[Resolved] random/spam Google search results

beynolds · 8th July 2009

Hello, I'm new to this.

I reciently have been getting garbage re-directs when clicking on google search results.

I also recently stopped using Norton anti-virus [decided not to renew] and am thinking this may be the problem?

The browser I use is Firefox latest version.

I've been reading other posts and I see that this has been happening to others.

I went ahead and ran the Malwarebyte's program without seeing any problems. I've also run AdwareSE and Spybot. All were run with system restore turned off.

Thank you for your time in looking into this,

-Ben

**broni** · 8th July 2009

Read this post, then post the requested log(s).

Quote:

I also recently stopped using Norton anti-virus

Did you replace it with any other AV program?
What is the browser, where redirections happen?

beynolds · 8th July 2009

I have not replaced the AV software, I was thinking of just renewing Norton.

The primary browser I use is Firefox.

thx

**broni** · 8th July 2009

Well, you either have to renew, or switch to something else. Now. You can't be running around without any protection.
I refuse to even try to fix anything, as long, as you're not protected, because we can spend here couple of days fixing the issue, and you're gonna be back a day later with another infection.
I don't recommend Norton at all, so just in case, you want to switch, uninstall Norton, using Norton Removal Tool: http://service1.symantec.com/Support...05033108162039, and install one of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/index.html

- free PC Tools Antivirus: http://www.pctools.com/free-antivirus/
- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus, or Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

...or, renew Norton, if that's your wish.

Let me know about the outcome.

beynolds · 9th July 2009

Have windows firewall turned on.

Installed ran and rebooted Avast! AV.

thx

**broni** · 9th July 2009

Very good

Read this post, then post the requested log(s).

beynolds · 9th July 2009

seems like Avast has helped, google searches are running cleaner.

beynolds · 9th July 2009

DDS (Ver_09-06-26.01) - NTFSx86
Run by Administrator at 21:43:14.97 on Wed 07/08/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.198 [GMT -7:00]

AV: avast! antivirus 4.8.1335 [VPS 090708-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\Drivers\WTSRV.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\WTClient.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Azureus\Azureus.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: DAEMON Tools Toolbar: {32099aac-c132-4136-9e9a-4e364a424e17} - c:\program files\daemon tools toolbar\DTToolbar.dll
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\daemon.exe" -autorun
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [WTClient] WTClient.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc1~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpohmr08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpotdd01.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} - hxxp://plugin.driveragent.com/files/driveragent.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\jzd2h3c2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - plugin: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\jzd2h3c2.default\extensions\firefox@tvunetwor ks.com\plugins\npTVUAx.dll
FF - plugin: c:\program files\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-5-10 64160]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-7-8 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-7-8 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-7-8 138680]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 1029456]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-7-8 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-7-8 352920]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-8-22 231424]
R3 PTSimBus;PenTablet Bus Enumerator;c:\windows\system32\drivers\PTSimBus.sys [2007-6-7 18944]
S2 gupdate1c99867ee0feaa6;Google Update Service (gupdate1c99867ee0feaa6);c:\program files\google\update\GoogleUpdate.exe [2009-2-26 133104]
S3 PTSimHid;PenTablet Simulated HID MiniDriver;c:\windows\system32\drivers\PTSimHid.sys [2007-4-23 10752]

=============== Created Last 30 ================

2009-07-08 18:46 93 a------- c:\windows\system32\SKYNETcqcawdlt.dat
2009-07-05 16:08 <DIR> --d----- c:\docume~1\admini~1\applic~1\Malwarebytes
2009-07-05 16:08 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-05 16:08 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-05 16:08 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-05 16:08 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-05 15:33 <DIR> --d----- c:\program files\SpywareBlaster
2009-07-04 01:33 <DIR> --d----- c:\program files\VideoLAN
2009-06-27 01:55 111,376 a------- c:\windows\system32\SKYNETdpwenkdp.dat
2009-06-15 09:35 151 a------- c:\windows\PhotoSnapViewer.INI

==================== Find3M ====================

2009-06-28 11:12 15,688 a------- c:\windows\system32\lsdelete.exe
2009-06-01 09:49 499,712 a------- c:\windows\system32\msvcp71.dll
2009-05-10 11:37 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-05-07 08:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-28 21:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-28 21:55 78,336 a------- c:\windows\system32\ieencode.dll
2009-04-19 18:45 410,984 a------- c:\windows\system32\deploytk.dll
2009-04-17 05:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 07:51 585,216 a------- c:\windows\system32\rpcrt4.dll

============= FINISH: 21:44:09.79 ===============

**broni** · 9th July 2009

I still need 2nd part of DDS log.

beynolds · 9th July 2009

DDS (Ver_09-06-26.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/14/2008 3:41:04 PM
System Uptime: 7/8/2009 8:31:02 PM (1 hours ago)

Motherboard: Hewlett-Packard | | 30A4
Processor: AMD Turion(tm) 64 Mobile Technology ML-37 | U23 | 1989/mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 75 GiB total, 13.7 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_30A4103C&REV_10\4&13826118&0&30A4
Manufacturer: Realtek
Name: Realtek RTL8139 Family PCI Fast Ethernet NIC
PNP Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_30A4103C&REV_10\4&13826118&0&30A4
Service: rtl8139

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================

32 Bit HP CIO Components Installer
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Photoshop CS
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Apple Software Update
ATI Display Driver
avast! Antivirus
AVIConverter 2.1
Azureus Vuze
BPD_Scan
Brava! Reader 3.0
Broadcom 802.11 Wireless LAN Adapter
Conexant AC-Link Audio
Critical Update for Windows Media Player 11 (KB959772)
DAEMON Tools Toolbar
ffdshow [rev 1943] [2008-04-16]
Garmin TOPO U.S. 2008
GIMP 2.6.4
Google Update Helper
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Officejet All-In-One Series
HP Photo and Imaging 2.0 - All-in-One
HP Photo and Imaging 2.0 - All-in-One Drivers
HP Photo and Imaging 2.0 - hp psc 1200 series
hp psc 1200 series
Java(TM) 6 Update 13
Java(TM) 6 Update 7
LightScribe 1.4.136.1
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Calculator Plus
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Office Project MUI (English) 2007
Microsoft Office Project Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.0.11)
MP3 Player Utilities 4.00
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Nero 7 Essentials
Netflix Movie Viewer
NetWaiting
PowerDVD
QuickTime
RealPlayer
Realtek AC'97 Audio
Scan
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Soft Data Fax Modem with SmartCP
SpywareBlaster 4.2
SureTrak 3.0
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
TOPO! 4
Trillian
Update for Windows XP (KB898461)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update Rollup 2 for Windows XP Media Center Edition 2005
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VLC media player 0.9.9
WebFldrs XP
Winamp
Windows Defender
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin
Windows XP Media Center Edition 2005 KB925766
Windows XP Service Pack 3
WinRAR archiver
Xvid 1.1.3 final uninstall

==== Event Viewer Messages From Past Week ========

7/8/2009 8:47:08 AM, error: Service Control Manager [7031] - The Windows Defender service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 15000 milliseconds: Restart the service.
7/8/2009 8:42:30 AM, error: WinDefend [5008] - Windows Defender engine has been terminated due to an unexpected error. Failure Type: Crash Exception code: 0xc0000005 Resource: driver:amdv7f3d
7/8/2009 8:22:16 AM, error: Service Control Manager [7016] - The BrSplService service has reported an invalid current state 0.
7/8/2009 1:51:02 AM, error: WinDefend [5008] - Windows Defender engine has been terminated due to an unexpected error. Failure Type: Crash Exception code: 0xc0000005 Resource: driver:amdv7f3d
7/5/2009 4:41:09 PM, error: atapi [9] - The device, \Device\Ide\IdePort1, did not respond within the timeout period.
7/5/2009 3:50:51 PM, error: Service Control Manager [7031] - The Windows Defender service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 15000 milliseconds: Restart the service.
7/5/2009 3:48:40 PM, error: WinDefend [5008] - Windows Defender engine has been terminated due to an unexpected error. Failure Type: Crash Exception code: 0xc0000005 Resource: driver:a4u4q92y
7/3/2009 10:36:34 PM, error: System Error [1003] - Error code 100000d1, parameter1 e236e000, parameter2 00000002, parameter3 00000000, parameter4 edd0fe85.
7/2/2009 9:30:45 AM, error: System Error [1003] - Error code 00000077, parameter1 00000001, parameter2 ff414141, parameter3 00000000, parameter4 b8743cbc.
7/1/2009 2:35:35 PM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 8 for Windows XP.

==== End Of File ===========================

**broni** · 9th July 2009

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2

Ensure all Firefox windows are closed.
To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
When prompted to run the scan, click Yes.
GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

beynolds · 9th July 2009

GooredFix by jpshortstuff (03.07.09)
Log created at 11:33 on 09/07/2009 (Administrator)
Firefox version 3.0.11 (en-US)

========== GooredScan ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [20:02 15/05/2008]
{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} [21:16 11/07/2008]
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} [01:46 20/04/2009]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [01:45 20/04/2009]

-=E.O.F=-

**broni** · 10th July 2009

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

Please, never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

beynolds · 10th July 2009

ComboFix 09-07-09.08 - Administrator 07/10/2009 9:56.1.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.510 [GMT -7:00]
Running from: c:\documents and settings\All Users\Desktop\Spyware Removal & Prevention Tools\ComboFix.exe
AV: avast! antivirus 4.8.1335 [VPS 090709-0] *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\SKYNETcqcawdlt.dat
c:\windows\system32\SKYNETdpwenkdp.dat

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_SKYNETMCOXONQH
-------\Service_SKYNETmcoxonqh

((((((((((((((((((((((((( Files Created from 2009-06-10 to 2009-07-10 )))))))))))))))))))))))))))))))
.

2009-07-08 16:03 . 2009-02-05 20:06 23152 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2009-07-08 16:03 . 2009-02-05 20:06 51376 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2009-07-08 16:03 . 2009-02-05 20:05 26944 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2009-07-08 16:03 . 2009-02-05 20:04 97480 ----a-w- c:\windows\system32\AvastSS.scr
2009-07-08 16:03 . 2009-02-05 20:08 93296 ----a-w- c:\windows\system32\drivers\aswmon.sys
2009-07-08 16:03 . 2009-02-05 20:08 94032 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2009-07-08 16:03 . 2009-02-05 20:07 114768 ----a-w- c:\windows\system32\drivers\aswSP.sys
2009-07-08 16:03 . 2009-02-05 20:07 20560 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2009-07-08 16:02 . 2009-02-05 20:11 1256296 ----a-w- c:\windows\system32\aswBoot.exe
2009-07-08 16:02 . 2009-07-08 16:02 -------- d-----w- c:\program files\Alwil Software
2009-07-06 17:11 . 2009-03-26 11:22 165240 ----a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
2009-07-05 23:08 . 2009-07-05 23:08 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2009-07-05 23:08 . 2009-06-17 18:27 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-05 23:08 . 2009-07-05 23:08 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-07-05 23:08 . 2009-07-05 23:08 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-07-05 23:08 . 2009-06-17 18:27 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-07-05 22:33 . 2009-07-05 22:47 -------- d-----w- c:\program files\SpywareBlaster
2009-07-04 08:33 . 2009-07-04 08:56 -------- d-----w- c:\documents and settings\Administrator\Application Data\vlc
2009-07-04 08:33 . 2009-07-04 08:33 -------- d-----w- c:\program files\VideoLAN
2009-06-30 06:07 . 2009-06-30 06:07 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Symantec
2009-06-25 23:28 . 2009-06-25 23:28 390664 ----a-w- c:\documents and settings\Administrator\Application Data\Real\RealPlayer\Update\realplayer11gold.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-07-10 16:50 . 2008-05-17 01:19 -------- d-----w- c:\documents and settings\Administrator\Application Data\Azureus
2009-07-08 15:51 . 2009-03-26 11:21 -------- d-----w- c:\program files\Norton AntiVirus
2009-07-08 15:50 . 2008-05-15 15:25 -------- d-----w- c:\program files\Common Files\Symantec Shared
2009-07-08 03:35 . 2008-05-16 16:35 -------- d-----w- c:\documents and settings\Administrator\Application Data\U3
2009-07-06 18:13 . 2009-06-28 18:12 25440 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\savapibridge.dll
2009-07-06 18:13 . 2009-06-28 18:12 1630560 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Resources.dll
2009-07-06 18:13 . 2009-06-28 18:12 2353480 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-Aware.exe
2009-07-06 00:45 . 2009-02-26 23:11 -------- d-----w- c:\program files\Google
2009-07-05 22:47 . 2008-05-15 15:00 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-07-05 18:15 . 2009-06-28 18:12 314712 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\threatwork.exe
2009-07-05 18:15 . 2009-06-28 18:12 169312 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavamessage.dll
2009-07-05 18:15 . 2009-06-28 18:12 348496 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavalicense.dll
2009-07-05 18:15 . 2009-06-28 18:12 298336 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\UpdateManager.dll
2009-07-05 18:15 . 2009-06-28 18:12 84832 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\ShellExt.dll
2009-07-05 18:14 . 2009-06-28 18:12 246128 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\RPAPI.dll
2009-07-05 18:14 . 2009-06-28 18:12 40288 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\PrivacyClean.dll
2009-07-05 18:14 . 2009-06-28 18:12 85352 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Drivers\32\AAWDriverTool.exe
2009-07-05 18:14 . 2009-06-28 18:12 664424 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\CEAPI.dll
2009-07-05 18:14 . 2009-06-28 18:12 563064 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareCommand.exe
2009-07-05 18:13 . 2009-06-28 18:12 566632 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareAdmin.exe
2009-07-05 18:13 . 2009-06-28 18:12 629072 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWWSC.exe
2009-07-05 18:13 . 2009-06-28 18:12 520024 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWTray.exe
2009-07-05 18:13 . 2009-06-28 18:12 1029456 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWService.exe
2009-06-28 18:12 . 2009-06-28 18:12 15688 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lsdelete.exe
2009-06-28 18:12 . 2009-03-10 20:48 15688 ----a-w- c:\windows\system32\lsdelete.exe
2009-06-01 16:49 . 2009-06-01 16:49 -------- d-----w- c:\program files\Common Files\xing shared
2009-06-01 16:49 . 2009-06-01 16:49 -------- d-----w- c:\program files\Common Files\Real
2009-06-01 16:49 . 2009-06-01 16:49 -------- d-----w- c:\program files\Real
2009-06-01 16:49 . 2008-05-15 20:09 499712 ----a-w- c:\windows\system32\msvcp71.dll
2009-05-28 01:39 . 2009-05-28 01:39 -------- d-----w- c:\program files\Microsoft Calculator Plus
2009-05-28 01:38 . 2009-05-28 01:38 486912 ----a-w- c:\windows\CalcPlus.msi
2009-05-19 00:07 . 2009-05-19 00:07 -------- d-----w- c:\documents and settings\All Users\Application Data\TVU Networks
2009-05-10 18:37 . 2009-05-10 18:37 64160 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Drivers\32\lbd.sys
2009-05-10 18:37 . 2009-05-10 18:11 64160 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-05-07 15:32 . 2004-08-10 12:00 345600 ----a-w- c:\windows\system32\localspl.dll
2009-05-04 22:07 . 2009-05-19 00:04 2298680 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\jzd2h3c2.default\extensions\firefox@tvunetwor ks.com\plugins\npTVUAx.dll
2009-04-29 04:56 . 2004-08-10 12:00 827392 ----a-w- c:\windows\system32\wininet.dll
2009-04-29 04:55 . 2004-08-10 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-04-20 01:45 . 2009-04-20 01:46 410984 ----a-w- c:\windows\system32\deploytk.dll
2009-04-20 01:44 . 2009-04-20 01:44 152576 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\jre1.6.0_13\lzma.dll
2009-04-17 12:26 . 2004-08-10 12:00 1847168 ----a-w- c:\windows\system32\win32k.sys
2009-04-15 14:51 . 2004-08-10 12:00 585216 ----a-w- c:\windows\system32\rpcrt4.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DAEMON Tools Lite"="c:\program files\DAEMON Tools Lite\daemon.exe" [2008-08-08 490952]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-08-05 64512]
"SynTPStart"="c:\program files\Synaptics\SynTP\SynTPStart.exe" [2007-09-15 102400]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-04 866584]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-04-20 148888]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-01-05 413696]
"Ad-Watch"="c:\program files\Lavasoft\Ad-Aware\AAWTray.exe" [2009-07-05 520024]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-06-01 198160]
"avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2009-02-05 81000]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\soundman.exe [2007-04-16 577536]
"WTClient"="WTClient.exe" - c:\windows\system32\WTClient.exe [2007-04-11 40960]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2009-1-19 113664]
hp psc 1000 series.lnk - c:\program files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe [2003-4-9 147456]
hpoddt01.exe.lnk - c:\program files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe [2003-4-9 28672]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavaso ft Ad-Aware Service]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDef end]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\Auth orizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Azureus\\Azureus.exe"=
"c:\\Program Files\\Trillian\\trillian.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [5/10/2009 11:11 AM 64160]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [7/8/2009 9:03 AM 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [7/8/2009 9:03 AM 20560]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [1/18/2009 2:34 PM 1029456]
R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 7:19 PM 13592]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [8/22/2005 2:06 PM 231424]
R3 PTSimBus;PenTablet Bus Enumerator;c:\windows\system32\drivers\PTSimBus.sys [6/7/2007 10:16 AM 18944]
S2 gupdate1c99867ee0feaa6;Google Update Service (gupdate1c99867ee0feaa6);c:\program files\Google\Update\GoogleUpdate.exe [2/26/2009 4:14 PM 133104]
S3 PTSimHid;PenTablet Simulated HID MiniDriver;c:\windows\system32\drivers\PTSimHid.sys [4/23/2007 8:28 AM 10752]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08
.
Contents of the 'Scheduled Tasks' folder

2009-07-06 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-01-18 18:13]

2009-07-06 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 20:34]

2008-12-20 c:\windows\Tasks\FRU Task 2003-04-10 00:56ewlett-Packard2003-04-10 00:56p psc 1200 series272A572217594EBCF1CEE215E352B92AD073FDE4224283608.job
- c:\program files\Hewlett-Packard\Digital Imaging\Bin\hpqfrucl.exe [2003-04-10 00:56]

2009-07-09 c:\windows\Tasks\FRU Task $ContextID$.job
- c:\program files\Hewlett-Packard\Digital Imaging\Bin\hpqfrucl.exe [2003-04-10 00:56]

2009-07-10 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-26 23:13]

2009-07-10 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-26 23:13]

2009-07-10 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-04 02:20]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-DW6 - c:\program files\The Weather Channel FW\Desktop\DesktopWeather.exe

.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\jzd2h3c2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - plugin: c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\jzd2h3c2.default\extensions\firefox@tvunetwor ks.com\plugins\npTVUAx.dll
FF - plugin: c:\program files\Google\Update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-10 10:30
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(704)
c:\windows\system32\Ati2evxx.dll

- - - - - - - > 'explorer.exe'(6716)
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\ati2evxx.exe
c:\windows\system32\ati2evxx.exe
c:\program files\Alwil Software\Avast4\aswUpdSv.exe
c:\program files\Alwil Software\Avast4\ashServ.exe
c:\windows\system32\brss01a.exe
c:\windows\ehome\ehrecvr.exe
c:\windows\ehome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\windows\system32\drivers\WTSrv.exe
c:\windows\ehome\mcrdsvc.exe
c:\program files\Alwil Software\Avast4\ashMaiSv.exe
c:\program files\Alwil Software\Avast4\ashWebSv.exe
c:\windows\system32\wbem\unsecapp.exe
c:\windows\system32\dllhost.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Synaptics\SynTP\SynTPEnh.exe
c:\windows\system32\WISPTIS.EXE
c:\windows\system32\msiexec.exe
c:\program files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
c:\program files\Hewlett-Packard\Digital Imaging\bin\hposts08.exe
.
**************************************************************************
.
Completion time: 2009-07-10 10:34 - machine was rebooted
ComboFix-quarantined-files.txt 2009-07-10 17:34

Pre-Run: 17,701,597,184 bytes free
Post-Run: 45,006,655,488 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect

222 --- E O F --- 2009-07-09 22:44

**broni** · 10th July 2009

Uninstall Combofix:

Go Start > Run
Type in:
combofix /u
Note the space between the "combofix" and the "/u"
Restart computer.

Print these instructions out.

NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***

STEP 1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

STEP 3. Download HijackThis:
http://www.trendsecure.com/portal/en...kthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackThis log.
Do NOT attempt to "fix" anything!

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!