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Last night while my husband was working on the computer, I noticed a message pop up saying that a trojan had been detected, but it disappeared before I could read it all. It happened again briefly but again I couldn't read it. I did a scan using Norton Anti virus but all that came up was a low risk tracking cookie, which comes up all the time and I fixed it anyway.
Today I decided to look further into it and looked at the security history in Norton. It showed that last night a trojan horse had been detected but not removed. It also showed that it came up a few times. I have removed one using norton and I am trying to do the same with the other warnings. They seem to be the same and it says it is Trojan.zlob which I was given more information at the following link: http://securityresponse.symantec.com...917-99&tabid=2
Norton states that this is a high risk virus, can anyone help me to make sure I do remove all of it and that I am not at risk.
Thanks
Sue
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log.txt:
Logfile of random's system information tool 1.04 (written by random/random)
Run by Owner at 2008-10-02 16:44:50
Microsoft Windows XP Home Edition Service Pack 2
System drive C: has 32 GB (55%) free of 59 GB
Total RAM: 511 MB (11% free)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:45:17 PM, on 2/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\At1.job
C:\WINDOWS\tasks\Norton AntiVirus - Run Full System Scan - Owner.job
======Registry dump======
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]
info.txt:
info.txt logfile of random's system information tool 1.04 2008-10-02 16:45:24
======Uninstall list======
-->MsiExec.exe /I{8A42F680-2DD6-11D4-9A8C-0040F6982C20}
-->MsiExec.exe /I{A2529672-574A-4A99-86A5-C1770A0E31FE}
-->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
24 Games for Windows 95-->C:\WINDOWS\uninst.exe -f"C:\Program Files\Expert Software\24 Games for Windows 95\DeIsL1.isu"
ABBYY FineReader 6.0 Sprint-->MsiExec.exe /I{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)-->MsiExec.exe /X{6846389C-BAC0-4374-808E-B120F86AF5D7}
Adobe Bridge 1.0-->MsiExec.exe /I{B74D4E10-6884-0000-0000-000000000103}
Adobe Color Common Settings-->C:\Program Files\Common Files\Adobe\Installers\6c8e2cb4fd241c55406016127a6ab2e\Setup.exe
Adobe Color Common Settings-->MsiExec.exe /I{6D4AC5A4-4CF9-4F90-8111-B9B53CE257BF}
Adobe Common File Installer-->MsiExec.exe /I{8EDBA74D-0686-4C99-BFDD-F894678E5B39}
Adobe ExtendScript Toolkit 2-->C:\Program Files\Common Files\Adobe\Installers\3e054d2218e7aa282c2369d939e58ff\Setup.exe
Adobe ExtendScript Toolkit 2-->MsiExec.exe /I{77D2A9D3-5800-43E3-B274-87841BC87DB2}
Adobe Flash Player ActiveX-->C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Help Center 1.0-->MsiExec.exe /I{E9787678-1033-0000-8E67-000000000001}
Adobe InDesign CS-->RunDll32 "C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701\Intel32\ctor.dll",LaunchSetup "C:\Program Files\InstallShield Installation Information\{416DFEDD-9F1B-4EFC-AF70-FCA891AE0251}\zidxp.exe"
Adobe Photoshop Album 2.0 Starter Edition-->MsiExec.exe /I{11B569C2-4BF6-4ED0-9D17-A4273943CB24}
Adobe Photoshop CS-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,Launch Setup "C:\Program Files\InstallShield Installation Information\{EFB21DE7-8C19-4A88-BB28-A766E16493BC}\setup.exe" -l0x9
Adobe Photoshop CS2-->msiexec /I {236BB7C4-4419-42FD-0409-1E257A25E34D}
Adobe Reader 8.1.2-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81200000003}
Adobe Setup-->MsiExec.exe /I{64C1FA9A-FA94-4B6E-B3E4-8573738E4AD1}
Adobe Setup-->MsiExec.exe /I{8AE03988-8C8C-40EE-BDC7-76781BEF1B1D}
Adobe Shockwave Player-->C:\WINDOWS\system32\Adobe\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Adobe\SHOCKW~1\Install.log
Adobe Stock Photos 1.0-->MsiExec.exe /I{786C5747-1033-0000-B58E-000000000001}
Adobe SVG Viewer 3.0-->C:\Program Files\Common Files\Adobe\SVG Viewer 3.0\Uninstall\Winstall.exe -u -fC:\Program Files\Common Files\Adobe\SVG Viewer 3.0\Uninstall\Install.log
Agere Systems PCI Soft Modem-->agrsmdel
AppCore-->MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
Apple Software Update-->MsiExec.exe /I{55FA89BD-21D3-42F7-9249-C94C0094A83C}
AV-->MsiExec.exe /I{F4DB525F-A986-4249-B98B-42A8066251CA}
BigPond Broadband ADSL FAQ-->MsiExec.exe /I{86EAA5D0-3445-4945-993A-98F128C9299E}
Camera RAW Plug-In for EPSON Creativity Suite-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,Launch Setup "C:\Program Files\InstallShield Installation Information\{93EA9C3E-BDFD-4309-A605-9B5BBC0CCEFD}\SETUP.EXE" -l0x9 UNINST
ccCommon-->MsiExec.exe /I{3CCAD2EF-CFF2-4637-82AA-AABF370282D3}
CCleaner (remove only)-->"C:\Program Files\CCleaner\uninst.exe"
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Debugging Tools for Windows (x86)-->MsiExec.exe /I{1CD0C3C5-809D-4CFC-904A-1B67C6243637}
Enable S3 for USB Device-->C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Gigabyte\Enable S3 for USB Device\Uninst.isu"
EndNote X.0.2 Volume License Edition-->MsiExec.exe /I{FE4BD9BD-4A26-4F39-B12C-19336204B102}
EPSON Attach To Email-->C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{20C45B32-5AB6-46A4-94EF-58950CAF05E5} /l1033 ADDREMOVEDLG
EPSON Copy Utility 3-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,Launch Setup "C:\Program Files\InstallShield Installation Information\{67EDD823-135A-4D59-87BD-950616D6E857}\SETUP.EXE" -l0x9 -UnInstall
EPSON Easy Photo Print-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,Launch Setup "C:\Program Files\InstallShield Installation Information\{3D78F2A2-C893-4ABD-B5FE-AD7011837755}\SETUP.EXE" -l0x9 UNINST
EPSON File Manager-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,Launch Setup "C:\Program Files\InstallShield Installation Information\{2EB81825-E9EE-44F4-8F51-1240C3898DC6}\Setup.exe" -l0x9 UNINST
EPSON Printer Software-->C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EPUPDATE.EXE /R
EPSON Scan Assistant-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,Launch Setup "C:\Program Files\InstallShield Installation Information\{2A88F1BF-7041-4E42-84B1-6B4ACB83AC64}\Setup.exe" -l0x9 -u
EPSON Scan-->C:\Program Files\epson\escndv\setup\setup.exe /r
EPSON Stylus CX9300F_DX9400F Manual-->C:\Program Files\EPSON\TPMANUAL\ES_CX9300F_DX9400F\ENG\USE_G\DOCUNINS.EXE
EPSON Web-To-Page-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7F14F68C-17FA-4F88-B3FD-7F449C1EBF32}\SETUP.EXE" -l0x9 -anything
e-Record 6-->C:\Informed\EREC2\unwise.exe C:\Informed\EREC2\install.log
ERUNT 1.1j-->"C:\Program Files\ERUNT\unins000.exe"
e-tax 2008-->C:\etax2008\e-tax 2008_uninstall.exe
FileASSASSIN-->C:\Documents and Settings\Owner\Desktop\FileASSASSIN\uninst.exe
FileNet Desktop eForms-->MsiExec.exe /I{42CFD768-94A5-4C0D-A49A-88B536BAC551}
FinePixViewer Ver.4.2-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{24ED4D80-8294-11D5-96CD-0040266301AD}\SETUP.EXE"
FUJIFILM USB Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5490882C-6961-11D5-BAE5-00E0188E010B}\SETUP.EXE"
Google Desktop-->C:\Program Files\Google\Google Desktop Search\GoogleDesktopSetup.exe -uninstall
Google Earth-->MsiExec.exe /I{407B9B5C-DAC5-4F44-A756-B57CAB4E6A8B}
Google Toolbar for Internet Explorer-->regsvr32 /u /s "c:\program files\google\googletoolbar2.dll"
Google Updater-->"C:\Program Files\Google\Google Updater\GoogleUpdater.exe" -uninstall
HijackThis 2.0.2-->"C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Windows Internet Explorer 7 (KB947864)-->"C:\WINDOWS\ie7updates\KB947864-IE7\spuninst\spuninst.exe"
Hotfix for Windows Media Format 11 SDK (KB929399)-->"C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
Hotfix for Windows Media Player 11 (KB939683)-->"C:\WINDOWS\$NtUninstallKB939683$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB914440)-->"C:\WINDOWS\$NtUninstallKB914440$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB915865)-->"C:\WINDOWS\$NtUninstallKB915865$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB926239)-->"C:\WINDOWS\$NtUninstallKB926239$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB929120)-->"C:\WINDOWS\$NtUninstallKB929120$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
HyperStudio 4 Player-->C:\Program Files\HyperStudio 4 Player\Unwise32.exe C:\WINDOWS\HSPLAYER.LOG
iKeyWorks 6.16-->C:\Program Files\A4Tech\Keyboard\Uninst32.exe
ImageMixer VCD2 for FinePix-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{934E9442-D305-4ACF-AD87-A6C11D677CB9}\setup.exe"
Internet Worm Protection-->MsiExec.exe /I{2908F0CB-C1D4-447F-97A2-CFC135C9F8D4}
ISI ResearchSoft - Export Helper-->C:\PROGRA~1\COMMON~1\Risxtd\_UNINST.EXE
iWheelWorks V7.42-->C:\Program Files\A4Tech\Mouse\Uninst32.exe
Java(TM) 6 Update 7-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160070}
LiveUpdate 3.2 (Symantec Corporation)-->"C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation)-->MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Malwarebytes' Anti-Malware-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Microsoft Compression Client Pack 1.0 for Windows XP-->"C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Data Access Components KB870669-->C:\WINDOWS\muninst.exe C:\WINDOWS\INF\KB870669.inf
Microsoft Internationalized Domain Names Mitigation APIs-->"C:\WINDOWS\$NtServicePackUninstallIDNMitigationAPIs$\spuninst\spuninst.ex e"
Microsoft National Language Support Downlevel APIs-->"C:\WINDOWS\$NtServicePackUninstallNLSDownlevelMapping$\spuninst\spuninst. exe"
Microsoft Office 2000 Disc 2-->MsiExec.exe /I{00040409-78E1-11D2-B60F-006097C998E7}
Microsoft Office 2000 Professional-->MsiExec.exe /I{00010409-78E1-11D2-B60F-006097C998E7}
Microsoft Office Word Viewer 2003-->MsiExec.exe /I{90850409-6000-11D3-8CFE-0150048383C9}
Microsoft User-Mode Driver Framework Feature Pack 1.0-->"C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
MicroStaff WINASPI-->C:\MWASPI\uninst.exe
MSXML 4.0 SP2 (KB927978)-->MsiExec.exe /I{37477865-A3F1-4772-AD43-AAFC6BCFF99F}
MSXML 4.0 SP2 (KB936181)-->MsiExec.exe /I{C04E32E0-0416-434D-AFB9-6969D703A9EF}
Nero - Burning Rom-->MsiExec.exe /X{A4D7B764-4140-11D4-88EB-0050DA3579C0}
NetComm 56K Inmodem (IN5920)-->agrsmdel
Norton AntiVirus (Symantec Corporation)-->"C:\Program Files\Common Files\Symantec Shared\SymSetup\{830D8CBD-C668-49e2-A969-C2C2106332E0}_14_2_0_29\{830D8CBD-C668-49e2-A969-C2C2106332E0}.exe" /X
Norton AntiVirus Help-->MsiExec.exe /I{34EEB1F5-E939-40A1-A6BA-957282A4B2C8}
Norton AntiVirus Parent MSI-->MsiExec.exe /I{E5EE9939-259F-4DE2-8023-5C49E16A4F43}
Norton AntiVirus SYMLT MSI-->MsiExec.exe /I{D1FF75E7-DD42-4CFD-B052-20B3FFF4EDB8}
Norton AntiVirus-->MsiExec.exe /X{830D8CBD-C668-49e2-A969-C2C2106332E0}
Norton PC Checkup-->C:\Program Files\Norton PC Checkup\uninstall.exe
Norton Protection Center-->MsiExec.exe /I{9A129ABC-A53A-4209-A21E-D5DEDFB7CCA8}
Norton Security Scan-->MsiExec.exe /I{3A4FFB84-D070-4DA5-AB7B-D41D87FD8D19}
OpenOffice.org 1.0.1-->C:\Program Files\OpenOffice.org1.0.1\program\setup.exe -deinstall
PaperPort-->MsiExec.exe /I{A17EABB6-D0C6-44E5-820C-72DC7F495064}
PowerDVD-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall
QuickTime-->MsiExec.exe /I{F07B861C-72B9-40A4-8B1A-AAED4C06A7E8}
RAW FILE CONVERTER LE-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D680C913-5955-469D-9D88-C1940F7506D6}\SETUP.EXE" -l0x9
Realtek AC'97 Audio-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FB08F381-6533-4108-B7DD-039E11FBC27E}\setup.exe" REMOVE
Samsung Media Studio-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C20CE592-B0F8-4D20-BF31-0151CA6331A6}\Setup.exe" -l0x9
Scholastic's I SPY Junior-->C:\PROGRA~1\SCHOLA~1\ISPYJU~1\UNWISE.EXE C:\PROGRA~1\SCHOLA~1\ISPYJU~1\INSTALL.LOG
Security Update for Windows Internet Explorer 7 (KB938127)-->"C:\WINDOWS\ie7updates\KB938127-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB942615)-->"C:\WINDOWS\ie7updates\KB942615-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB944533)-->"C:\WINDOWS\ie7updates\KB944533-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB950759)-->"C:\WINDOWS\ie7updates\KB950759-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB953838)-->"C:\WINDOWS\ie7updates\KB953838-IE7\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB911564)-->"C:\WINDOWS\$NtUninstallKB911564$\spuninst\spuninst.exe"
Security Update for Windows Media Player 11 (KB936782)-->"C:\WINDOWS\$NtUninstallKB936782_WMP11$\spuninst\spuninst.exe"
Security Update for Windows Media Player 11 (KB954154)-->"C:\WINDOWS\$NtUninstallKB954154_WM11$\spuninst\spuninst.exe"
Security Update for Windows Media Player 6.4 (KB925398)-->"C:\WINDOWS\$NtUninstallKB925398_WMP64$\spuninst\spuninst.exe"
Security Update for Windows Media Player 9 (KB911565)-->"C:\WINDOWS\$NtUninstallKB911565$\spuninst\spuninst.exe"
Security Update for Windows Media Player 9 (KB917734)-->"C:\WINDOWS\$NtUninstallKB917734_WMP9$\spuninst\spuninst.exe"
Security Update for Windows Media Player 9 (KB936782)-->"C:\WINDOWS\$NtUninstallKB936782_WMP9$\spuninst\spuninst.exe"
Security Update for Windows XP (KB883939)-->"C:\WINDOWS\$NtUninstallKB883939$\spuninst\spuninst.exe"
Security Update for Windows XP (KB890046)-->"C:\WINDOWS\$NtUninstallKB890046$\spuninst\spuninst.exe"
Security Update for Windows XP (KB893756)-->"C:\WINDOWS\$NtUninstallKB893756$\spuninst\spuninst.exe"
Security Update for Windows XP (KB896358)-->"C:\WINDOWS\$NtUninstallKB896358$\spuninst\spuninst.exe"
Security Update for Windows XP (KB896422)-->"C:\WINDOWS\$NtUninstallKB896422$\spuninst\spuninst.exe"
Security Update for Windows XP (KB896423)-->"C:\WINDOWS\$NtUninstallKB896423$\spuninst\spuninst.exe"
Security Update for Windows XP (KB896424)-->"C:\WINDOWS\$NtUninstallKB896424$\spuninst\spuninst.exe"
Security Update for Windows XP (KB896428)-->"C:\WINDOWS\$NtUninstallKB896428$\spuninst\spuninst.exe"
Security Update for Windows XP (KB896688)-->"C:\WINDOWS\$NtUninstallKB896688$\spuninst\spuninst.exe"
Security Update for Windows XP (KB899587)-->"C:\WINDOWS\$NtUninstallKB899587$\spuninst\spuninst.exe"
Security Update for Windows XP (KB899588)-->"C:\WINDOWS\$NtUninstallKB899588$\spuninst\spuninst.exe"
Security Update for Windows XP (KB899591)-->"C:\WINDOWS\$NtUninstallKB899591$\spuninst\spuninst.exe"
Security Update for Windows XP (KB900725)-->"C:\WINDOWS\$NtUninstallKB900725$\spuninst\spuninst.exe"
Security Update for Windows XP (KB901017)-->"C:\WINDOWS\$NtUninstallKB901017$\spuninst\spuninst.exe"
Security Update for Windows XP (KB901190)-->"C:\WINDOWS\$NtUninstallKB901190$\spuninst\spuninst.exe"
Security Update for Windows XP (KB901214)-->"C:\WINDOWS\$NtUninstallKB901214$\spuninst\spuninst.exe"
Security Update for Windows XP (KB902400)-->"C:\WINDOWS\$NtUninstallKB902400$\spuninst\spuninst.exe"
Security Update for Windows XP (KB903235)-->"C:\WINDOWS\$NtUninstallKB903235$\spuninst\spuninst.exe"
Security Update for Windows XP (KB904706)-->"C:\WINDOWS\$NtUninstallKB904706$\spuninst\spuninst.exe"
Security Update for Windows XP (KB905414)-->"C:\WINDOWS\$NtUninstallKB905414$\spuninst\spuninst.exe"
Security Update for Windows XP (KB905749)-->"C:\WINDOWS\$NtUninstallKB905749$\spuninst\spuninst.exe"
Security Update for Windows XP (KB905915)-->"C:\WINDOWS\$NtUninstallKB905915$\spuninst\spuninst.exe"
Security Update for Windows XP (KB908519)-->"C:\WINDOWS\$NtUninstallKB908519$\spuninst\spuninst.exe"
Security Update for Windows XP (KB908531)-->"C:\WINDOWS\$NtUninstallKB908531$\spuninst\spuninst.exe"
Security Update for Windows XP (KB911562)-->"C:\WINDOWS\$NtUninstallKB911562$\spuninst\spuninst.exe"
Security Update for Windows XP (KB911567)-->"C:\WINDOWS\$NtUninstallKB911567$\spuninst\spuninst.exe"
Security Update for Windows XP (KB911927)-->"C:\WINDOWS\$NtUninstallKB911927$\spuninst\spuninst.exe"
Security Update for Windows XP (KB912812)-->"C:\WINDOWS\$NtUninstallKB912812$\spuninst\spuninst.exe"
Security Update for Windows XP (KB912919)-->"C:\WINDOWS\$NtUninstallKB912919$\spuninst\spuninst.exe"
Security Update for Windows XP (KB913446)-->"C:\WINDOWS\$NtUninstallKB913446$\spuninst\spuninst.exe"
Security Update for Windows XP (KB913580)-->"C:\WINDOWS\$NtUninstallKB913580$\spuninst\spuninst.exe"
Security Update for Windows XP (KB914388)-->"C:\WINDOWS\$NtUninstallKB914388$\spuninst\spuninst.exe"
Security Update for Windows XP (KB914389)-->"C:\WINDOWS\$NtUninstallKB914389$\spuninst\spuninst.exe"
Security Update for Windows XP (KB916281)-->"C:\WINDOWS\$NtUninstallKB916281$\spuninst\spuninst.exe"
Security Update for Windows XP (KB917159)-->"C:\WINDOWS\$NtUninstallKB917159$\spuninst\spuninst.exe"
Security Update for Windows XP (KB917344)-->"C:\WINDOWS\$NtUninstallKB917344$\spuninst\spuninst.exe"
Security Update for Windows XP (KB917422)-->"C:\WINDOWS\$NtUninstallKB917422$\spuninst\spuninst.exe"
Security Update for Windows XP (KB917953)-->"C:\WINDOWS\$NtUninstallKB917953$\spuninst\spuninst.exe"
Security Update for Windows XP (KB918118)-->"C:\WINDOWS\$NtUninstallKB918118$\spuninst\spuninst.exe"
Security Update for Windows XP (KB918439)-->"C:\WINDOWS\$NtUninstallKB918439$\spuninst\spuninst.exe"
Security Update for Windows XP (KB918899)-->"C:\WINDOWS\$NtUninstallKB918899$\spuninst\spuninst.exe"
Security Update for Windows XP (KB919007)-->"C:\WINDOWS\$NtUninstallKB919007$\spuninst\spuninst.exe"
Security Update for Windows XP (KB920213)-->"C:\WINDOWS\$NtUninstallKB920213$\spuninst\spuninst.exe"
Security Update for Windows XP (KB920214)-->"C:\WINDOWS\$NtUninstallKB920214$\spuninst\spuninst.exe"
Security Update for Windows XP (KB920670)-->"C:\WINDOWS\$NtUninstallKB920670$\spuninst\spuninst.exe"
Security Update for Windows XP (KB920683)-->"C:\WINDOWS\$NtUninstallKB920683$\spuninst\spuninst.exe"
Security Update for Windows XP (KB920685)-->"C:\WINDOWS\$NtUninstallKB920685$\spuninst\spuninst.exe"
Security Update for Windows XP (KB921398)-->"C:\WINDOWS\$NtUninstallKB921398$\spuninst\spuninst.exe"
Security Update for Windows XP (KB921503)-->"C:\WINDOWS\$NtUninstallKB921503$\spuninst\spuninst.exe"
Security Update for Windows XP (KB921883)-->"C:\WINDOWS\$NtUninstallKB921883$\spuninst\spuninst.exe"
Security Update for Windows XP (KB922616)-->"C:\WINDOWS\$NtUninstallKB922616$\spuninst\spuninst.exe"
Security Update for Windows XP (KB922760)-->"C:\WINDOWS\$NtUninstallKB922760$\spuninst\spuninst.exe"
Security Update for Windows XP (KB922819)-->"C:\WINDOWS\$NtUninstallKB922819$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923191)-->"C:\WINDOWS\$NtUninstallKB923191$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923414)-->"C:\WINDOWS\$NtUninstallKB923414$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923689)-->"C:\WINDOWS\$NtUninstallKB923689$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923694)-->"C:\WINDOWS\$NtUninstallKB923694$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923980)-->"C:\WINDOWS\$NtUninstallKB923980$\spuninst\spuninst.exe"
Security Update for Windows XP (KB924191)-->"C:\WINDOWS\$NtUninstallKB924191$\spuninst\spuninst.exe"
Security Update for Windows XP (KB924270)-->"C:\WINDOWS\$NtUninstallKB924270$\spuninst\spuninst.exe"
Security Update for Windows XP (KB924496)-->"C:\WINDOWS\$NtUninstallKB924496$\spuninst\spuninst.exe"
Security Update for Windows XP (KB924667)-->"C:\WINDOWS\$NtUninstallKB924667$\spuninst\spuninst.exe"
Security Update for Windows XP (KB925454)-->"C:\WINDOWS\$NtUninstallKB925454$\spuninst\spuninst.exe"
Security Update for Windows XP (KB925486)-->"C:\WINDOWS\$NtUninstallKB925486$\spuninst\spuninst.exe"
Security Update for Windows XP (KB925902)-->"C:\WINDOWS\$NtUninstallKB925902$\spuninst\spuninst.exe"
Security Update for Windows XP (KB926255)-->"C:\WINDOWS\$NtUninstallKB926255$\spuninst\spuninst.exe"
Security Update for Windows XP (KB926436)-->"C:\WINDOWS\$NtUninstallKB926436$\spuninst\spuninst.exe"
Security Update for Windows XP (KB927779)-->"C:\WINDOWS\$NtUninstallKB927779$\spuninst\spuninst.exe"
Security Update for Windows XP (KB927802)-->"C:\WINDOWS\$NtUninstallKB927802$\spuninst\spuninst.exe"
Security Update for Windows XP (KB928090)-->"C:\WINDOWS\$NtUninstallKB928090$\spuninst\spuninst.exe"
Security Update for Windows XP (KB928255)-->"C:\WINDOWS\$NtUninstallKB928255$\spuninst\spuninst.exe"
Security Update for Windows XP (KB928843)-->"C:\WINDOWS\$NtUninstallKB928843$\spuninst\spuninst.exe"
Security Update for Windows XP (KB929123)-->"C:\WINDOWS\$NtUninstallKB929123$\spuninst\spuninst.exe"
Security Update for Windows XP (KB929969)-->"C:\WINDOWS\$NtUninstallKB929969$\spuninst\spuninst.exe"
Security Update for Windows XP (KB930178)-->"C:\WINDOWS\$NtUninstallKB930178$\spuninst\spuninst.exe"
Security Update for Windows XP (KB931261)-->"C:\WINDOWS\$NtUninstallKB931261$\spuninst\spuninst.exe"
Security Update for Windows XP (KB931768)-->"C:\WINDOWS\$NtUninstallKB931768$\spuninst\spuninst.exe"
Security Update for Windows XP (KB931784)-->"C:\WINDOWS\$NtUninstallKB931784$\spuninst\spuninst.exe"
Security Update for Windows XP (KB932168)-->"C:\WINDOWS\$NtUninstallKB932168$\spuninst\spuninst.exe"
Security Update for Windows XP (KB933566)-->"C:\WINDOWS\$NtUninstallKB933566$\spuninst\spuninst.exe"
Security Update for Windows XP (KB933729)-->"C:\WINDOWS\$NtUninstallKB933729$\spuninst\spuninst.exe"
Security Update for Windows XP (KB935839)-->"C:\WINDOWS\$NtUninstallKB935839$\spuninst\spuninst.exe"
Security Update for Windows XP (KB935840)-->"C:\WINDOWS\$NtUninstallKB935840$\spuninst\spuninst.exe"
Security Update for Windows XP (KB936021)-->"C:\WINDOWS\$NtUninstallKB936021$\spuninst\spuninst.exe"
Security Update for Windows XP (KB937143)-->"C:\WINDOWS\$NtUninstallKB937143$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938127)-->"C:\WINDOWS\$NtUninstallKB938127$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464)-->"C:\WINDOWS\$NtUninstallKB938464$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938829)-->"C:\WINDOWS\$NtUninstallKB938829$\spuninst\spuninst.exe"
Security Update for Windows XP (KB939653)-->"C:\WINDOWS\$NtUninstallKB939653$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941202)-->"C:\WINDOWS\$NtUninstallKB941202$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941568)-->"C:\WINDOWS\$NtUninstallKB941568$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941569)-->"C:\WINDOWS\$NtUninstallKB941569$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941644)-->"C:\WINDOWS\$NtUninstallKB941644$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941693)-->"C:\WINDOWS\$NtUninstallKB941693$\spuninst\spuninst.exe"
Security Update for Windows XP (KB942615)-->"C:\WINDOWS\$NtUninstallKB942615$\spuninst\spuninst.exe"
Security Update for Windows XP (KB943055)-->"C:\WINDOWS\$NtUninstallKB943055$\spuninst\spuninst.exe"
Security Update for Windows XP (KB943460)-->"C:\WINDOWS\$NtUninstallKB943460$\spuninst\spuninst.exe"
Security Update for Windows XP (KB943485)-->"C:\WINDOWS\$NtUninstallKB943485$\spuninst\spuninst.exe"
Security Update for Windows XP (KB944653)-->"C:\WINDOWS\$NtUninstallKB944653$\spuninst\spuninst.exe"
Security Update for Windows XP (KB945553)-->"C:\WINDOWS\$NtUninstallKB945553$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946026)-->"C:\WINDOWS\$NtUninstallKB946026$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe"
Security Update for Windows XP (KB948590)-->"C:\WINDOWS\$NtUninstallKB948590$\spuninst\spuninst.exe"
Security Update for Windows XP (KB948881)-->"C:\WINDOWS\$NtUninstallKB948881$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950749)-->"C:\WINDOWS\$NtUninstallKB950749$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950760)-->"C:\WINDOWS\$NtUninstallKB950760$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376)-->"C:\WINDOWS\$NtUninstallKB951376$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951698)-->"C:\WINDOWS\$NtUninstallKB951698$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe"
Security Update for Windows XP (KB953839)-->"C:\WINDOWS\$NtUninstallKB953839$\spuninst\spuninst.exe"
Sesame Street Baby and Me-->C:\Program Files\The Learning Company\Sesame Street\BabyMe\uninstal.exe
Skype™ 3.8-->MsiExec.exe /X{5C82DAE5-6EB0-4374-9254-BE3319BA4E82}
SPBBC 32bit-->MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
Spelling Dictionaries Support For Adobe Reader 8-->MsiExec.exe /I{AC76BA86-7AD7-5464-3428-800000000003}
Symantec-->MsiExec.exe /I{228F6876-A313-40A3-91C0-C3CBE6997D09}
SymNet-->MsiExec.exe /I{2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}
Telstra BigPond-->C:\program files\Telstra\Signup\tbpt.exe /u
Update for Windows XP (KB894391)-->"C:\WINDOWS\$NtUninstallKB894391$\spuninst\spuninst.exe"
Update for Windows XP (KB896727)-->"C:\WINDOWS\$NtUninstallKB896727$\spuninst\spuninst.exe"
Update for Windows XP (KB898461)-->"C:\WINDOWS\$NtUninstallKB898461$\spuninst\spuninst.exe"
Update for Windows XP (KB900485)-->"C:\WINDOWS\$NtUninstallKB900485$\spuninst\spuninst.exe"
Update for Windows XP (KB904942)-->"C:\WINDOWS\$NtUninstallKB904942$\spuninst\spuninst.exe"
Update for Windows XP (KB910437)-->"C:\WINDOWS\$NtUninstallKB910437$\spuninst\spuninst.exe"
Update for Windows XP (KB911280)-->"C:\WINDOWS\$NtUninstallKB911280$\spuninst\spuninst.exe"
Update for Windows XP (KB916595)-->"C:\WINDOWS\$NtUninstallKB916595$\spuninst\spuninst.exe"
Update for Windows XP (KB920872)-->"C:\WINDOWS\$NtUninstallKB920872$\spuninst\spuninst.exe"
Update for Windows XP (KB922582)-->"C:\WINDOWS\$NtUninstallKB922582$\spuninst\spuninst.exe"
Update for Windows XP (KB927891)-->"C:\WINDOWS\$NtUninstallKB927891$\spuninst\spuninst.exe"
Update for Windows XP (KB929338)-->"C:\WINDOWS\$NtUninstallKB929338$\spuninst\spuninst.exe"
Update for Windows XP (KB930916)-->"C:\WINDOWS\$NtUninstallKB930916$\spuninst\spuninst.exe"
Update for Windows XP (KB931836)-->"C:\WINDOWS\$NtUninstallKB931836$\spuninst\spuninst.exe"
Update for Windows XP (KB932823-v3)-->"C:\WINDOWS\$NtUninstallKB932823-v3$\spuninst\spuninst.exe"
Update for Windows XP (KB933360)-->"C:\WINDOWS\$NtUninstallKB933360$\spuninst\spuninst.exe"
Update for Windows XP (KB936357)-->"C:\WINDOWS\$NtUninstallKB936357$\spuninst\spuninst.exe"
Update for Windows XP (KB938828)-->"C:\WINDOWS\$NtUninstallKB938828$\spuninst\spuninst.exe"
Update for Windows XP (KB942763)-->"C:\WINDOWS\$NtUninstallKB942763$\spuninst\spuninst.exe"
Update for Windows XP (KB942840)-->"C:\WINDOWS\$NtUninstallKB942840$\spuninst\spuninst.exe"
Update for Windows XP (KB951072-v2)-->"C:\WINDOWS\$NtUninstallKB951072-v2$\spuninst\spuninst.exe"
Windows Installer 3.1 (KB893803)-->"C:\WINDOWS\$MSI31Uninstall_KB893803$\spuninst\spuninst.exe"
Windows Installer 3.1 (KB893803)-->"C:\WINDOWS\$MSI31Uninstall_KB893803v2$\spuninst\spuninst.exe"
Windows Internet Explorer 7-->"C:\WINDOWS\ie7\spuninst\spuninst.exe"
Windows Media Format 11 runtime-->"C:\Program Files\Windows Media Player\wmsetsdk.exe" /UninstallAll
Windows Media Format 11 runtime-->"C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"
Windows Media Player 11-->"C:\Program Files\Windows Media Player\Setup_wm.exe" /Uninstall
Windows Media Player 11-->"C:\WINDOWS\$NtUninstallwmp11$\spuninst\spuninst.exe"
Windows XP Hotfix - KB867282-->C:\WINDOWS\$NtUninstallKB867282$\spuninst\spuninst.exe
Windows XP Hotfix - KB873333-->C:\WINDOWS\$NtUninstallKB873333$\spuninst\spuninst.exe
Windows XP Hotfix - KB873339-->C:\WINDOWS\$NtUninstallKB873339$\spuninst\spuninst.exe
Windows XP Hotfix - KB885250-->C:\WINDOWS\$NtUninstallKB885250$\spuninst\spuninst.exe
Windows XP Hotfix - KB885835-->C:\WINDOWS\$NtUninstallKB885835$\spuninst\spuninst.exe
Windows XP Hotfix - KB885836-->C:\WINDOWS\$NtUninstallKB885836$\spuninst\spuninst.exe
Windows XP Hotfix - KB886185-->C:\WINDOWS\$NtUninstallKB886185$\spuninst\spuninst.exe
Windows XP Hotfix - KB887472-->C:\WINDOWS\$NtUninstallKB887472$\spuninst\spuninst.exe
Windows XP Hotfix - KB887742-->C:\WINDOWS\$NtUninstallKB887742$\spuninst\spuninst.exe
Windows XP Hotfix - KB888113-->C:\WINDOWS\$NtUninstallKB888113$\spuninst\spuninst.exe
Windows XP Hotfix - KB888302-->C:\WINDOWS\$NtUninstallKB888302$\spuninst\spuninst.exe
Windows XP Hotfix - KB890047-->C:\WINDOWS\$NtUninstallKB890047$\spuninst\spuninst.exe
Windows XP Hotfix - KB890175-->C:\WINDOWS\$NtUninstallKB890175$\spuninst\spuninst.exe
Windows XP Hotfix - KB890859-->"C:\WINDOWS\$NtUninstallKB890859$\spuninst\spuninst.exe"
Windows XP Hotfix - KB890923-->"C:\WINDOWS\$NtUninstallKB890923$\spuninst\spuninst.exe"
Windows XP Hotfix - KB891781-->C:\WINDOWS\$NtUninstallKB891781$\spuninst\spuninst.exe
Windows XP Hotfix - KB893066-->"C:\WINDOWS\$NtUninstallKB893066$\spuninst\spuninst.exe"
Windows XP Hotfix - KB893086-->"C:\WINDOWS\$NtUninstallKB893086$\spuninst\spuninst.exe"
Windows XP Service Pack 2-->C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe
X-Cleaner Deluxe-->C:\PROGRA~1\X-Cleaner\UNWISE.EXE C:\PROGRA~1\X-Cleaner\INSTALL.LOG
Yahoo! Install Manager-->C:\WINDOWS\system32\regsvr32 /u C:\PROGRA~1\Yahoo!\Common\YINSTH~1.DLL
Yahoo! Toolbar-->C:\PROGRA~1\Yahoo!\Common\unyt.exe
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a HJT log and start a new topic.
Welcome
Print this topic or save to notepad, it will make it easier for you to follow the instructions and complete all of the necessary steps as we will need to close every window that is open later in the fix.
Go to My Computer->Tools->Folder Options->View tab:
[*]Under the Hidden files and folders heading:
[*]Select- Show hidden files and folders.
[*]Uncheck- Hide protected operating system files (recommended) option.
[*]Also, make sure there is no checkmark beside Hide file extensions for known file types.
[*] Click OK. (Remember to Hide files and folders once done)
Using Windows Explorer (right-click your "Start" button and select "Explore"), please navigate to and delete the following files/folders in bold
C:\WINDOWS\tasks\At1.job
c:\windows\system32\mksc.exe
c:\Documents and Settings\Owner\Local Settings\Temp<--delete all inside this folder
NEXT**
Go to Start > Control Panel > Internet Options
In the General tab, Temporary Internet Files, click:Delete Files When prompted, check:Delete all offline content
You can also check: Delete Cookies (You will have to re-enter passwords at websites that require them.)
Click OK
For I.E. 7 - under Browsing History, click delete... Under Temporary Internet Files, click Delete files...
Then, go to Start >Run and enter: cleanmgr
Select the drive to clean: C:\
Check the following boxes and then press OK to remove: Temporary Files
Temporary Internet Files
RecycleBin
Agree to the prompt to perform the action...
* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location.
* You can also access the log by doing the following:
o Click on the Malwarebytes' Anti-Malware icon to launch the program.
o Click on the Logs tab.
o Click on the log at the bottom of those listed to highlight it.
o Click Open.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
You may need several replies to post the requested logs, otherwise they might get cut off.
In your next reply post: Malwarebytes' Anti-Malware log
New HJT log
I couldn't delete DF86C9 in Temp folder, told me it was being used, but nothing was open.
When you ask me to post new HJT log, does this come from RSIT? If so here is the log.txt:
Logfile of random's system information tool 1.04 (written by random/random)
Run by Owner at 2008-10-03 22:36:06
Microsoft Windows XP Home Edition Service Pack 2
System drive C: has 32 GB (55%) free of 59 GB
Total RAM: 511 MB (14% free)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:36:33 PM, on 3/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\MP Scheduled Scan.job
C:\WINDOWS\tasks\Norton AntiVirus - Run Full System Scan - Owner.job
C:\WINDOWS\tasks\Norton Security Scan for Owner.job
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]
I couldn't delete DF86C9 in Temp folder, told me it was being used, but nothing was open.
When this occurs try this technique
Reboot your computer into SafeMode
You can do this by restarting your computer and tapping the F8 key before Windows starts
You are presented with a Windows XP Advanced Options menu
Use your up arrow key to highlight SafeMode then hit enter.
When you ask me to post new HJT log, does this come from RSIT? If so here is the log.txt:
I'm sorry, I forget RSIT doesn't install HJT.
Do this next
Download Trend Micro Hijack This™ and save to desktop.
It is important that you uninstall any previous versions by using Add/Remove programs in your control panel before installing a newer version.
Doubleclick the HJTInstall.exe to start it.
By default it will install HijackThis in the Program Files\Trendmicro folder and create a desktop shortcut.
Accept the license agreement by clicking the "I Accept" button.
Click on the "Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click "Save log" to save the log file and then the log will open in Notepad.
Click on Edit-> Select All then click on "Edit -> Copy" to copy the entire contents of the log.
Reply back with a HJT log and please also give me an update on how the computer is at the moment.
I am having trouble even starting my computer, it gets to the welcome screen and then shuts itself down. I am able to access this website from work, but that doesn't help me work on my computer. If I can get my computer to start I will get back to you. I don't think it is a virus issue though, as my husbands mate was installing something on the computer which caused the virus warning, but it was a crack file that was the issue. That was all sorted but before I could get back to this thread the computer started crashing and I have been unable to get any further details.
I am having trouble even starting my computer, it gets to the welcome screen and then shuts itself down. I am able to access this website from work, but that doesn't help me work on my computer. If I can get my computer to start I will get back to you. I don't think it is a virus issue though, as my husbands mate was installing something on the computer which caused the virus warning, but it was a crack file that was the issue. That was all sorted but before I could get back to this thread the computer started crashing and I have been unable to get any further details.
Looks like I might be taking it to a repairer.
Not sounding good at all, and since we started helping 3 weeks has past since your last reply and a lot can happen in that amount of time.
It's possible a driver or a critical system file has borked out or something closely related.
Quote:
If I can get my computer to start I will get back to you
My husband had taken our computer to a shop to be fixed yesterday. The guy seems to think it is a power supply problem as it starts to boot up and then shuts down completely, and you need to wait between 5 and 20 seconds before it will let you turn it on again. He said he will try to find where the problem is and that he should be able to save everything. What do you think?
ssproxy.exe"
isabled:Bonjour"
