[Resolved]MS Visual C++ Runtime Library Error

wacheboarder · 18th August 2008

Hello,
I've seen this problem in many flavors, but can't seem to fix my problem. I keep getting an error message:

Runtime Error!
Program: ...\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
This application has requested the Runtime to terminate in an unusual way. Please contact application support....

Occasionally I'll get a message indicating that Symantec Auto Protect has been disabled, but upon further review, it's still enabled.

It seems like it began after I added the AntiVirus Engine to Spyware Doctor. I've tried uninstalling/reinstalling Symantec with no luck.

Oddly, the frequency of the error drops after I run Deckard System Scanner.

I greatly appreciate any assistance you can provide!

Here is the HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:09:04 AM, on 8/18/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Drivers\trcboot.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\IBM\Personal Communications\PCS_AGNT.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\IBM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\c4ebreg\c4ebreg.exe
c:\sdwork\issimsvc.exe
C:\notes\ntmulti.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\IBM\tivoli\dcd\client\ISSI\_jvm\jre\bin\java.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AT&T Network Client\NetCfgSv.EXE
C:\Program Files\CDBurnerXP\NMSAccessU.exe
c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
C:\Program Files\IBM\Personal Communications\tpam.exe
C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
C:\Program Files\c4ebreg\isamtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\system32\vmnat.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\WINDOWS\system32\Drivers\ldlcserv.exe
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\IBM\My Help\plugins\com.ibm.myhelp.common_1.3.14\pmonmh.exe
C:\Program Files\DoroPDFWriter\DoroServer.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\IBM\My Help\MyHelp.exe
C:\Program Files\IBM\My Help\jre\bin\myhelpw.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\Program Files\Microsoft Office\Office10\WINWORD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://w3.ibm.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://w3.ibm.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://w3.ibm.com/download/standardsoftware/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;<local>
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Tpam.exe] "C:\Program Files\IBM\Personal Communications\tpam.exe"
O4 - HKLM\..\Run: [ISAMTray] "C:\Program Files\c4ebreg\isamtray.exe"
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [BLOG] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [ACWLIcon] C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
O4 - HKLM\..\Run: [MyHelpService] "C:\Program Files\IBM\My Help\workspace\service\delayStart.exe"
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Thinkvantage Fingerprint Software\launcher.exe" /startup
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [C4EBReg] "C:\Program Files\c4ebreg\c4ebreg.exe" /q
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - HKLM\..\Run: [pmonmh] C:\Program Files\IBM\My Help\workspace\..\plugins\com.ibm.myhelp.common_1.3.14/pmonmh.exe
O4 - HKLM\..\Run: [DoroServer] C:\Program Files\DoroPDFWriter\DoroServer.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Network Client\NetSP.exe" -show
O4 - Global Startup: Shortcut to dss.exe.lnk = C:\Documents and Settings\Administrator\Desktop\Utilities\dss.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\IBM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\IBM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\IBM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O11 - Options group: [JAVA_IBM] Java (IBM)
O14 - IERESET.INF: START_PAGE_URL=http://w3.ibm.com
O15 - Trusted Zone: http://*.ibm.com
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab
O16 - DPF: {9519B2A2-6592-4E41-8290-D0298459270C} (LNWebAssist Class) - http://w3.ibm.com/bluepages/scripts/lnwebassist.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ibm.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ibm.com
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AppnNode - IBM Corporation - C:\WINDOWS\system32\Drivers\appnnode.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\IBM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IBM DCD Standard Client (DCDClient-ISSI) (DCDClient-ISSI) - Unknown owner - C:\Program Files\IBM\tivoli\dcd\client\ISSI\cds\CDSWinSrv.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IBM Standard Asset Manager Service (ISAMSvc) - IBM Corp. - C:\Program Files\c4ebreg\c4ebreg.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Corp. - c:\sdwork\issimsvc.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: IBM Enterprise Extender (ldlcserv) - IBM Corporation - C:\WINDOWS\system32\Drivers\ldlcserv.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\notes\ntmulti.exe
O23 - Service: My Help (MyHelp) - Unknown owner - C:\Program Files\IBM\My Help\plugins\com.ibm.myhelp.installer\service\MyHelpService.exe (file missing)
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\Program Files\AT&T Network Client\NetCfgSv.EXE
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SAVRoam (SavRoam) - symantec - c:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: IBM Trace Facility (TrcBoot) - IBM Corporation - C:\WINDOWS\system32\Drivers\trcboot.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\system32\vmnetdhcp.exe
O23 - Service: VMware Virtual Mount Manager Extended (vmount2) - VMware, Inc. - C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe
O24 - Desktop Component 0: (no name) - http://www.myfoxchicago.com/myfox/ph...ImageLength=50

--
End of file - 14221 bytes

**Geri** · 19th August 2008

Hi wacheboarder
I don't see anything in your log that jumps out at me.

I've asked a Norton tech support person to have a look here.

We'll see what he has to say.

Geri

wacheboarder · 19th August 2008

Thanks, I appreciate your help!

I find it very strange that running Deckard System Scanner slows the rate of the errors down to once or twice a day. Otherwise, the errors pop constantly.

**Geri** · 19th August 2008

Hi
While we're waiting for Michael York from Norton.

OK Mike has shown up, so please do his instructions first to see if the problem will be resolved.

Please do this.

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Then run Deckard System scanner and post the log.

Geri

**Michael York** · 19th August 2008

Hi wacheboarder,

This is Mike from the Norton Authorized Support team.

While I can not analyze your log, I can assist you with the Runtime error you are receiving.

This error points to corruption in the LiveUpdate cache, which stores the updates that are automatically applied to Norton. Since you mention that you tried to remove and reinstall Norton, most likely your installation of Norton is is corrupt.

Which Norton product and version do you have installed?

If you are using Norton Internet Security or Norton 360, they both contain a full firewall and virus, spyware, and other features to keep you protected and therefore adding additional third-party security software can result in slowdowns and other problems such as this one.

First, please remove Spyware doctor from Add/Remove and then reboot your computer. Also, make sure that you do not have any other third-party antivirus or security applications installed, as having more than one antivirus and internet security application will cause conflicts and will leave your system vulnerable to infection.

Next, follow the steps below to properly remove your Norton product and then reinstall, update and perform a Full System Scan to check for infections.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Make sure that your internet connection is working properly, and then reinstall your Norton product. Towards the end of the installation process, the LiveUpdate feature will automatically run and download and install updates to both the program files and definition files.

4. When the installation is complete, open your Norton product and manually run LiveUpdate to check for any more available updates. When this is complete, perform a "Full System Scan" with Norton.

Please let me know which Norton product you are using and also the outcome of the uninstall/reinstall and scan.

Thanks,
Mike

wacheboarder · 20th August 2008

Thanks Mike and Geri. I'll follow your instructions Mike. I'm running Symantec AntiVirus Full Version 10.1.5.5000.

wacheboarder · 20th August 2008

I removed Spyware Doctor and rebooted. The error used to appear as soon as I logged into Windows. After removing SD, I haven't seen the error. I've rebooted a few more times and still no error!

Therefore, I didn't remove Norton. I've did run live update and everything is up to date and appears fine. I'll keep my fingers crossed.

Thanks for the assistance!