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I'm writing to request help in tracking down what appears to be a virus/malware problem. Thanks in advance for your time helping out.
Origin: I was running the Comcast-supplied Mcaffee security suite without a problem. I disabled it temporarily to do a software installation. Forgot to turn it back on (ouch). Within a couple weeks the problem appeared.
Symptoms: Unable to access Windows Update or download from antivirus websites including the Comcast Mcaffee security suite. Cannot download other web browsers (Firefox, Chrome). Cannot even log into AOL (web version). Able to browser other websites without a problem.
Actions taken so far without positive result: Ran Mcaffee Stinger - nothing found/fixed; ran Lavsoft Adaware - found/removed the usual stuff but did not find anything substantial, did not fix the problem; ran Malwarebytes' Anti-Malware, did not find or fix anything; was able to download and run Windows Live OneCare it found/removed Win32/BrodcastDSSAGENT and Trojan: JA/Noclose.Q but did not fix the problem, ran it again and it found nothing.
Output of the DDS.txt file below. I'm supposed to zip/attach the attach.txt file but don't see a place to attach it. Will post this and try again. thanks.
DDS (Ver_09-05-14.01) - NTFSx86
Run by Owner at 12:04:17.31 on Wed 06/10/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.631 [GMT -5:00]
I'm supposed to zip/attach the attach.txt file but don't see a place to attach it
Copy/paste the contents here.
Quote:
Include the contents of both logs in your new topic. The scan will instruct you to post Attach.txt as an attachment. No need for that though ..... just post it's contents as you would any other log.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-05-14.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 6/23/2007 2:40:02 PM
System Uptime: 6/10/2009 5:57:07 AM (7 hours ago)
Adobe Acrobat 5.0
Adobe Acrobat 7.0 Professional
Adobe Acrobat 7.1.0 Professional
Adobe Creative Suite
Adobe Flash Player 10 ActiveX
Adobe Shockwave Player
Adobe SVG Viewer 3.0
AiO_Scan_CDA
AiOSoftwareNPI
Air Attack
Animate Your World
AnswerWorks 4.0 Runtime - English
AOL Uninstaller (Choose which Products to Remove)
Apple Mobile Device Support
Apple Software Update
Army Men - Sarge's Heroes
Army Men World War(TM)
Athlon 64 Processor Driver
Avery DesignPro
Battle.net
Big Biz Tycoon
BIONICLE Heroes
Black and White
Bonjour
BufferChm
C6100
c6100_Help
Call of Duty(R) 2
Call of Duty(R) 4 - Modern Warfare(TM)
Command & Conquer 3
Command & Conquer 3 Tiberium Wars™ Demo
Command & Conquer The First Decade
Compatibility Pack for the 2007 Office system
Cosmo Virtual Makeover 2 Deluxe
Critical Update for Windows Media Player 11 (KB959772)
D-Link AirPlus Xtreme G Adapter
Data Lifeguard Tools
Destinations
DeviceManagementQFolder
Diablo II
Disney Pirates of the Caribbean Online
DocProc
DocProcQFolder
DocumentViewer
DocumentViewerQFolder
DropTeam Demo
EAX Unified
Enter The Matrix
eSupportQFolder
Fax_CDA
FileZilla Client 3.0.2.1
Game Maker 7.0
Guild Wars
Harry Potter
Harry Potter - Quidditch World Cup
Harry Potter II
Heretic II
Hollywood FX 5.5 Additional Effects
Hollywood FX Pack 26 - Extra FX
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
HP Document Viewer 7.0
HP Driver Diagnostics
HP Imaging Device Functions 7.0
HP Photosmart, Officejet and Deskjet 7.0.A
HP Solution Center 7.0
HP Update
HPPhotoSmartExpress
HPProductAssistant
InstantShareDevicesMFC
iTunes
J2SE Runtime Environment 5.0 Update 12
Java(TM) 6 Update 13
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Lara Croft Tomb Raider: The Angel Of Darkness
LEGO Chess
Logger Pro 3.4.6
LOTR The Return of the King tm
LucasArts' Jedi Knight
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Web Publishing Wizard 1.52
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
Myst Uru - Complete Chronicles
Myst V End Of Ages
Nancy Drew: Secrets Can Kill
Nero Suite
NewCopy_CDA
NVIDIA Drivers
OCR Software by I.R.I.S 7.0
PanoStandAlone
PCFriendly
Pinnacle Hollywood FX
Pinnacle Hollywood FX for Studio
Pixie registration fix
Portal
PowerDVD
PrintMaster® Platinum 8.0
proDAD Heroglyph 1.0
ProductContextNPI
Quake II
QuickTime
Readme
Realtek AC'97 Audio
Rhapsody Player Engine
RollerCoaster Tycoon
Safecracker
Scan
ScannerCopy
Seagate Manager Installer
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Serif DrawPlus 3.0
Smart Guardian
SmartSound Quicktracks Plugin
SnagIt 7
SolutionCenter
Spider-man
Spider-Man (tm) Movie
SpongeBob SquarePants - Battle for Bikini Bottom
Star Wars Battlefront II
Status
Steam
Strong Bad - Strong Bad Episode 1 - Homestar Ruiner
Strong Bad - Strong Bad Episode 2 - Strong Badia the Free
Strong Bad - Strong Bad Episode 3 - Baddest of the Bands
Strong Bad - Strong Bad Episode 4 - Dangeresque 3
Strong Bad - Strong Bad Episode 5 - 8-Bit Is Enough
Studio 9
Studio 9 Content CD/DVD
Studio 9.4 Patch
StuffIt Expander 2009
The Sims Makin' Magic
Tomb Raider III
Toolbox
TrayApp
Treasure Planet: Battle at Procyon
TurboTax Deluxe 2007
Unload
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB914882)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB923845)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VIA Rhine-Family Fast Ethernet Adapter
Viewpoint Media Player
Warcraft III
WD Diagnostics
WebFldrs XP
WebReg
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Winflash
Yahoo! Messenger
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
Please, never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
Make sure, you re-enable your security programs, when you're done with Combofix.
ComboFix 09-06-09.06 - Owner 06/10/2009 15:13.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.618 [GMT -5:00]
Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
[HKEY_USERS\S-1-5-21-1060284298-602609370-1801674531-1003\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:60,33,15,e6,66,51,f0,cd,fa,13,4d,8c,ce,4c,db,db,8a,7a,d9,99,9a,ef, 25,
23,eb,97,08,f5,47,1a,8c,f5,52,10,17,dd,8c,8e,5f,df,25,e7,bb,3d,65,66,74,bd, \
"??"=hex:5d,2e,bc,00,9b,07,bc,9c,34,34,87,88,c9,ab,ca,0d
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
285 --- E O F --- 2009-06-10 08:06
DDS (Ver_09-05-14.01) - NTFSx86
Run by Owner at 15:27:43.31 on Wed 06/10/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.605 [GMT -5:00]
============= FINISH: 15:27:49.21 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-05-14.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 6/23/2007 2:40:02 PM
System Uptime: 6/10/2009 3:17:44 PM (0 hours ago)
A: is Removable
C: is FIXED (NTFS) - 149 GiB total, 8.63 GiB free.
D: is FIXED (NTFS) - 186 GiB total, 121.197 GiB free.
E: is FIXED (NTFS) - 75 GiB total, 32.777 GiB free.
F: is FIXED (NTFS) - 932 GiB total, 467.924 GiB free.
G: is CDROM (CDFS)
==== Disabled Device Manager Items =============
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: D-Link AirPlus Xtreme G DWL-G520 Adapter
Device ID: PCI\VEN_168C&DEV_0013&SUBSYS_32031186&REV_01\3&2411E6FE&0&48
Manufacturer: D-Link
Name: D-Link AirPlus Xtreme G DWL-G520 Adapter
PNP Device ID: PCI\VEN_168C&DEV_0013&SUBSYS_32031186&REV_01\3&2411E6FE&0&48
Service: AR5211
==== System Restore Points ===================
RP1: 6/10/2009 3:08:51 PM - System Checkpoint
==== Installed Programs ======================
Adobe Acrobat 5.0
Adobe Acrobat 7.0 Professional
Adobe Acrobat 7.1.0 Professional
Adobe Creative Suite
Adobe Flash Player 10 ActiveX
Adobe Shockwave Player
Adobe SVG Viewer 3.0
AiO_Scan_CDA
AiOSoftwareNPI
Air Attack
Animate Your World
AnswerWorks 4.0 Runtime - English
AOL Uninstaller (Choose which Products to Remove)
Apple Mobile Device Support
Apple Software Update
Army Men - Sarge's Heroes
Army Men World War(TM)
Athlon 64 Processor Driver
Avery DesignPro
Battle.net
Big Biz Tycoon
BIONICLE Heroes
Black and White
Bonjour
BufferChm
C6100
c6100_Help
Call of Duty(R) 2
Call of Duty(R) 4 - Modern Warfare(TM)
Command & Conquer 3
Command & Conquer 3 Tiberium Wars™ Demo
Command & Conquer The First Decade
Compatibility Pack for the 2007 Office system
Cosmo Virtual Makeover 2 Deluxe
Critical Update for Windows Media Player 11 (KB959772)
D-Link AirPlus Xtreme G Adapter
Data Lifeguard Tools
Destinations
DeviceManagementQFolder
Diablo II
Disney Pirates of the Caribbean Online
DocProc
DocProcQFolder
DocumentViewer
DocumentViewerQFolder
DropTeam Demo
EAX Unified
Enter The Matrix
eSupportQFolder
Fax_CDA
FileZilla Client 3.0.2.1
Game Maker 7.0
Guild Wars
Harry Potter
Harry Potter - Quidditch World Cup
Harry Potter II
Heretic II
Hollywood FX 5.5 Additional Effects
Hollywood FX Pack 26 - Extra FX
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
HP Document Viewer 7.0
HP Driver Diagnostics
HP Imaging Device Functions 7.0
HP Photosmart, Officejet and Deskjet 7.0.A
HP Solution Center 7.0
HP Update
HPPhotoSmartExpress
HPProductAssistant
InstantShareDevicesMFC
iTunes
J2SE Runtime Environment 5.0 Update 12
Java(TM) 6 Update 13
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Lara Croft Tomb Raider: The Angel Of Darkness
LEGO Chess
Logger Pro 3.4.6
LOTR The Return of the King tm
LucasArts' Jedi Knight
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Web Publishing Wizard 1.52
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
Myst Uru - Complete Chronicles
Myst V End Of Ages
Nancy Drew: Secrets Can Kill
Nero Suite
NewCopy_CDA
NVIDIA Drivers
OCR Software by I.R.I.S 7.0
PanoStandAlone
PCFriendly
Pinnacle Hollywood FX
Pinnacle Hollywood FX for Studio
Pixie registration fix
Portal
PowerDVD
PrintMaster® Platinum 8.0
proDAD Heroglyph 1.0
ProductContextNPI
Quake II
QuickTime
Readme
Realtek AC'97 Audio
Rhapsody Player Engine
RollerCoaster Tycoon
Safecracker
Scan
ScannerCopy
Seagate Manager Installer
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Serif DrawPlus 3.0
Smart Guardian
SmartSound Quicktracks Plugin
SnagIt 7
SolutionCenter
Spider-man
Spider-Man (tm) Movie
SpongeBob SquarePants - Battle for Bikini Bottom
Star Wars Battlefront II
Status
Steam
Strong Bad - Strong Bad Episode 1 - Homestar Ruiner
Strong Bad - Strong Bad Episode 2 - Strong Badia the Free
Strong Bad - Strong Bad Episode 3 - Baddest of the Bands
Strong Bad - Strong Bad Episode 4 - Dangeresque 3
Strong Bad - Strong Bad Episode 5 - 8-Bit Is Enough
Studio 9
Studio 9 Content CD/DVD
Studio 9.4 Patch
StuffIt Expander 2009
The Sims Makin' Magic
Tomb Raider III
Toolbox
TrayApp
Treasure Planet: Battle at Procyon
TurboTax Deluxe 2007
Unload
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB914882)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB923845)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VIA Rhine-Family Fast Ethernet Adapter
Viewpoint Media Player
Warcraft III
WD Diagnostics
WebFldrs XP
WebReg
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Winflash
Yahoo! Messenger
==== Event Viewer Messages From Past Week ========
6/9/2009 6:03:01 PM, error: MSFWHLPR [4] -
6/8/2009 9:27:02 PM, error: Service Control Manager [7022] - The Windows Firewall/Internet Connection Sharing (ICS) service hung on starting.
6/8/2009 9:25:28 PM, error: Service Control Manager [7000] - The Upload Manager service failed to start due to the following error: The account specified for this service is different from the account specified for other services running in the same process.
6/8/2009 9:08:23 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
6/8/2009 9:08:22 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
6/8/2009 9:07:59 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BIOS Fips mfehidk PCLEPCI Processor
6/8/2009 9:06:58 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/8/2009 8:42:50 PM, error: Service Control Manager [7000] - The McAfee Real-time Scanner service failed to start due to the following error: The system cannot find the path specified.
6/8/2009 8:06:23 PM, error: Service Control Manager [7024] - The McAfee Real-time Scanner service terminated with service-specific error 5046 (0x13B6).
6/8/2009 12:48:47 PM, error: atapi [9] - The device, \Device\Ide\IdePort3, did not respond within the timeout period.
6/5/2009 4:37:31 PM, error: Service Control Manager [7000] - The My Web Search Service service failed to start due to the following error: The system cannot find the path specified.
6/10/2009 3:14:30 PM, error: Service Control Manager [7034] - The McAfee Proxy Service service terminated unexpectedly. It has done this 3 time(s).
6/10/2009 3:13:28 PM, error: Service Control Manager [7031] - The McAfee Proxy Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 3:13:13 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the PEVSystemStart service to connect.
6/10/2009 3:08:39 PM, error: Service Control Manager [7031] - The McAfee Proxy Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
[HKEY_USERS\S-1-5-21-1060284298-602609370-1801674531-1003\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:60,33,15,e6,66,51,f0,cd,fa,13,4d,8c,ce,4c,db,db,8a,7a,d9,99,9a,ef, 25,
23,eb,97,08,f5,47,1a,8c,f5,52,10,17,dd,8c,8e,5f,df,25,e7,bb,3d,65,66,74,bd, \
"??"=hex:5d,2e,bc,00,9b,07,bc,9c,34,34,87,88,c9,ab,ca,0d
DDS (Ver_09-05-14.01) - NTFSx86
Run by Owner at 16:26:07.73 on Wed 06/10/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.544 [GMT -5:00]
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_09-05-14.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 6/23/2007 2:40:02 PM
System Uptime: 6/10/2009 4:16:16 PM (0 hours ago)
A: is Removable
C: is FIXED (NTFS) - 149 GiB total, 8.502 GiB free.
D: is FIXED (NTFS) - 186 GiB total, 121.197 GiB free.
E: is FIXED (NTFS) - 75 GiB total, 32.777 GiB free.
F: is FIXED (NTFS) - 932 GiB total, 467.924 GiB free.
G: is CDROM (CDFS)
==== Disabled Device Manager Items =============
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: D-Link AirPlus Xtreme G DWL-G520 Adapter
Device ID: PCI\VEN_168C&DEV_0013&SUBSYS_32031186&REV_01\3&2411E6FE&0&48
Manufacturer: D-Link
Name: D-Link AirPlus Xtreme G DWL-G520 Adapter
PNP Device ID: PCI\VEN_168C&DEV_0013&SUBSYS_32031186&REV_01\3&2411E6FE&0&48
Service: AR5211
==== System Restore Points ===================
RP1: 6/10/2009 3:08:51 PM - System Checkpoint
==== Installed Programs ======================
Adobe Acrobat 5.0
Adobe Acrobat 7.0 Professional
Adobe Acrobat 7.1.0 Professional
Adobe Creative Suite
Adobe Flash Player 10 ActiveX
Adobe Shockwave Player
Adobe SVG Viewer 3.0
AiO_Scan_CDA
AiOSoftwareNPI
Air Attack
Animate Your World
AnswerWorks 4.0 Runtime - English
AOL Uninstaller (Choose which Products to Remove)
Apple Mobile Device Support
Apple Software Update
Army Men - Sarge's Heroes
Army Men World War(TM)
Athlon 64 Processor Driver
Avery DesignPro
Battle.net
Big Biz Tycoon
BIONICLE Heroes
Black and White
Bonjour
BufferChm
C6100
c6100_Help
Call of Duty(R) 2
Call of Duty(R) 4 - Modern Warfare(TM)
Command & Conquer 3
Command & Conquer 3 Tiberium Wars™ Demo
Command & Conquer The First Decade
Compatibility Pack for the 2007 Office system
Cosmo Virtual Makeover 2 Deluxe
Critical Update for Windows Media Player 11 (KB959772)
D-Link AirPlus Xtreme G Adapter
Data Lifeguard Tools
Destinations
DeviceManagementQFolder
Diablo II
Disney Pirates of the Caribbean Online
DocProc
DocProcQFolder
DocumentViewer
DocumentViewerQFolder
DropTeam Demo
EAX Unified
Enter The Matrix
eSupportQFolder
Fax_CDA
FileZilla Client 3.0.2.1
Game Maker 7.0
Guild Wars
Harry Potter
Harry Potter - Quidditch World Cup
Harry Potter II
Heretic II
Hollywood FX 5.5 Additional Effects
Hollywood FX Pack 26 - Extra FX
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
HP Document Viewer 7.0
HP Driver Diagnostics
HP Imaging Device Functions 7.0
HP Photosmart, Officejet and Deskjet 7.0.A
HP Solution Center 7.0
HP Update
HPPhotoSmartExpress
HPProductAssistant
InstantShareDevicesMFC
iTunes
J2SE Runtime Environment 5.0 Update 12
Java(TM) 6 Update 13
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Lara Croft Tomb Raider: The Angel Of Darkness
LEGO Chess
Logger Pro 3.4.6
LOTR The Return of the King tm
LucasArts' Jedi Knight
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Web Publishing Wizard 1.52
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
Myst Uru - Complete Chronicles
Myst V End Of Ages
Nancy Drew: Secrets Can Kill
Nero Suite
NewCopy_CDA
NVIDIA Drivers
OCR Software by I.R.I.S 7.0
PanoStandAlone
PCFriendly
Pinnacle Hollywood FX
Pinnacle Hollywood FX for Studio
Pixie registration fix
Portal
PowerDVD
PrintMaster® Platinum 8.0
proDAD Heroglyph 1.0
ProductContextNPI
Quake II
QuickTime
Readme
Realtek AC'97 Audio
Rhapsody Player Engine
RollerCoaster Tycoon
Safecracker
Scan
ScannerCopy
Seagate Manager Installer
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Serif DrawPlus 3.0
Smart Guardian
SmartSound Quicktracks Plugin
SnagIt 7
SolutionCenter
Spider-man
Spider-Man (tm) Movie
SpongeBob SquarePants - Battle for Bikini Bottom
Star Wars Battlefront II
Status
Steam
Strong Bad - Strong Bad Episode 1 - Homestar Ruiner
Strong Bad - Strong Bad Episode 2 - Strong Badia the Free
Strong Bad - Strong Bad Episode 3 - Baddest of the Bands
Strong Bad - Strong Bad Episode 4 - Dangeresque 3
Strong Bad - Strong Bad Episode 5 - 8-Bit Is Enough
Studio 9
Studio 9 Content CD/DVD
Studio 9.4 Patch
StuffIt Expander 2009
The Sims Makin' Magic
Tomb Raider III
Toolbox
TrayApp
Treasure Planet: Battle at Procyon
TurboTax Deluxe 2007
Unload
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB914882)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB923845)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VIA Rhine-Family Fast Ethernet Adapter
Viewpoint Media Player
Warcraft III
WD Diagnostics
WebFldrs XP
WebReg
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Winflash
Yahoo! Messenger
==== Event Viewer Messages From Past Week ========
6/9/2009 6:03:01 PM, error: MSFWHLPR [4] -
6/8/2009 9:27:02 PM, error: Service Control Manager [7022] - The Windows Firewall/Internet Connection Sharing (ICS) service hung on starting.
6/8/2009 9:25:28 PM, error: Service Control Manager [7000] - The Upload Manager service failed to start due to the following error: The account specified for this service is different from the account specified for other services running in the same process.
6/8/2009 9:08:23 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
6/8/2009 9:08:22 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
6/8/2009 9:07:59 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BIOS Fips mfehidk PCLEPCI Processor
6/8/2009 9:06:58 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/8/2009 8:42:50 PM, error: Service Control Manager [7000] - The McAfee Real-time Scanner service failed to start due to the following error: The system cannot find the path specified.
6/8/2009 8:06:23 PM, error: Service Control Manager [7024] - The McAfee Real-time Scanner service terminated with service-specific error 5046 (0x13B6).
6/8/2009 12:48:47 PM, error: atapi [9] - The device, \Device\Ide\IdePort3, did not respond within the timeout period.
6/7/2009 2:01:32 PM, error: Service Control Manager [7000] - The My Web Search Service service failed to start due to the following error: The system cannot find the path specified.
6/10/2009 4:17:12 PM, error: Service Control Manager [7000] - The McAfee Services service failed to start due to the following error: The pipe state is invalid.
6/10/2009 4:13:01 PM, error: Service Control Manager [7034] - The McAfee Services service terminated unexpectedly. It has done this 3 time(s).
6/10/2009 4:13:01 PM, error: Service Control Manager [7034] - The McAfee Real-time Scanner service terminated unexpectedly. It has done this 3 time(s).
6/10/2009 4:13:01 PM, error: Service Control Manager [7034] - The McAfee Network Agent service terminated unexpectedly. It has done this 3 time(s).
6/10/2009 4:13:01 PM, error: Service Control Manager [7031] - The McAfee Personal Firewall Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Run the configured recovery program.
6/10/2009 4:11:09 PM, error: Service Control Manager [7031] - The McAfee Services service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 4:11:09 PM, error: Service Control Manager [7031] - The McAfee Real-time Scanner service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 4:11:09 PM, error: Service Control Manager [7031] - The McAfee Network Agent service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 4:09:33 PM, error: Service Control Manager [7031] - The McAfee Services service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 4:09:33 PM, error: Service Control Manager [7031] - The McAfee Real-time Scanner service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 4:09:33 PM, error: Service Control Manager [7031] - The McAfee Personal Firewall Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Run the configured recovery program.
6/10/2009 4:09:33 PM, error: Service Control Manager [7031] - The McAfee Network Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 3:14:30 PM, error: Service Control Manager [7034] - The McAfee Proxy Service service terminated unexpectedly. It has done this 3 time(s).
6/10/2009 3:13:28 PM, error: Service Control Manager [7031] - The McAfee Proxy Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/10/2009 3:13:13 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the PEVSystemStart service to connect.
6/10/2009 3:08:39 PM, error: Service Control Manager [7031] - The McAfee Proxy Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.
If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus, or Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.
IMPORTANT!Make sure, you use only ONE antivirus, and ONE firewall.
Very well
As for the cause of your problems, surely an infection.
We cleaned the worst part, but we're not done yet (I'll tell you when your computer is super clean )
We have to make sure, everything is gone, so you'll have to run few more scans.
First, make sure, your Avira is updated, and run full scan. I don't need any log from it.
Then....
Print these instructions out.
NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe
***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.
PHYSICALLY DISCONNECT FROM THE INTERNET
Restart computer in Safe Mode. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked): - Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again. - Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program. Post SUPERAntiSpyware log.
RECONNECT TO THE INTERNET
RESTART COMPUTER!
STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop. (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt