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Old 25th November 2004   #1
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Profile:
Join Date: Nov 2004
Posts: 7
Computer Experience:
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mercurystar Reputation Level
Unhappy Please help me with Trusted Zone *63.219.181.7
I can't seem to get rid of this spyware. I have tried to follow the instructions found in the other threads but nothing seems to work. Here is my HijackThis log

Logfile of HijackThis v1.98.2
Scan saved at 10:46:03 PM, on 24/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\System32\pxhping.exe
C:\WINDOWS\System32\mqbckup.exe
C:\antispyware\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.23.0\gnotify.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O15 - Trusted Zone: http://*.63.219.181.7
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {94B6A838-7EA3-4C3C-B768-D260DDD685B6} (GetFQDN.ctlTrace) - http://www.rogershelp.com/help/conte...rk/getfqdn.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFra...o.cab27513.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_3us.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingam...ploader_v5.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
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Old 25th November 2004   #2
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My System

Welcome to WindowsBBS mercurystar

Please follow the recommendations given member paggy here, then post the logs and contents of the reg key in this thread. If you cannot find the Ms4Hd key, reboot to safe mode and try again.

I'm tired tonight and will look them over in the morning.
Last edited by noahdfear; 25th November 2004 at 15:48. Reason: misspelled member name....again
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Old 26th November 2004   #3
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Posts: 7
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Here are the logs:

Explorer dlls

Module information for 'Explorer.EXE'
MODULE BASE SIZE PATH
Explorer.EXE 1000000 1015808 C:\WINDOWS\Explorer.EXE 6.00.2800.1106 (xpsp1.020828-1920) Windows Explorer
ntdll.dll 77f50000 684032 C:\WINDOWS\System32\ntdll.dll 5.1.2600.1106 (xpsp1.020828-1920) NT Layer DLL
kernel32.dll 77e60000 942080 C:\WINDOWS\system32\kernel32.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT BASE API Client DLL
msvcrt.dll 77c10000 339968 C:\WINDOWS\system32\msvcrt.dll 7.0.2600.1106 (xpsp1.020828-1920) Windows NT CRT DLL
ADVAPI32.dll 77dd0000 577536 C:\WINDOWS\system32\ADVAPI32.dll 5.1.2600.1106 (xpsp1.020828-1920) Advanced Windows 32 Base API
RPCRT4.dll 78000000 548864 C:\WINDOWS\system32\RPCRT4.dll 5.1.2600.1106 (xpsp1.020828-1920) Remote Procedure Call Runtime
GDI32.dll 77c70000 262144 C:\WINDOWS\system32\GDI32.dll 5.1.2600.1106 (xpsp1.020828-1920) GDI Client DLL
USER32.dll 77d40000 573440 C:\WINDOWS\system32\USER32.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows XP USER API Client DLL
SHLWAPI.dll 70a70000 409600 C:\WINDOWS\system32\SHLWAPI.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Light-weight Utility Library
SHELL32.dll 773d0000 8351744 C:\WINDOWS\system32\SHELL32.dll 6.00.2800.1106 (xpsp1.020828-1920) Windows Shell Common Dll
ole32.dll 771b0000 1183744 C:\WINDOWS\system32\ole32.dll 5.1.2600.1106 (xpsp1.020828-1920) Microsoft OLE for Windows
OLEAUT32.dll 77120000 569344 C:\WINDOWS\system32\OLEAUT32.dll 3.50.5016.0 Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
BROWSEUI.dll 75f80000 1032192 C:\WINDOWS\System32\BROWSEUI.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Browser UI Library
SHDOCVW.dll 769c0000 1351680 C:\WINDOWS\System32\SHDOCVW.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Doc Object and Control Library
UxTheme.dll 5ad70000 212992 C:\WINDOWS\System32\UxTheme.dll 6.00.2800.1106 (xpsp1.020828-1920) Microsoft UxTheme Library
comctl32.dll 71950000 933888 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\comctl32.dll 6.0 (xpsp1.020828-1920) User Experience Controls Library
comctl32.dll 77340000 569344 C:\WINDOWS\system32\comctl32.dll 5.82 (xpsp1.020828-1920) Common Controls Library
appHelp.dll 75f40000 126976 C:\WINDOWS\system32\appHelp.dll 5.1.2600.1106 (xpsp1.020828-1920) Application Compatibility Client Library
CLBCATQ.DLL 76fd0000 491520 C:\WINDOWS\System32\CLBCATQ.DLL 2001.12.4414.42
COMRes.dll 77050000 806912 C:\WINDOWS\System32\COMRes.dll 2001.12.4414.42
VERSION.dll 77c00000 28672 C:\WINDOWS\system32\VERSION.dll 5.1.2600.0 (xpclient.010817-1148) Version Checking and File Installation Libraries
cscui.dll 76620000 319488 C:\WINDOWS\System32\cscui.dll 5.1.2600.1106 (xpsp1.020828-1920) Client Side Caching UI
CSCDLL.dll 76600000 110592 C:\WINDOWS\System32\CSCDLL.dll 5.1.2600.0 (xpclient.010817-1148) Offline Network Agent
themeui.dll 559e0000 462848 C:\WINDOWS\System32\themeui.dll 6.00.2800.1106 (xpsp1.020828-1920) Windows Theme API
Secur32.dll 76f90000 65536 C:\WINDOWS\System32\Secur32.dll 5.1.2600.1106 (xpsp1.020828-1920) Security Support Provider Interface
MSIMG32.dll 76380000 20480 C:\WINDOWS\System32\MSIMG32.dll 5.1.2600.1106 (xpsp1.020828-1920) GDIEXT Client DLL
USERENV.dll 75a70000 675840 C:\WINDOWS\system32\USERENV.dll 5.1.2600.1106 (xpsp1.020828-1920) Userenv
actxprxy.dll 71d40000 110592 C:\WINDOWS\System32\actxprxy.dll 6.00.2600.0000 (XPClient.010817-1148) ActiveX Interface Marshaling Library
netapi32.dll 71c20000 319488 C:\WINDOWS\System32\netapi32.dll 5.1.2600.1106 (xpsp1.020828-1920) Net Win32 API DLL
SAMLIB.dll 71bf0000 69632 C:\WINDOWS\System32\SAMLIB.dll 5.1.2600.1106 (xpsp1.020828-1920) SAM Library DLL
SETUPAPI.dll 76670000 946176 C:\WINDOWS\System32\SETUPAPI.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows Setup API
ntshrui.dll 76990000 147456 C:\WINDOWS\System32\ntshrui.dll 5.1.2600.1106 (xpsp1.020828-1920) Shell extensions for sharing
ATL.DLL 76b20000 86016 C:\WINDOWS\System32\ATL.DLL 3.00.9435 ATL Module for Windows NT (Unicode)
urlmon.dll 760f0000 499712 C:\WINDOWS\system32\urlmon.dll 6.00.2800.1106 (xpsp1.020828-1920) OLE32 Extensions for Win32
LINKINFO.dll 76980000 28672 C:\WINDOWS\System32\LINKINFO.dll 5.1.2600.0 (xpclient.010817-1148) Windows Volume Tracking
msi.dll 11c0000 2101248 C:\WINDOWS\System32\msi.dll 2.0.2600.1106 Windows Installer
NETSHELL.dll 75cf0000 1642496 C:\WINDOWS\system32\NETSHELL.dll 5.1.2600.1106 (xpsp1.020828-1920) Network Connections Shell
credui.dll 76c00000 184320 C:\WINDOWS\system32\credui.dll 5.1.2600.1106 (xpsp1.020828-1920) Credential Manager User Interface
WS2_32.dll 71ab0000 86016 C:\WINDOWS\system32\WS2_32.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 2.0 32-Bit DLL
WS2HELP.dll 71aa0000 32768 C:\WINDOWS\system32\WS2HELP.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 2.0 Helper for Windows NT
iphlpapi.dll 76d60000 94208 C:\WINDOWS\system32\iphlpapi.dll 5.1.2600.2 (xpsp1.020828-1920) IP Helper API
WINSTA.dll 76360000 61440 C:\WINDOWS\System32\WINSTA.dll 5.1.2600.1106 (xpsp1.020828-1920) Winstation Library
webcheck.dll 74b30000 266240 C:\WINDOWS\System32\webcheck.dll 6.00.2800.1106 (xpsp1.020828-1920) Web Site Monitor
stobject.dll 74b00000 131072 C:\WINDOWS\System32\stobject.dll 5.1.2600.1106 (xpsp1.020828-1920) Systray shell service object
BatMeter.dll 74af0000 36864 C:\WINDOWS\System32\BatMeter.dll 6.00.2600.0000 (xpclient.010817-1148) Battery Meter Helper DLL
POWRPROF.dll 74ad0000 28672 C:\WINDOWS\System32\POWRPROF.dll 6.00.2600.0000 (xpclient.010817-1148) Power Profile Helper DLL
WTSAPI32.dll 76f50000 32768 C:\WINDOWS\System32\WTSAPI32.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows Terminal Server SDK APIs
WINMM.dll 76b40000 180224 C:\WINDOWS\System32\WINMM.dll 5.1.2600.1106 (xpsp1.020828-1920) MCI API DLL
serwvdrv.dll 5cd70000 28672 C:\WINDOWS\System32\serwvdrv.dll 5.1.2600.0 (xpclient.010817-1148) Unimodem Serial Wave driver
umdmxfrm.dll 5b0a0000 28672 C:\WINDOWS\System32\umdmxfrm.dll 5.1.2600.0 (xpclient.010817-1148) Unimodem Tranform Module
wdmaud.drv 72d20000 36864 C:\WINDOWS\System32\wdmaud.drv 5.1.2600.0 (XPClient.010817-1148) WDM Audio driver mapper
msacm32.drv 72d10000 32768 C:\WINDOWS\System32\msacm32.drv 5.1.2600.0 (xpclient.010817-1148) Microsoft Sound Mapper
MSACM32.dll 77be0000 81920 C:\WINDOWS\System32\MSACM32.dll 5.1.2600.0 (xpclient.010817-1148) Microsoft ACM Audio Filter
midimap.dll 77bd0000 28672 C:\WINDOWS\System32\midimap.dll 5.1.2600.0 (xpclient.010817-1148) Microsoft MIDI Mapper
WINTRUST.dll 76c30000 176128 C:\WINDOWS\System32\WINTRUST.dll 5.131.2600.0 (xpclient.010817-1148) Microsoft Trust Verification APIs
CRYPT32.dll 762c0000 569344 C:\WINDOWS\system32\CRYPT32.dll 5.131.2600.1106 (xpsp1.020828-1920) Crypto API32
MSASN1.dll 762a0000 61440 C:\WINDOWS\system32\MSASN1.dll 5.1.2600.0 (XPClient.010817-1148) ASN.1 Runtime APIs
IMAGEHLP.dll 76c90000 139264 C:\WINDOWS\system32\IMAGEHLP.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT Image Helper
rsaenh.dll ffd0000 143360 C:\WINDOWS\System32\rsaenh.dll 5.1.2600.1029 (xpsp1.020426-1800) Microsoft Base Cryptographic Provider
WININET.dll 76200000 622592 C:\WINDOWS\system32\WININET.dll 6.00.2800.1106 (xpsp1.020828-1920) Internet Extensions for Win32
printui.dll 74b80000 532480 C:\WINDOWS\System32\printui.dll 5.1.2600.1106 (xpsp1.020828-1920) Print UI DLL
WINSPOOL.DRV 73000000 143360 C:\WINDOWS\System32\WINSPOOL.DRV 5.1.2600.1106 (xpsp1.020828-1920) Windows Spooler Driver
ACTIVEDS.dll 76e40000 192512 C:\WINDOWS\System32\ACTIVEDS.dll 5.1.2600.0 (xpclient.010817-1148) ADs Router Layer DLL
adsldpc.dll 76e10000 151552 C:\WINDOWS\System32\adsldpc.dll 5.1.2600.1106 (xpsp1.020828-1920) ADs LDAP Provider C DLL
WLDAP32.dll 76f60000 180224 C:\WINDOWS\system32\WLDAP32.dll 5.1.2600.1106 (xpsp1.020828-1920) Win32 LDAP API DLL
CFGMGR32.dll 74ae0000 28672 C:\WINDOWS\System32\CFGMGR32.dll 5.1.2600.0 (xpclient.010817-1148) Configuration Manager Forwarder DLL
MPR.dll 71b20000 69632 C:\WINDOWS\system32\MPR.dll 5.1.2600.0 (xpclient.010817-1148) Multiple Provider Router DLL
drprov.dll 75f60000 24576 C:\WINDOWS\System32\drprov.dll 5.1.2600.0 (xpclient.010817-1148) Microsoft Terminal Server Network Provider
ntlanman.dll 71c10000 53248 C:\WINDOWS\System32\ntlanman.dll 5.1.2600.1106 (xpsp1.020828-1920) Microsoft® Lan Manager
NETUI0.dll 71cd0000 90112 C:\WINDOWS\System32\NETUI0.dll 5.1.2600.0 (xpclient.010817-1148) NT LM UI Common Code - GUI Classes
NETUI1.dll 71c90000 245760 C:\WINDOWS\System32\NETUI1.dll 5.1.2600.0 (xpclient.010817-1148) NT LM UI Common Code - Networking classes
NETRAP.dll 71c80000 24576 C:\WINDOWS\System32\NETRAP.dll 5.1.2600.0 (xpclient.010817-1148) Net Remote Admin Protocol DLL
davclnt.dll 75f70000 36864 C:\WINDOWS\System32\davclnt.dll 5.1.2600.0 (xpclient.010817-1148) Web DAV Client DLL
SXS.DLL 75e90000 684032 C:\WINDOWS\System32\SXS.DLL 5.1.2600.1106 (xpsp1.020828-1920) Fusion 2.5
shdoclc.dll 76170000 557056 C:\WINDOWS\System32\shdoclc.dll 6.00.2600.0000 (xpclient.010817-1148) Shell Doc Object and Control Library
browselc.dll 72430000 73728 C:\WINDOWS\System32\browselc.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Browser UI Library
msacmx.dll 1520000 946176 C:\WINDOWS\System32\msacmx.dll
DUSER.dll 6c1b0000 278528 C:\WINDOWS\System32\DUSER.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows DirectUser Engine
MSGINA.dll 75970000 987136 C:\WINDOWS\System32\MSGINA.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT Logon GINA DLL
ODBC32.dll 1f7b0000 200704 C:\WINDOWS\System32\ODBC32.dll 3.520.9030.0 Microsoft Data Access - ODBC Driver Manager
comdlg32.dll 763b0000 282624 C:\WINDOWS\system32\comdlg32.dll 6.00.2800.1106 (xpsp1.020828-1920) Common Dialogs DLL
odbcint.dll 1f850000 90112 C:\WINDOWS\System32\odbcint.dll 3.520.7713.0 Microsoft Data Access - ODBC Resources
cryptnet.dll 73d50000 65536 C:\WINDOWS\System32\cryptnet.dll 5.131.2600.0 (xpclient.010817-1148) Crypto Network Related API
wsock32.dll 71ad0000 32768 C:\WINDOWS\System32\wsock32.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 32-Bit DLL
NavShExt.dll 10000000 114688 C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll 9.05.15 Norton AntiVirusNAVShellExt Module
ccTrust.dll 1410000 106496 C:\WINDOWS\System32\ccTrust.dll 1.0.10.002 Common Client ccTrust
MSVCP60.dll 55900000 397312 C:\WINDOWS\System32\MSVCP60.dll 6.00.8972.0 Microsoft (R) C++ Runtime Library
AcroIEHelper.dll 910000 45056 C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll 6.0.0.2003051500 Adobe Acrobat IE Helper Version 6.0 for ActivieX
asfsipc.dll 70eb0000 28672 C:\WINDOWS\System32\asfsipc.dll 1.1.00.3917 ASFSipc Object
MSISIP.DLL 605f0000 53248 C:\WINDOWS\System32\MSISIP.DLL 2.0.2600.0 MSI Signature SIP Provider
wshext.dll 74ea0000 65536 C:\WINDOWS\System32\wshext.dll 5.6.0.6626 Microsoft (r) Shell Extension for Windows Script Host
ScrTrust.dll 2100000 53248 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrTrust.dll 1, 1, 0, 126 ScriptBlocking Trust Verifier
MCPS.DLL 36d30000 102400 C:\PROGRA~1\MICROS~2\OFFICE11\MCPS.DLL 11.0.5510 Media Catalog Proxy/Stub
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Old 26th November 2004   #4
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cont'd

Internet Explorer dlls

Module information for 'iexplore.exe'
MODULE BASE SIZE PATH
iexplore.exe 400000 102400 C:\Program Files\Internet Explorer\iexplore.exe 6.00.2800.1106 (xpsp1.020828-1920) Internet Explorer
ntdll.dll 77f50000 684032 C:\WINDOWS\System32\ntdll.dll 5.1.2600.1106 (xpsp1.020828-1920) NT Layer DLL
kernel32.dll 77e60000 942080 C:\WINDOWS\system32\kernel32.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT BASE API Client DLL
msvcrt.dll 77c10000 339968 C:\WINDOWS\system32\msvcrt.dll 7.0.2600.1106 (xpsp1.020828-1920) Windows NT CRT DLL
USER32.dll 77d40000 573440 C:\WINDOWS\system32\USER32.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows XP USER API Client DLL
GDI32.dll 77c70000 262144 C:\WINDOWS\system32\GDI32.dll 5.1.2600.1106 (xpsp1.020828-1920) GDI Client DLL
ADVAPI32.dll 77dd0000 577536 C:\WINDOWS\system32\ADVAPI32.dll 5.1.2600.1106 (xpsp1.020828-1920) Advanced Windows 32 Base API
RPCRT4.dll 78000000 548864 C:\WINDOWS\system32\RPCRT4.dll 5.1.2600.1106 (xpsp1.020828-1920) Remote Procedure Call Runtime
SHLWAPI.dll 70a70000 409600 C:\WINDOWS\system32\SHLWAPI.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Light-weight Utility Library
SHDOCVW.dll 769c0000 1351680 C:\WINDOWS\System32\SHDOCVW.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Doc Object and Control Library
comctl32.dll 71950000 933888 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\comctl32.dll 6.0 (xpsp1.020828-1920) User Experience Controls Library
SHELL32.dll 773d0000 8351744 C:\WINDOWS\system32\SHELL32.dll 6.00.2800.1106 (xpsp1.020828-1920) Windows Shell Common Dll
comctl32.dll 77340000 569344 C:\WINDOWS\system32\comctl32.dll 5.82 (xpsp1.020828-1920) Common Controls Library
ole32.dll 771b0000 1183744 C:\WINDOWS\system32\ole32.dll 5.1.2600.1106 (xpsp1.020828-1920) Microsoft OLE for Windows
uxtheme.dll 5ad70000 212992 C:\WINDOWS\System32\uxtheme.dll 6.00.2800.1106 (xpsp1.020828-1920) Microsoft UxTheme Library
BROWSEUI.dll 75f80000 1032192 C:\WINDOWS\System32\BROWSEUI.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Browser UI Library
browselc.dll 72430000 73728 C:\WINDOWS\System32\browselc.dll 6.00.2800.1106 (xpsp1.020828-1920) Shell Browser UI Library
appHelp.dll 75f40000 126976 C:\WINDOWS\system32\appHelp.dll 5.1.2600.1106 (xpsp1.020828-1920) Application Compatibility Client Library
CLBCATQ.DLL 76fd0000 491520 C:\WINDOWS\System32\CLBCATQ.DLL 2001.12.4414.42
OLEAUT32.dll 77120000 569344 C:\WINDOWS\system32\OLEAUT32.dll 3.50.5016.0 Microsoft OLE 3.50 for Windows NT(TM) and Windows 95(TM) Operating Systems
COMRes.dll 77050000 806912 C:\WINDOWS\System32\COMRes.dll 2001.12.4414.42
VERSION.dll 77c00000 28672 C:\WINDOWS\system32\VERSION.dll 5.1.2600.0 (xpclient.010817-1148) Version Checking and File Installation Libraries
WININET.dll 76200000 622592 C:\WINDOWS\system32\WININET.dll 6.00.2800.1106 (xpsp1.020828-1920) Internet Extensions for Win32
CRYPT32.dll 762c0000 569344 C:\WINDOWS\system32\CRYPT32.dll 5.131.2600.1106 (xpsp1.020828-1920) Crypto API32
MSASN1.dll 762a0000 61440 C:\WINDOWS\system32\MSASN1.dll 5.1.2600.0 (XPClient.010817-1148) ASN.1 Runtime APIs
Secur32.dll 76f90000 65536 C:\WINDOWS\System32\Secur32.dll 5.1.2600.1106 (xpsp1.020828-1920) Security Support Provider Interface
cscui.dll 76620000 319488 C:\WINDOWS\System32\cscui.dll 5.1.2600.1106 (xpsp1.020828-1920) Client Side Caching UI
CSCDLL.dll 76600000 110592 C:\WINDOWS\System32\CSCDLL.dll 5.1.2600.0 (xpclient.010817-1148) Offline Network Agent
SETUPAPI.dll 76670000 946176 C:\WINDOWS\System32\SETUPAPI.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows Setup API
AcroIEHelper.dll 10000000 45056 C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll 6.0.0.2003051500 Adobe Acrobat IE Helper Version 6.0 for ActivieX
msacmx.dll 1140000 946176 C:\WINDOWS\System32\msacmx.dll
AcroIEFavClient.dll 1330000 147456 C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
ATL.DLL 5f3e0000 73728 C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ATL.DLL 3.00.8449 ATL Module for Windows NT (Unicode)
MSVCP60.dll 55900000 397312 C:\WINDOWS\System32\MSVCP60.dll 6.00.8972.0 Microsoft (R) C++ Runtime Library
USERENV.dll 75a70000 675840 C:\WINDOWS\system32\USERENV.dll 5.1.2600.1106 (xpsp1.020828-1920) Userenv
netapi32.dll 71c20000 319488 C:\WINDOWS\System32\netapi32.dll 5.1.2600.1106 (xpsp1.020828-1920) Net Win32 API DLL
SXS.DLL 75e90000 684032 C:\WINDOWS\System32\SXS.DLL 5.1.2600.1106 (xpsp1.020828-1920) Fusion 2.5
NavShExt.dll 13e0000 114688 C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll 9.05.15 Norton AntiVirusNAVShellExt Module
ccTrust.dll 1400000 106496 C:\WINDOWS\System32\ccTrust.dll 1.0.10.002 Common Client ccTrust
urlmon.dll 760f0000 499712 C:\WINDOWS\system32\urlmon.dll 6.00.2800.1106 (xpsp1.020828-1920) OLE32 Extensions for Win32
shdoclc.dll 76170000 557056 C:\WINDOWS\System32\shdoclc.dll 6.00.2600.0000 (xpclient.010817-1148) Shell Doc Object and Control Library
mlang.dll 74770000 585728 C:\WINDOWS\System32\mlang.dll 6.00.2600.0000 (xpclient.010817-1148) Multi Language Support DLL
wsock32.dll 71ad0000 32768 C:\WINDOWS\System32\wsock32.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 32-Bit DLL
WS2_32.dll 71ab0000 86016 C:\WINDOWS\System32\WS2_32.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 2.0 32-Bit DLL
WS2HELP.dll 71aa0000 32768 C:\WINDOWS\System32\WS2HELP.dll 5.1.2600.0 (xpclient.010817-1148) Windows Socket 2.0 Helper for Windows NT
winsrv32.dll 1760000 921600 C:\WINDOWS\System32\winsrv32.dll
mswsock.dll 71a50000 241664 C:\WINDOWS\system32\mswsock.dll 5.1.2600.0 (xpclient.010817-1148) Microsoft Windows Sockets 2.0 Service Provider
RASAPI32.DLL 76ee0000 225280 C:\WINDOWS\System32\RASAPI32.DLL 5.1.2600.1106 (xpsp1.020828-1920) Remote Access API
rasman.dll 76e90000 69632 C:\WINDOWS\System32\rasman.dll 5.1.2600.1106 (xpsp1.020828-1920) Remote Access Connection Manager
TAPI32.dll 76eb0000 176128 C:\WINDOWS\System32\TAPI32.dll 5.1.2600.1106 (xpsp1.020828-1920) Microsoft® Windows(TM) Telephony API Client DLL
rtutils.dll 76e80000 53248 C:\WINDOWS\System32\rtutils.dll 5.1.2600.0 (xpclient.010817-1148) Routing Utilities
WINMM.dll 76b40000 180224 C:\WINDOWS\System32\WINMM.dll 5.1.2600.1106 (xpsp1.020828-1920) MCI API DLL
serwvdrv.dll 5cd70000 28672 C:\WINDOWS\System32\serwvdrv.dll 5.1.2600.0 (xpclient.010817-1148) Unimodem Serial Wave driver
umdmxfrm.dll 5b0a0000 28672 C:\WINDOWS\System32\umdmxfrm.dll 5.1.2600.0 (xpclient.010817-1148) Unimodem Tranform Module
wshtcpip.dll 71a90000 32768 C:\WINDOWS\System32\wshtcpip.dll 5.1.2600.0 (xpclient.010817-1148) Windows Sockets Helper DLL
sensapi.dll 722b0000 20480 C:\WINDOWS\System32\sensapi.dll 5.1.2600.1106 (xpsp1.020828-1920) SENS Connectivity API DLL
msi.dll 1c50000 2101248 C:\WINDOWS\System32\msi.dll 2.0.2600.1106 Windows Installer
d3dxov.dll 1f60000 888832 C:\WINDOWS\System32\d3dxov.dll
rsaenh.dll ffd0000 143360 C:\WINDOWS\System32\rsaenh.dll 5.1.2600.1029 (xpsp1.020426-1800) Microsoft Base Cryptographic Provider
DNSAPI.dll 76f20000 151552 C:\WINDOWS\System32\DNSAPI.dll 5.1.2600.1106 (xpsp1.020828-1920) DNS Client API DLL
winrnr.dll 76fb0000 28672 C:\WINDOWS\System32\winrnr.dll 5.1.2600.0 (xpclient.010817-1148) LDAP RnR Provider DLL
WLDAP32.dll 76f60000 180224 C:\WINDOWS\system32\WLDAP32.dll 5.1.2600.1106 (xpsp1.020828-1920) Win32 LDAP API DLL
rasadhlp.dll 76fc0000 20480 C:\WINDOWS\System32\rasadhlp.dll 5.1.2600.0 (xpclient.010817-1148) Remote Access AutoDial Helper
mshtml.dll 74810000 2846720 C:\WINDOWS\System32\mshtml.dll 6.00.2800.1106 (xpsp1.020828-1920) Microsoft (R) HTML Viewer
msimtf.dll 746f0000 155648 C:\WINDOWS\System32\msimtf.dll 5.1.2600.1106 (xpsp1.020828-1920) Active IMM Server DLL
MSCTF.dll 74720000 278528 C:\WINDOWS\System32\MSCTF.dll 5.1.2600.1106 (xpsp1.020828-1920) MSCTF Server DLL
IMM32.DLL 76390000 114688 C:\WINDOWS\System32\IMM32.DLL 5.1.2600.1106 (xpsp1.020828-1920) Windows XP IMM32 API Client DLL
scrauth.dll 1990000 110592 C:\Program Files\Common Files\Symantec Shared\Script Blocking\scrauth.dll 1, 1, 0, 126 ScriptBlocking Authenticator
ScrBlock.dll 19c0000 122880 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrBlock.dll 1, 1, 0, 126 ScriptBlocking
wintrust.dll 76c30000 176128 C:\WINDOWS\System32\wintrust.dll 5.131.2600.0 (xpclient.010817-1148) Microsoft Trust Verification APIs
IMAGEHLP.dll 76c90000 139264 C:\WINDOWS\system32\IMAGEHLP.dll 5.1.2600.1106 (xpsp1.020828-1920) Windows NT Image Helper
cryptnet.dll 73d50000 65536 C:\WINDOWS\System32\cryptnet.dll 5.131.2600.0 (xpclient.010817-1148) Crypto Network Related API
jscript.dll 75c50000 593920 c:\windows\system32\jscript.dll 5.6.0.6626 Microsoft (r) JScript
iepeers.dll 66e50000 241664 C:\WINDOWS\System32\iepeers.dll 6.00.2800.1106 (xpsp1.020828-1920) Internet Explorer Peer Objects
WINSPOOL.DRV 73000000 143360 C:\WINDOWS\System32\WINSPOOL.DRV 5.1.2600.1106 (xpsp1.020828-1920) Windows Spooler Driver
MSLS31.DLL 746c0000 159744 C:\WINDOWS\System32\MSLS31.DLL 3.10.349.0 Microsoft Line Services library file
imgutil.dll 66880000 40960 C:\WINDOWS\System32\imgutil.dll 6.00.2800.1106 (xpsp1.020828-1920) IE plugin image decoder support DLL
mshtmled.dll 74cb0000 454656 C:\WINDOWS\System32\mshtmled.dll 6.00.2800.1106 (xpsp1.020828-1920) Microsoft (R) HTML Editing Component
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Old 26th November 2004   #5
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and Ms4Hd.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ms4Hd]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ms4Hd\Files]
"service.exe"=""
"msacmx.dll"=""
"d3dxov.dll"=""
"winsrv32.dll"=""
"ie4unit.exe"=""
"ipxroutex.exe"=""
"rdshost32.exe"=""
"rshe.exe"=""
"net2.exe"=""
"mqsvch.exe"=""
"dllhostxp.exe"=""
"extrac16.exe"=""
"mqbckup.exe"=""
"pxhping.exe"=""
"rdpnr.exe"=""
"slservc.exe"=""
"clfmon.exe"=""
"hdr.dll"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ms4Hd\Processe s]
"ie4unit.exe"=""
"ipxroutex.exe"=""
"service.exe"=""
"rdshost32.exe"=""
"rshe.exe"=""
"net2.exe"=""
"mqsvch.exe"=""
"dllhostxp.exe"=""
"extrac16.exe"=""
"mqbckup.exe"=""
"pxhping.exe"=""
"rdpnr.exe"=""
"slservc.exe"=""
"clfmon.exe"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ms4Hd\RegKeys]
"{98DBBF16-CA43-4c33-BE80-99E6694468A4}"=""
"{A5366673-E8CA-11D3-9CD9-0090271D075B}"=""
"Files"=""
"Ms4Hd"=""
"Processes"=""
"RegKeys"=""
"RegValues"=""
"Vendor"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ms4Hd\RegValue s]
"clfmon.exe"=""
"dllhostxp.exe"=""
"pxhping.exe"=""
"service.exe"=""
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Old 26th November 2004   #6
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My System

Hi, mercurystar,

I've got the information I need to help you remove this nasty, but would appreciate it if you would do the following couple of things for me. I'm trying to get a better handle on what works and doesn't, and possible further cleaning intsructions for both you and future victims. I'll be preparing a reply with instructions to fix in the meantime, and the information I've requested may require I add to those instructions.

Boot to safe mode. Go to start>run and paste the following command, then hit enter.

regedit.exe /e c:\Ms4Hd.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ms4Hd"

Open My Computer, then Local Disk C: and look for the Ms4Hd.txt file. Open and if the contents of the file are different from the export you already posted, please copy/paste the contents here.

**Note: The forum format put a space between the r and e in CurrentVersion that will need to be taken out before hitting enter.

Then do this one too, please.

regedit.exe /e c:\Run.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

Open regedit and navigate to this location too, then export the run key, saving as a text file. Open the Run.txt in C:, and then Run.txt from the manual export. Compare, and if different, post both, identifying which is the manual. If they are the same, just post either one.

Run a HijackThis scan in safe mode also, save the log and post it's contents too.

I know, alot of things to post, but as mentioned would be very helpful and appreciated.
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Old 26th November 2004   #7
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Hi Dave,

Thanks for your help. I was feeling adventurous and decided to try the removal instructions you posted on the paggy thread. I think they worked. I tried to run the commands in your last post but I can't find the files. Sorry I can't be more helpful. Here is my HijackThis log,

Logfile of HijackThis v1.98.2
Scan saved at 10:42:26 PM, on 25/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\Google\Gmail Notifier\G001-1.0.23.0\gnotify.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\antispyware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\WINDOWS\System32\msacmx.dll (file missing)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.23.0\gnotify.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {94B6A838-7EA3-4C3C-B768-D260DDD685B6} (GetFQDN.ctlTrace) - http://www.rogershelp.com/help/conte...rk/getfqdn.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFra...o.cab27513.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_3us.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingam...ploader_v5.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab

Diana
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Old 26th November 2004   #8
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My System

Well, you did good Diana.

The Ms4Hd export to text command wouldn't produce the C:\Ms4Hd.txt file after following those instructions, due to the Ms4HdRemove.reg file used. It removes the entire key. The run.txt should be there though, and would still like to see a HijackThis log from safe mode.

Go ahead and scan with HJT, place a check next to the following entries, close all other windows and click fix.

O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\WINDOWS\System32\msacmx.dll (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe

End process on realsched.exe in task manager, then open C:\Program Files\Common Files\Real\Update_OB and rename realsched.exe to realsched.old


I also recommend you download Spybot Version 1.3 from my signature and install. Allow it to load SD Helper. Open it up and click mode on the toolbar, then advanced mode. Click immunize in the left pane, then immunize again, this time from above with the green + beside it. Click the link below that for SpywareBlaster, download, install, enable all protection and update. Check for updates regularly. Then, still in Spybot, click IE tweaks and at least lock the HOSTS file.
Then download and install IESpyad.

That will give you an added layer of protection against unwanted parasites.
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Old 29th November 2004   #9
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Hey Dave,

Sorry it took so long to post this, I was away this weekend. Thanks for all your help and recommendations. Here is the HJK log from safe mode.

Diana

Logfile of HijackThis v1.98.2
Scan saved at 5:33:01 PM, on 28/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\antispyware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-1.0.23.0\gnotify.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {94B6A838-7EA3-4C3C-B768-D260DDD685B6} (GetFQDN.ctlTrace) - http://www.rogershelp.com/help/conte...rk/getfqdn.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFra...o.cab27513.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_3us.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingam...ploader_v5.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
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Old 29th November 2004   #10
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Almost forgot here is the run.txt

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Zone Labs Client"="C:\\PROGRA~1\\ZONELA~1\\ZONEAL~1\\zlclient.exe"
"NeroCheck"="C:\\WINDOWS\\system32\\NeroCheck.exe"
"{0228e555-4f9c-4e35-a3ec-b109a192b4c2}"="C:\\Program Files\\Google\\Gmail Notifier\\G001-1.0.23.0\\gnotify.exe"
"MSO"=""
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"ccRegVfy"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccRegVfy.exe\""
"SSC_UserPrompt"="C:\\Program Files\\Common Files\\Symantec Shared\\Security Center\\UsrPrmpt.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalCo mponents]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalCo mponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalCo mponents\MAPI]
"Installed"="1"
"NoChange"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalCo mponents\MSFS]
"Installed"="1"
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Old 29th November 2004   #11
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Looks great, Diana. Glad you found the help you were looking for here. Thanks for posting back.
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