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Old 17th November 2013   #1
Geek Member
THREAD STARTER
 
Profile:
Join Date: Jun 2002
Location: Florida
Posts: 647
Computer Experience:
Intermediate
larsonjean Reputation Level

[Resolved] Multiple Viruses or Trojans Unknown to me


Hi
This is the second time I am trying to send the information as requested in your posting directions.

Something has taken over this computer and I don't know how to rid it. I have run Malware and DDS programs. After running Malware twice it said nothing was detected.

I hope you can help me clean up this friend's computer.

Here is the text log on DDS:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.25.2
Run by Arlene Ruszala at 9:04:17 on 2013-11-17
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3037.1820 [GMT -5:00]
.
AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\ASUS\ASUS Data Security Manager\ADSMSrv.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\ASLDRSrv.exe
C:\Program Files\ATKGFNEX\GFNEXSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\lxeacoms.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\ASUS\ASUS CopyProtect\aspg.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe
C:\Program files\P4G\BatteryLife.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\HControl.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\MsgTranAgt64.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\Atouch64.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\ATKOSD.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\KBFiltr.exe
C:\Windows\SysWOW64\ACEngSvr.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\WDC.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=ASUS&bmod=ASUS
mStart Page = hxxp://www.yahoo.com/?fr=befhp&type=iehp-3.4-1310
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mURLSearchHooks: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files (x86)\Windows Live\Family Safety\fssbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\IPSBHO.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: {EDBBE0D0-A76A-4FE4-AE6B-13BCEFFD75C8} - <orphaned>
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\CoIEPlg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\CoIEPlg.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
dRun: [SearchProtect] \SearchProtect\bin\cltmng.exe
dRun: [Exetender] "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - <orphaned>
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxps://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} - hxxp://zone.msn.com/bingame/amun/default/mjolauncher.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocx
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://zone.msn.com/bingame/popcaploader_v10.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{E73E25D1-6C83-4F92-A148-27D6A96D7EEF} : DHCPNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 lullaby;lullaby;C:\Windows\System32\drivers\lullaby.sys [2009-7-7 16440]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-14 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-14 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131101.003\BHDrvx64.sys [2013-11-1 1524824]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-14 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131115.001\IDSviA64.sys [2013-11-15 521816]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-14 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-14 590936]
R2 ASMMAP64;ASMMAP64;C:\Program Files\ATKGFNEX\ASMMAP64.sys [2009-7-7 14904]
R2 lxea_device;lxea_device;C:\Windows\System32\lxeacoms.exe -service --> C:\Windows\System32\lxeacoms.exe -service [?]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [2013-11-14 264360]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-10-9 3275136]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-15 140376]
R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\drivers\ETD.sys [2009-3-19 161280]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;C:\Windows\System32\drivers\viahduaa.sys [2009-3-20 1119744]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]
S3 CRFILTER;USB Mass Storage Filter;C:\Windows\System32\drivers\CRFILTER.sys [2008-4-7 7168]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2009-7-7 61792]
S3 fsssvc;Windows Live Family Safety;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2008-12-8 533344]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-11-15 111616]
S3 rcmirror;rcmirror;C:\Windows\System32\drivers\rcmirror.sys [2008-10-9 5120]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-7-22 19456]
S3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;C:\Windows\System32\drivers\SiSG664.sys [2009-6-10 56832]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-15 56832]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-3-2 1255736]
.
=============== Created Last 30 ================
.
2013-11-16 21:13:55 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2013-11-16 21:13:55 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2013-11-16 19:14:59 -------- d-----w- C:\Users\Arlene Ruszala.Home\AppData\Roaming\GlarySoft
2013-11-16 19:06:47 -------- d-----w- C:\Program Files (x86)\Glary Utilities
2013-11-16 04:10:37 44544 ----a-w- C:\Windows\System32\TsUsbGDCoInstaller.dll
2013-11-16 04:08:53 1030144 ----a-w- C:\Windows\System32\TSWorkspace.dll
2013-11-16 04:08:52 792576 ----a-w- C:\Windows\SysWow64\TSWorkspace.dll
2013-11-16 03:49:32 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2013-11-16 03:49:32 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2013-11-16 03:49:32 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2013-11-16 03:49:32 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2013-11-16 03:49:32 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2013-11-16 03:49:32 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2013-11-16 03:49:32 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2013-11-15 20:48:50 -------- d-----w- C:\Program Files (x86)\CCleaner
2013-11-15 19:31:34 -------- d-----w- C:\Program Files (x86)\VS Revo Group
2013-11-15 18:59:26 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-11-15 18:59:26 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-11-15 18:30:00 -------- d-----w- C:\Users\Arlene Ruszala.Home\AppData\Roaming\Malwarebytes
2013-11-15 18:29:49 -------- d-----w- C:\ProgramData\Malwarebytes
2013-11-15 15:42:43 -------- d-----w- C:\Windows\pss
2013-11-14 21:30:59 858200 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtsp64.sys
2013-11-14 21:30:59 590936 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys
2013-11-14 21:30:59 493656 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys
2013-11-14 21:30:59 36952 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtspx64.sys
2013-11-14 21:30:59 264280 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys
2013-11-14 21:30:59 23568 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymELAM.sys
2013-11-14 21:30:59 162392 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys
2013-11-14 21:30:59 1147480 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys
2013-11-14 21:30:32 -------- d-----w- C:\Windows\System32\drivers\N360x64\1501000.012
2013-11-14 20:31:51 -------- d-----w- C:\Program Files (x86)\BetterSurf
2013-11-13 13:00:29 1930752 ----a-w- C:\Windows\System32\authui.dll
2013-11-13 13:00:28 190464 ----a-w- C:\Windows\System32\SmartcardCredentialProvider.dll
2013-11-13 13:00:28 1796096 ----a-w- C:\Windows\SysWow64\authui.dll
2013-11-13 13:00:27 197120 ----a-w- C:\Windows\System32\credui.dll
2013-11-13 13:00:27 168960 ----a-w- C:\Windows\SysWow64\credui.dll
2013-11-13 13:00:27 152576 ----a-w- C:\Windows\SysWow64\SmartcardCredentialProvider.dll
2013-11-13 13:00:03 1474048 ----a-w- C:\Windows\System32\crypt32.dll
2013-11-13 13:00:02 1168384 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-11-13 12:57:48 859648 ----a-w- C:\Windows\System32\IKEEXT.DLL
2013-11-13 12:57:48 830464 ----a-w- C:\Windows\System32\nshwfp.dll
2013-11-13 12:57:48 656896 ----a-w- C:\Windows\SysWow64\nshwfp.dll
2013-11-13 12:57:48 324096 ----a-w- C:\Windows\System32\FWPUCLNT.DLL
2013-11-13 12:57:48 216576 ----a-w- C:\Windows\SysWow64\FWPUCLNT.DLL
2013-10-26 19:35:01 -------- d-----w- C:\ProgramData\BeFrugal
2013-10-26 15:47:45 -------- d-----w- C:\Windows\System32\ljkb
2013-10-25 17:05:29 -------- d-----w- C:\Users\Arlene Ruszala.Home\AppData\Roaming\uPlayer
2013-10-25 16:13:13 -------- d-----w- C:\Users\Arlene Ruszala.Home\AppData\Roaming\Grey Alien Games
2013-10-24 20:33:09 -------- d-----w- C:\Users\Arlene Ruszala.Home\AppData\Roaming\Nevosoft
2013-10-24 20:21:58 -------- d-----w- C:\Users\Arlene Ruszala.Home\AppData\Roaming\Rumbic Studio
2013-10-23 22:08:40 -------- d-----w- C:\ProgramData\FreshGames
.
==================== Find3M ====================
.
2013-11-17 13:51:41 45056 ----a-w- C:\Windows\System32\acovcnt.exe
2013-11-14 21:32:37 177752 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-10-15 09:05:30 1754928 ----a-w- C:\Windows\System32\dmwu.exe
2013-10-15 08:59:58 33792 ----a-w- C:\Windows\System32\ImHttpComm.dll
2013-10-09 01:46:05 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-09 01:46:05 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-10-03 02:23:48 404480 ----a-w- C:\Windows\System32\gdi32.dll
2013-10-03 02:00:44 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-10-02 02:22:20 56832 ----a-w- C:\Windows\System32\drivers\TsUsbFlt.sys
2013-10-02 02:11:13 13824 ----a-w- C:\Windows\System32\TsUsbRedirectionGroupPolicyControl.exe
2013-10-02 02:08:53 12800 ----a-w- C:\Windows\System32\TsUsbRedirectionGroupPolicyExtension.dll
2013-10-02 01:48:59 56832 ----a-w- C:\Windows\System32\MsRdpWebAccess.dll
2013-10-02 01:48:08 18944 ----a-w- C:\Windows\System32\wksprtPS.dll
2013-10-02 01:29:05 62976 ----a-w- C:\Windows\System32\tsgqec.dll
2013-10-02 00:15:45 1057280 ----a-w- C:\Windows\System32\rdvidcrl.dll
2013-10-02 00:14:58 50176 ----a-w- C:\Windows\SysWow64\MsRdpWebAccess.dll
2013-10-02 00:14:20 17920 ----a-w- C:\Windows\SysWow64\wksprtPS.dll
2013-10-02 00:08:30 83968 ----a-w- C:\Windows\System32\TSWbPrxy.exe
2013-10-02 00:01:16 420864 ----a-w- C:\Windows\System32\wksprt.exe
2013-10-01 23:58:48 53248 ----a-w- C:\Windows\SysWow64\tsgqec.dll
2013-10-01 23:31:09 1147392 ----a-w- C:\Windows\System32\mstsc.exe
2013-10-01 23:08:10 855552 ----a-w- C:\Windows\SysWow64\rdvidcrl.dll
2013-10-01 22:34:12 1068544 ----a-w- C:\Windows\SysWow64\mstsc.exe
2013-10-01 20:57:46 6578176 ----a-w- C:\Windows\System32\mstscax.dll
2013-10-01 20:55:10 5698048 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-09-30 15:53:00 829264 ----a-w- C:\Windows\System32\msvcr100.dll
2013-09-30 15:53:00 608080 ----a-w- C:\Windows\System32\msvcp100.dll
2013-09-28 01:09:10 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-25 02:26:40 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2013-09-25 02:26:40 154560 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2013-09-25 02:23:33 28672 ----a-w- C:\Windows\System32\sspisrv.dll
2013-09-25 02:23:33 135680 ----a-w- C:\Windows\System32\sspicli.dll
2013-09-25 02:23:01 28160 ----a-w- C:\Windows\System32\secur32.dll
2013-09-25 02:22:59 340992 ----a-w- C:\Windows\System32\schannel.dll
2013-09-25 02:21:50 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2013-09-25 02:21:07 1447936 ----a-w- C:\Windows\System32\lsasrv.dll
2013-09-25 01:58:17 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2013-09-25 01:57:26 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2013-09-25 01:57:24 247808 ----a-w- C:\Windows\SysWow64\schannel.dll
2013-09-25 01:56:42 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2013-09-25 01:03:24 30720 ----a-w- C:\Windows\System32\lsass.exe
2013-09-08 02:30:37 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\Windows\SysWow64\mswsock.dll
2013-08-29 02:17:48 5549504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-29 02:16:14 859648 ----a-w- C:\Windows\System32\tdh.dll
2013-08-29 02:13:28 878080 ----a-w- C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45 3969472 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45 3914176 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16 619520 ----a-w- C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17 640512 ----a-w- C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-08-28 01:12:33 461312 ----a-w- C:\Windows\System32\scavengeui.dll
2013-07-21 01:41:24 4188160 ----a-w- C:\Program Files (x86)\GUTFBAD.tmp
2010-12-26 02:28:20 476 ----a-w- C:\Program Files (x86)\1225201021282010.bat
2010-09-03 17:15:56 476 ----a-w- C:\Program Files (x86)\0903201013155645.bat
2010-09-02 19:05:48 491 ----a-w- C:\Program Files (x86)\0902201015054854.bat
2010-08-30 23:35:46 488 ----a-w- C:\Program Files (x86)\0830201019354664.bat
2010-08-27 16:31:46 474 ----a-w- C:\Program Files (x86)\0827201012314594.bat
2010-07-16 17:31:21 488 ----a-w- C:\Program Files (x86)\0716201013312084.bat
2010-06-19 17:33:51 486 ----a-w- C:\Program Files (x86)\0619201013335165.bat
2008-12-23 20:36:14 106496 ----a-w- C:\Program Files (x86)\Common Files\CPInstallAction.dll
.
============= FINISH: 9:05:11.55 ===============

Here is attach log:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 11/21/2009 12:38:09 PM
System Uptime: 11/17/2013 8:47:59 AM (1 hours ago)
.
Motherboard: ASUSTeK Computer Inc. | | K50IJ
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz | Socket 478 | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 286 GiB total, 222.908 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet J4680 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet J4680 series
Device ID: ROOT\MULTIFUNCTION\0001
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\MULTIFUNCTION\0001
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet J4680 series
Device ID: ROOT\MULTIFUNCTION\0002
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\MULTIFUNCTION\0002
Service:
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Officejet 4500 G510n-z
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet J4680 series
Device ID: ROOT\MULTIFUNCTION\0003
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\MULTIFUNCTION\0003
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet J4680 series
Device ID: ROOT\MULTIFUNCTION\0004
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\MULTIFUNCTION\0004
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet 4500 G510n-z
Device ID: ROOT\MULTIFUNCTION\0005
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\MULTIFUNCTION\0005
Service:
.
Class GUID:
Description: Officejet 4500 G510n-z
Device ID: ROOT\MULTIFUNCTION\0006
Manufacturer:
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\MULTIFUNCTION\0006
Service:
.
Class GUID:
Description: HP LaserJet 400 M401n
Device ID: ROOT\MULTIFUNCTION\0008
Manufacturer:
Name: HP LaserJet 400 M401n
PNP Device ID: ROOT\MULTIFUNCTION\0008
Service:
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: X5XSEx_Pr143
Device ID: ROOT\LEGACY_X5XSEX_PR143\0000
Manufacturer:
Name: X5XSEx_Pr143
PNP Device ID: ROOT\LEGACY_X5XSEX_PR143\0000
Service: X5XSEx_Pr143
.
==== System Restore Points ===================
.
RP461: 11/15/2013 9:58:17 PM - Revo Uninstaller's restore point - GC
RP462: 11/15/2013 10:25:08 PM - Revo Uninstaller's restore point - SelectionLinks
RP463: 11/15/2013 10:27:05 PM - Revo Uninstaller's restore point - DMUninstaller
RP464: 11/15/2013 10:28:37 PM - Revo Uninstaller's restore point - The Happy Hereafter
RP465: 11/15/2013 10:30:13 PM - Revo Uninstaller's restore point - HP Games
RP466: 11/15/2013 10:49:36 PM - Windows Update
RP467: 11/15/2013 11:09:00 PM - Windows Update
RP468: 11/15/2013 11:21:58 PM - Windows Update
RP469: 11/15/2013 11:35:39 PM - Windows Update
RP470: 11/16/2013 12:04:22 AM - Windows Update
RP471: 11/16/2013 2:02:10 PM - Revo Uninstaller's restore point - Lost in Reefs 2
RP472: 11/16/2013 11:01:21 PM - Revo Uninstaller's restore point - Snap.Do
RP473: 11/16/2013 11:03:50 PM - Revo Uninstaller's restore point - Snap.Do Engine
RP474: 11/16/2013 11:42:40 PM - Revo Uninstaller's restore point - Spybot - Search & Destroy
RP475: 11/16/2013 11:51:08 PM - Restore Operation
RP476: 11/17/2013 12:11:14 AM - Revo Uninstaller's restore point - Spybot - Search & Destroy
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
4500_G510nz_Help
4500G510nz
4500G510nz_Software_Min
4660_4680_Help
64 Bit HP CIO Components Installer
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader XI (11.0.03)
ASUS AI Recovery
ASUS CopyProtect
ASUS Data Security Manager
ASUS FancyStart
ASUS LifeFrame3
ASUS Live Update
ASUS MultiFrame
ASUS Power4Gear Hybrid
ASUS SmartLogon
ASUS Splendid Video Enhancement Technology
ASUS Virtual Camera
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
ATK Generic Function Service
ATK Hotkey
ATK Media
ATKOSD2
Big Fish: Game Manager
bpd_scan
BPDSoftware
BPDSoftware_Ini
BufferChm
CCleaner (remove only)
Choice Guard
Compatibility Pack for the 2007 Office system
CustomerResearchQFolder
CyberLink Power2Go
Destinations
DeviceDiscovery
DeviceManagementQFolder
DocMgr
DocProc
DocProcQFolder
Driver Pro v3.0
eSupportQFolder
ETDWare PS/2-x64 7.0.5.1 WHQL
Fax
Flash Player Pro V5.4
GEAR driver installer for x86 and x64
Glary Utilities 2.30.0.1066
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService
GPBaseService2
HP Customer Participation Program 13.0
HP Document Manager 2.0
HP Imaging Device Functions 13.0
HP Officejet 4500 G510n-z
HP OfficeJet J4600 All-In-One Series
HP Photosmart Essential 2.5
HP Smart Web Printing 4.60
HP Solution Center 13.0
HP Update
HPProductAssistant
HPSSupply
Intel(R) Graphics Media Accelerator Driver
Internet Explorer Toolbar 4.7 by SweetPacks
InternetHelper3 Chrome Toolbar
J4680
Java 7 Update 25
Java Auto Updater
Junk Mail filter update
Lexmark S300-S400 Series
LightScribe System Software 1.14.17.1
LoJack Factory Installer
Malwarebytes Anti-Malware version 1.75.0.1300
MarketResearch
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Web Publishing Wizard 1.52
Microsoft Works
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Multimedia Card Reader
Network64
Nikon Message Center
Nikon Transfer
Norton 360
OCR Software by I.R.I.S. 13.0
OpenAL
Picasa 2
Picture Control Utility
Platform
ProductContext
PSSWCORE
QuickTime
Revo Uninstaller 1.87
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
Shop for HP Supplies
Skype Click to Call
Skype™ 6.1
SmartWebPrinting
SolutionCenter
Spelling Dictionaries Support For Adobe Reader 9
SRS Premium Sound
Status
Toolbox
TrayApp
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974631)
Update for Microsoft Office Word 2007 Help (KB963665)
USB 2.0 1.3M UVC WebCam
VIA Platform Device Manager
VideoToolkit01
ViewNX
WebReg
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker Beta
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
WinFlash
Wireless Console 3
.
==== Event Viewer Messages From Past Week ========
.
11/17/2013 8:55:10 AM, Error: NetBT [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.10. The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.
11/17/2013 8:49:51 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/17/2013 8:48:44 AM, Error: Service Control Manager [7000] - The X5XSEx_Pr143 service failed to start due to the following error: The system cannot find the file specified.
11/17/2013 8:24:08 AM, Error: Service Control Manager [7000] - The WajamUpdaterV3 service failed to start due to the following error: The system cannot find the file specified.
11/17/2013 12:24:59 AM, Error: Service Control Manager [7034] - The hpqcxs08 service terminated unexpectedly. It has done this 1 time(s).
11/17/2013 12:24:59 AM, Error: Service Control Manager [7034] - The HP CUE DeviceDiscovery Service service terminated unexpectedly. It has done this 1 time(s).
11/16/2013 4:57:38 PM, Error: volmgr [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
11/16/2013 4:56:09 PM, Error: Service Control Manager [7034] - The WajamUpdaterV3 service terminated unexpectedly. It has done this 1 time(s).
11/16/2013 2:32:26 PM, Error: Service Control Manager [7034] - The ASLDR Service service terminated unexpectedly. It has done this 1 time(s).
11/16/2013 11:56:53 PM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error Access is denied..
11/16/2013 1:56:38 PM, Error: Service Control Manager [7034] - The ADSM Service service terminated unexpectedly. It has done this 1 time(s).
11/15/2013 2:36:35 PM, Error: NetBT [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.10. The computer with the IP address 192.168.1.9 did not allow the name to be claimed by this computer.
11/15/2013 12:57:50 PM, Error: Service Control Manager [7034] - The DefaultTabSearch service terminated unexpectedly. It has done this 1 time(s).
11/15/2013 12:52:51 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:47:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
11/15/2013 12:46:38 PM, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:46:03 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
11/15/2013 12:46:03 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
11/15/2013 12:45:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
11/15/2013 12:45:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
11/15/2013 12:45:57 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
11/15/2013 12:45:52 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
11/15/2013 12:44:38 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_N360 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf
11/15/2013 12:44:38 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:44:38 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
11/15/2013 12:44:38 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:44:38 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:44:38 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:44:38 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
11/15/2013 12:44:37 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
11/15/2013 12:44:37 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
11/15/2013 12:44:37 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
11/15/2013 12:44:37 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
11/15/2013 11:27:58 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
11/15/2013 11:27:49 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
11/15/2013 11:27:49 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/15/2013 11:26:29 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000044, 0x0000000000000002, 0x0000000000000000, 0xfffff880046838c1). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 111513-54054-01.
11/15/2013 10:54:44 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.
11/15/2013 10:35:40 AM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
11/15/2013 10:28:40 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Computer Backup (MyPC Backup) service to connect.
11/15/2013 10:28:40 AM, Error: Service Control Manager [7000] - The Computer Backup (MyPC Backup) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/15/2013 1:40:20 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the DnsBasic Service service to connect.
11/14/2013 4:05:58 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Home\Arlene Ruszala SID (S-1-5-21-4052997530-4231188459-3314463663-1002) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/12/2013 10:12:21 PM, Error: Service Control Manager [7031] - The IBUpdaterService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
11/12/2013 10:12:05 PM, Error: Service Control Manager [7034] - The WajamUpdater service terminated unexpectedly. It has done this 1 time(s).
11/12/2013 10:12:01 PM, Error: Service Control Manager [7034] - The BTHelper.exe service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================


Thank you. Jeanne

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Old 17th November 2013   #2
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Also I want to add that whatever it is, it took over the Internet Explorer. When I open the icon on the taskbar which should be the IE logo, this website comes up
http://search.snapdo.com/?st=sc&q=

I guess this could be part of the problem too. I couldn't earlier delete this snapdo.com in control panel because it is not there.

Thanks for all the help.

Jeanne

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Old 17th November 2013   #3
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My System
Please, observe following rules:
  • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
  • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
  • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
  • Never run more than one scan at a time.
  • Keep updating me regarding your computer behavior, good, or bad.
  • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
  • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
  • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

=====================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

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Old 17th November 2013   #4
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Thanks again for your help.

Here are the text files you told me to run:
adwcleaner:
# AdwCleaner v3.012 - Report created 17/11/2013 at 19:14:09
# Updated 11/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Arlene Ruszala - HOME
# Running from : C:\Users\Arlene Ruszala.Home\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Searchprotect
Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Conduit
Folder Deleted : C:\ProgramData\Free Ride Games
Folder Deleted : C:\ProgramData\quickclick
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\Alawar Entertainment
Folder Deleted : C:\ProgramData\Alawar Stargaze
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\otshot
Folder Deleted : C:\Program Files (x86)\Free Ride Games
Folder Deleted : C:\Program Files (x86)\Iminent
Folder Deleted : C:\Program Files (x86)\Trusted Saver
Folder Deleted : C:\Windows\System32\ljkb
File Deleted : C:\Windows\Downloaded Program Files\popcaploader.inf
File Deleted : C:\Windows\System32\dmwu.exe
File Deleted : C:\Windows\System32\ImhxxpComm.dll
File Deleted : C:\Windows\System32\Tasks\BrowserDefendert
File Deleted : C:\Windows\System32\Tasks\Sing Along Update

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\Users\Arlene Ruszala.Home\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Search.lnk
Shortcut Disinfected : C:\Users\Arlene Ruszala.Home\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Search.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler
Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler.1
Key Deleted : HKLM\SOFTWARE\Classes\GameTreatWidget.GameTreatWidget
Key Deleted : HKLM\Software\Classes\popcaploader.popcaploaderctrl2
Key Deleted : HKLM\Software\Classes\popcaploader.popcaploaderctrl2.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ApnSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Iminent_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Iminent_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SnapDo_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
Key Deleted : HKCU\Software\52ed8dbe534e812
Key Deleted : HKLM\SOFTWARE\52ed8dbe534e812
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02054E11-5113-4BE3-8153-AA8DFB5D3761}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{021B4049-F57D-4565-A693-FD3B04786BFA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0362AA09-808D-48E9-B360-FB51A8CBCE09}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{06844020-CD0B-3D3D-A7FE-371153013E49}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0ADC01BB-303B-3F8E-93DA-12C140E85460}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{10D3722F-23E6-3901-B6C1-FF6567121920}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1675E62B-F911-3B7B-A046-EB57261212F3}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{192929F2-9273-3894-91B0-F54671C4C861}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2932897E-3036-43D9-8A64-B06447992065}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2DE92D29-A042-3C37-BFF8-07C7D8893EFA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{32B80AD6-1214-45F4-994E-78A5D482C000}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3A8E103F-B2B7-3BEF-B3B0-88E29B2420E4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{478CE5D3-D38E-3FFE-8DBE-8C4A0F1C4D8D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{48B7DA4E-69ED-39E3-BAD5-3E3EFF22CFB0}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5982F405-44E4-3BBB-BAC4-CF8141CBBC5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5D8C3CC3-3C05-38A1-B244-924A23115FE9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{641593AF-D9FD-30F7-B783-36E16F7A2E08}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{711FC48A-1356-3932-94D8-A8B733DBC7E4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{72227B7F-1F02-3560-95F5-592E68BACC0C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7B5E8CE3-4722-4C0E-A236-A6FF731BEF37}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{890D4F59-5ED0-3CB4-8E0E-74A5A86E7ED0}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8C68913C-AC3C-4494-8B9C-984D87C85003}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8D019513-083F-4AA5-933F-7D43A6DA82C4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{923F6FB8-A390-370E-A0D2-DD505432481D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9BBB26EF-B178-35D6-9D3D-B485F4279FE5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A62DDBE0-8D2A-339A-B089-8CBCC5CD322A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A82AD04D-0B8E-3A49-947B-6A69A8A9C96D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ADEB3CC9-A05D-4FCC-BD09-9025456AA3EA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B06D4521-D09C-3F41-8E39-9D784CCA2A75}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C06DAD42-6F39-4CE1-83CC-9A8B9105E556}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C2E799D0-43A5-3477-8A98-FC5F3677F35C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D16107CD-2AD5-46A8-BA59-303B7C32C500}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D25B101F-8188-3B43-9D85-201F372BC205}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D2BA7595-5E44-3F1E-880F-03B3139FA5ED}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D35F5C81-17D9-3E1C-A1FC-4472542E1D25}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8FA96CA-B250-312C-AF34-4FF1DD72589D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DAFC1E63-3359-416D-9BC2-E7DCA6F7B0F3}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DC5E5C44-80FD-3697-9E65-9F286D92F3E7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E1B4C9DE-D741-385F-981E-6745FACE6F01}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E4E3E0F8-CD30-4380-8CE9-B96904BDEFCA}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7B623F5-9715-3F9F-A671-D1485A39F8A2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ED916A7B-7C68-3198-B87D-2DABC30A5587}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EFA1BDB2-BB3D-3D9A-8EB5-D0D22E0F64F4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F4CBF4DD-F8FE-35BA-BB7E-68304DAAB70B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC32005D-E27C-32E0-ADFA-152F598B75E7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE8A736F-4124-4D9C-B4B1-3B12381EFABE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2BF2028E-3F3C-4C05-AB45-B2F1DCFE0759}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C9C5DEAF-0A1F-4660-8279-9EDFAD6FEFE1}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{DB538320-D3C5-433C-BCA9-C4081A054FCF}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E8A1050-CF67-4575-92DF-DCC60E7D952D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{44D07CAA-4FC4-5A84-9951-A485AD808D0E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{31111111-1111-1111-1111-110111991162}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{7E8A1050-CF67-4575-92DF-DCC60E7D952D}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{7E8A1050-CF67-4575-92DF-DCC60E7D952D}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{021B4049-F57D-4565-A693-FD3B04786BFA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0362AA09-808D-48E9-B360-FB51A8CBCE09}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{06844020-CD0B-3D3D-A7FE-371153013E49}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0ADC01BB-303B-3F8E-93DA-12C140E85460}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{10D3722F-23E6-3901-B6C1-FF6567121920}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1675E62B-F911-3B7B-A046-EB57261212F3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{192929F2-9273-3894-91B0-F54671C4C861}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1F8EDE97-36D5-422A-B8F0-9406E2D87C60}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2932897E-3036-43D9-8A64-B06447992065}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2DE92D29-A042-3C37-BFF8-07C7D8893EFA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{32B80AD6-1214-45F4-994E-78A5D482C000}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3A8E103F-B2B7-3BEF-B3B0-88E29B2420E4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{478CE5D3-D38E-3FFE-8DBE-8C4A0F1C4D8D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{48B7DA4E-69ED-39E3-BAD5-3E3EFF22CFB0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5982F405-44E4-3BBB-BAC4-CF8141CBBC5C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5D8C3CC3-3C05-38A1-B244-924A23115FE9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{641593AF-D9FD-30F7-B783-36E16F7A2E08}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{711FC48A-1356-3932-94D8-A8B733DBC7E4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{72227B7F-1F02-3560-95F5-592E68BACC0C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{7B5E8CE3-4722-4C0E-A236-A6FF731BEF37}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{890D4F59-5ED0-3CB4-8E0E-74A5A86E7ED0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8C68913C-AC3C-4494-8B9C-984D87C85003}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8D019513-083F-4AA5-933F-7D43A6DA82C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{923F6FB8-A390-370E-A0D2-DD505432481D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9BBB26EF-B178-35D6-9D3D-B485F4279FE5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A62DDBE0-8D2A-339A-B089-8CBCC5CD322A}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A82AD04D-0B8E-3A49-947B-6A69A8A9C96D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{ADEB3CC9-A05D-4FCC-BD09-9025456AA3EA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B06D4521-D09C-3F41-8E39-9D784CCA2A75}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C06DAD42-6F39-4CE1-83CC-9A8B9105E556}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C2E799D0-43A5-3477-8A98-FC5F3677F35C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D16107CD-2AD5-46A8-BA59-303B7C32C500}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D25B101F-8188-3B43-9D85-201F372BC205}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D2BA7595-5E44-3F1E-880F-03B3139FA5ED}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D35F5C81-17D9-3E1C-A1FC-4472542E1D25}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D8FA96CA-B250-312C-AF34-4FF1DD72589D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{DAFC1E63-3359-416D-9BC2-E7DCA6F7B0F3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{DC5E5C44-80FD-3697-9E65-9F286D92F3E7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E1B4C9DE-D741-385F-981E-6745FACE6F01}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E4E3E0F8-CD30-4380-8CE9-B96904BDEFCA}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7B623F5-9715-3F9F-A671-D1485A39F8A2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{ED916A7B-7C68-3198-B87D-2DABC30A5587}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EFA1BDB2-BB3D-3D9A-8EB5-D0D22E0F64F4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F4CBF4DD-F8FE-35BA-BB7E-68304DAAB70B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC32005D-E27C-32E0-ADFA-152F598B75E7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FE8A736F-4124-4D9C-B4B1-3B12381EFABE}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\Iminent
Key Deleted : HKCU\Software\smartbar
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\SweetPacks
Key Deleted : HKLM\Software\DefaultTab
Key Deleted : HKLM\Software\Iminent
Key Deleted : HKLM\Software\InstallIQ
Key Deleted : HKLM\Software\Supreme Savings
Key Deleted : HKLM\Software\SweetPacks
Key Deleted : HKLM\Software\Uniblue
Key Deleted : [x64] HKLM\SOFTWARE\DomaIQ
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
Key Deleted : [x64] HKLM\SOFTWARE\Updater By Sweetpacks

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\SearchUrl [Default]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchUrl [Default]

-\\ Google Chrome v31.0.1650.57

*************************

AdwCleaner[R0].txt - [20032 octets] - [17/11/2013 19:11:00]
AdwCleaner[S0].txt - [19173 octets] - [17/11/2013 19:14:09]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [19234 octets] ##########

JRT.txt results:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Arlene Ruszala on Sun 11/17/2013 at 19:18:48.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1BB8 B3AE-757D-443F-B3A4-0629E709B0D9}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\solid savings
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211671166}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApprove d\{11111111-1111-1111-1111-110211671166}



~~~ Files

Successfully deleted: [File] "C:\Windows\Tasks\driver robot.job"
Successfully deleted: [File] "C:\Users\Arlene Ruszala.Home\appdata\local\google\chrome\user data\default\local storage\http_app.mam.conduit.com_0.localstorage"
Successfully deleted: [File] "C:\Users\Arlene Ruszala.Home\appdata\local\google\chrome\user data\default\local storage\http_app.mam.conduit.com_0.localstorage-journal"
Successfully deleted: [File] "C:\Users\Arlene Ruszala.Home\appdata\local\google\chrome\user data\default\local storage\http_www1.delta-search.com_0.localstorage"
Successfully deleted: [File] "C:\Users\Arlene Ruszala.Home\appdata\local\google\chrome\user data\default\local storage\http_www1.delta-search.com_0.localstorage-journal"
Successfully deleted: [File] "C:\Users\Arlene Ruszala.Home\appdata\locallow\SkwConfig.bin"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish"
Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\ProgramData\strongvault online backup"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\big fish"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\big fish games"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\conduit"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\defaulttab"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\iwin"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\pc health kit"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\AppData\Roaming\strongvault"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\local\big fish"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\local\big fish games"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\local\defineext"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\local\discount buddy"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\local\supreme savings"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\local\swvupdater"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\locallow\conduit"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\locallow\delta"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\locallow\pricegong"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\locallow\sweetim"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\locallow\sweetpacks"
Successfully deleted: [Folder] "C:\ai_recyclebin"
Successfully deleted: [Folder] "C:\bigfishcache"
Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"
Successfully deleted: [Folder] "C:\Users\Arlene Ruszala.Home\appdata\locallow\asktoolbar"



~~~ Chrome

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google [Blacklisted Policy]
Successfully deleted: [Folder] C:\Users\Arlene Ruszala.Home\appdata\local\Google\Chrome\User Data\Default\Extensions\amfclgbdpgndipgoegfpkkgobahigbcl



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/17/2013 at 19:31:29.08
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


PS I see I have the IE icon back in the taskbar. Thank you

larsonjean is offline  
Old 17th November 2013   #5
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My System
All cool now?

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Old 18th November 2013   #6
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Do You think the computer is clean now???

Thanks for your help.

Jeanne

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Old 18th November 2013   #7
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My System
If you see no further issues you should be good to go

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Old 18th November 2013   #8
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OK, thanks for your help. I'll check it out and make sure there are no more issues.

Thanks again for your help. I can't figure out how to close out this posting. I can't find it anywhere on the page.

Jeanne

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Old 18th November 2013   #9
Staff
 
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Join Date: May 2002
Location: Staffordshire, UK
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My System
Quote:
I can't figure out how to close out this posting. I can't find it anywhere on the page.
Only Broni can do that - specific to this forum.

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Old 18th November 2013   #10
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Join Date: Aug 2002
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My System
I'll mark this one as "Resolved".

Good luck and stay safe

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