28 PM, information: Windows File Protection [64005] - The protected system file net.exe was not restored to its original, valid version because the Windows File Protection restoration process was cancelled by user interaction, user name is Gord. The file version of the bad file is unknown.
I don't see anything malicious, but let's run few scans...
Print these instructions out.
NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe
***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.
PHYSICALLY DISCONNECT FROM THE INTERNET
Restart computer in Safe Mode. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked): - Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again. - Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program. Post SUPERAntiSpyware log.
RECONNECT TO THE INTERNET
RESTART COMPUTER!
STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop. (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
Reg HKLM\SOFTWARE\Classes\TypeLib\{8CCD6AF3-7B7B-4604-8D7E-7E1055FAA8CD}\2.0@ Microsoft Forms 2.0 Object Library
Reg HKLM\SOFTWARE\Classes\TypeLib\{8CCD6AF3-7B7B-4604-8D7E-7E1055FAA8CD}\2.0\0
Reg HKLM\SOFTWARE\Classes\TypeLib\{8CCD6AF3-7B7B-4604-8D7E-7E1055FAA8CD}\2.0\FLAGS
Reg HKLM\SOFTWARE\Classes\TypeLib\{8CCD6AF3-7B7B-4604-8D7E-7E1055FAA8CD}\2.0\FLAGS@ 6
---- EOF - GMER 1.0.15 ----
HijackThis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:56:23 PM, on 7/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Hi broni, thanks for all your help. Just to let you know the AMalum virus was a false positive and has affected numerous users of CA AV. CA has now fixed the bug with the 6606 Sig. update. For more info log onto the CA forum: http://homeofficeforum.ca.com/homeof...ead.php?t=4837
Lots of chatter on there and fixes for the deleted files.
I will run HJT and correct the items you have noted, execpt for the R0 ones. That is my home page and is a file on my drive. Those entries have been with me forever and cause no problems. Also will leave the 04 Logitech entry alone. Last time I deleted it my wireless keyboard and mouse quit working.
New HJT Log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:57:10 PM, on 7/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Thanks broni, I used the restore function in CA's AV Quarrantine to restore the deleted supposed "infected" files back to their XP OS spots and all went well. So if anyone else has this problem and as long as they haven't deleted the files from the Quarrantine they should be able to restore them OK.