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HJT log attached to find Verizon Online Updates

Discussion in 'Malware and Virus Removal Archive' started by blackdog, 2006/06/24.

  1. 2006/06/24
    blackdog

    blackdog Inactive Thread Starter

    Joined:
    2004/10/15
    Messages:
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    Can you spot what represents 'Verizon Online Updates' that attempts to automatically start (and always fails) after a boot of WinXP ?

    Logfile of HijackThis v1.99.1
    Scan saved at 6:33:57 PM, on 6/22/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\carpserv.exe
    C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\Program Files\ipee\othb.exe
    C:\WINDOWS\System32\??ool32.exe
    C:\Program Files\America Online 9.0a\aoltray.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    E:\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netservices.verizon.net/portal/site/msa/?epi_menuItemID=69d969a403876ac35f23b61153295c48&nv=B
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
    O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe "
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe "
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
    O4 - HKCU\..\Run: [Aaou] "C:\Program Files\ipee\othb.exe" -vt wnew
    O4 - HKCU\..\Run: [Vxf] C:\WINDOWS\System32\??ool32.exe
    O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093045222730
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
     
  2. 2006/06/24
    TeMerc

    TeMerc Inactive Alumni

    Joined:
    2006/05/13
    Messages:
    3,226
    Likes Received:
    4
    Hi and welcome.

    The Verizon start up is located here:
    O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe

    However, you also have some malware attached to your machine, so lets address that issue first.

    Please follow these instructions, exactly, for proper HJT installation. Please place HJT into ITS OWN PERMANANT FOLDER. It also needs to be removed from the desktop.
    You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. (C:\HJT\HijackThis.exe)Move HijackThis.exe into this folder. When you run HijackThis.exe from C:\HJT folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary which is easily accessible.

    Launch Notepad, and copy/paste the box below into a new text file. Save it as FindFile.bat and save it on your Desktop.

    Locate FindFile.bat on your Desktop and double-click on it. It will open Notepad with some text in it. Please post the text here along with a new hijackthis log.
     

  3. to hide this advert.

  4. 2006/06/26
    blackdog

    blackdog Inactive Thread Starter

    Joined:
    2004/10/15
    Messages:
    15
    Likes Received:
    0
    Blackdog: HJT log attached; HJT moved to its folder as suggested

    Here is the contents of the notepad file, as you requested.

    Volume in drive C has no label.
    Volume Serial Number is 0000-2E25

    Directory of C:\WINDOWS\system32

    08/28/2002 10:00 PM 64,512 msiexec.exe
    1 File(s) 64,512 bytes

    Directory of C:\Documents and Settings\Amanda Shelton\Desktop

    Logfile of HijackThis v1.99.1
    Scan saved at 12:24:22 PM, on 6/26/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\carpserv.exe
    C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\WINDOWS\System32\??ool32.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\America Online 9.0a\aoltray.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\hjt\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netservices.verizon.net/portal/site/msa/?epi_menuItemID=69d969a403876ac35f23b61153295c48&nv=B
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
    O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe "
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe "
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
    O4 - HKCU\..\Run: [Aaou] "C:\Program Files\ipee\othb.exe" -vt wnew
    O4 - HKCU\..\Run: [Vxf] C:\WINDOWS\System32\??ool32.exe
    O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093045222730
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Duo Installer (DuoInstallerService) - Nemesis - C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    O23 - Service: Win32 USB2 Driver (Microsoft Config) - Unknown owner - C:\WINDOWS\System32\svchosting.exe" -netsvcs (file missing)
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  5. 2006/06/26
    PeteC

    PeteC SuperGeek Staff

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    blackdog

    Please reply in the same thread and do NOT start another thread for a reply. Apart from the confusion it causes the other posters in the original thread are not notified of your reply and you are the one that misses out.

    Threads merged.
     
  6. 2006/06/26
    TeMerc

    TeMerc Inactive Alumni

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    Thanks Pete.

    Below you will find my results and recommendations. Please read ALL instructions carefully BEFORE proceeding.


    First thing we need to do is stop Win32 USB2 Driver service:
    Go to: Start > Run > type " services.msc ", then click OK

    Scroll down to the Win32 USB2 Driverservice.

    Click it to highlight it, then <right-click> and select: Properties
    Select and set "Service Status" option to "Stop"
    Select: "Startup type" and set it to "Disabled ", click Apply, then OK.

    Please go to 'Task Manager' by hitting Ctrl+Alt+Delete and 'End Task' on the following process(es) if displayed as running:
    C:\WINDOWS\System32\??ool32.exe

    Please go to Add/Remove, and if found, uninstall the following:
    ipee <<<Likely not to be there, but just wanna be sure

    Run Hijackthis and look over the following entries I have listed, check the boxes next to them and press the "Fix Checked" button with HijackThis. When you are doing this, make sure you have No IE windows, or other browsers open, including this one. Reboot if I have specified below, and post a fresh HijackThis log.

    O4 - HKCU\..\Run: [Aaou] "C:\Program Files\ipee\othb.exe" -vt wnew

    O4 - HKCU\..\Run: [Vxf] C:\WINDOWS\System32\??ool32.exe


    O23 - Service: Win32 USB2 Driver (Microsoft Config) - Unknown owner - C:\WINDOWS\System32\svchosting.exe" -netsvcs (file missing)


    Reboot, into safe mode, this way:
    Turn on the computer
    Immediately begin tapping the <F8> key.
    Use the arrow keys to highlight Safe Mode and press the <Enter> key.

    Also, enable the 'Show Hidden Folders' option, like this:
    Click Start.
    Open My Computer.
    Select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders.
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.
    Click OK.

    And search for, then delete, if found, (some may not be present after previous steps) the following files/folders:
    C:\Program Files\ipee<<<<---this folder
    C:\WINDOWS\System32\??ool32.exe<<<--file***NOTE: THE "?" IS A WILDCARD, PLEASE CHECK THE PROPERTIES BEFORE DELETING
    C:\WINDOWS\System32\svchosting.exe<<<--file

    To exit Safe Mode, click the Start button, click Turn Off Computer, click Restart.

    Post a new HJT log back into this thread please.
     
  7. 2006/06/27
    blackdog

    blackdog Inactive Thread Starter

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    Blackdog: after HJT cleanup and manual file removal

    I removed the 2 HJT-identified '04' type files you indicated; 1 was not found...type 23. Also, there was a 'spool32.exe' in C:\Windows\System32 that I left alone. But when I look for it now, I don't see it.

    Now the HJT log is as follows:


    Logfile of HijackThis v1.99.1
    Scan saved at 2:34:39 PM, on 6/27/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\WINDOWS\System32\carpserv.exe
    C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\Program Files\America Online 9.0a\aoltray.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\hjt\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netservices.verizon.net/portal/site/msa/?epi_menuItemID=69d969a403876ac35f23b61153295c48&nv=B
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
    O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe "
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe "
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
    O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093045222730
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Duo Installer (DuoInstallerService) - Nemesis - C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  8. 2006/06/27
    TeMerc

    TeMerc Inactive Alumni

    Joined:
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    4
    OK, that log is clear, is the machine acting more reliably now? Let me know please.

    also, if you want to fix the Verizon starting, run HJT again and fix the corrosponding line:
    O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe

    After that, it shouldn't start up any more.
    I negelected to include that in my fix, because I was concentrating on the malware.

    I also just relaized I made a slight error with the first find file I asked you to run.

    Launch Notepad, and copy/paste the box below into a new text file. Save it as FindFile.bat and save it on your Desktop.

    Locate FindFile.bat on your Desktop and double-click on it. It will open Notepad with some text in it. Please post the text here along with a new hijackthis log.

    I'm pretty sure we got it, but just want to be sure.
     
  9. 2006/06/28
    blackdog

    blackdog Inactive Thread Starter

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    Blackdog: Final HJT log ; after Verizon Dialer removed...

    Volume in drive C has no label.
    Volume Serial Number is 0000-2E25

    Directory of C:\WINDOWS\System32

    10/18/2005 09:21 AM 401,408 ??ool32.exe
    1 File(s) 401,408 bytes

    Directory of C:\Documents and Settings\Amanda Shelton\Desktop

    Final HJT log after removing the Verizon Dialer... 6/28/06

    Logfile of HijackThis v1.99.1
    Scan saved at 6:33:00 PM, on 6/28/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\carpserv.exe
    C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\Program Files\America Online 9.0a\aoltray.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\hjt\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://netservices.verizon.net/portal/site/msa/?epi_menuItemID=69d

    969a403876ac35f23b61153295c48&nv=B
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =

    Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

    Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE

    0B3} - C:\Program Files\Adobe\Acrobat 6.0

    \Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F

    5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:

    \Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:

    \Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF

    10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:

    \WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c

    :\program files\google\googletoolbar2.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE}

    - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI

    Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PreloadApp] c:

    \hp\drivers\printers\photosmart\hphprld.exe c:

    \hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook

    Utilities\hptasks.exe /s
    O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-

    Touch\OneTouch.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program

    Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program

    Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD

    Creator 5\DirectCD\DirectCD.exe "
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default

    Settings\cpqset.exe
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32

    X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

    Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.

    5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone

    Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

    /STARTUP
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar

    2\eBayTBDaemon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft

    Money\System\mnyexpr.exe "
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE"

    /background
    O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon

    Online\SFP\vzSFPWin.EXE /s
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program

    Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: Billminder.lnk = C:\Program

    Files\Quicken\billmind.exe
    O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program

    Files\Cisco Systems\VPN Client\ipsecdialer.exe
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program

    Files\Nikon\NkView6\NkvMon.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program

    Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program

    Files\Quicken\QWDLLS.EXE
    O8 - Extra context menu item: &eBay Search - res://C:\Program

    Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program

    files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:

    \program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program

    files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:

    \program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program

    files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://

    c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C

    608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11

    CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi

    150.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A

    21} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F

    795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11

    d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl

    Class) - http://tools.ebayimg.com/eps/wl/activex/

    eBay_Enhanced_Picture_Control_v1-0-3-36.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl

    Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5

    Controls/en/x86/client/wuweb_site.cab?1093045222730
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class)

    - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline

    Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier

    Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.

    cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader

    Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr

    .cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl

    Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.

    cab
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online,

    Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r

    .o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -

    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:

    \PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco

    Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Duo Installer (DuoInstallerService) - Nemesis - C:

    \Program Files\M-Audio USB Duo\Install\Dinst.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) -

    Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program

    Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC

    - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) -

    America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  10. 2006/06/28
    TeMerc

    TeMerc Inactive Alumni

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    OK, that log looks good, are you having any more troubles at this point? Let me know.

    We need to delete the file found by the Find.bat.
    ??ool32.exe<<<--this one

    Be careful to remove only the file with the ? and NOT the legit file spool.exe

    You can tell the bad file by finding it with Windows Explorer, right clicking on it and looking at its Properties. The bad file
    ??ool32.exe was created 10/18/2005 09:21 AM and is 401,408 bytes in length.

    Let me know how that goes.
     
  11. 2006/06/29
    blackdog

    blackdog Inactive Thread Starter

    Joined:
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    Blackdog: Verizon Online Updates persists at startup...

    I included the HJT log run for today after I find that the Verizon Online Updates routine still yet attempts (and fails) after a reboot. Maybe you can pinpoint just which one of the entries it is. I don't know if the actual DSL service I use is representd by the name: O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s

    The HJT log today (Thursday) is as follows:

    Volume in drive C has no label.
    Volume Serial Number is 0000-2E25

    Directory of C:\WINDOWS\System32

    10/18/2005 09:21 AM 401,408 ??ool32.exe
    1 File(s) 401,408 bytes

    Directory of C:\Documents and Settings\Amanda Shelton\Desktop

    Logfile of HijackThis v1.99.1
    Scan saved at 8:23:43 PM, on 6/29/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\carpserv.exe
    C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\Program Files\America Online 9.0a\aoltray.exe
    C:\Program Files\Nikon\NkView6\NkvMon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\hjt\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netservices.verizon.net/portal/site/msa/?epi_menuItemID=69d969a403876ac35f23b61153295c48&nv=B
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
    O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe "
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe "
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
    O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
    O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093045222730
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Duo Installer (DuoInstallerService) - Nemesis - C:\Program Files\M-Audio USB Duo\Install\Dinst.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  12. 2006/06/29
    TeMerc

    TeMerc Inactive Alumni

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    Were you able to find and delete the file I noted? You didn't say.

    In my mindset to clear your malware out, I didn't really notice, but if you're actually on DSL with Verizon, then those related items may need to be kept running.

    You say it fails to load, but attempts to, has this just started? Maybe this began happening after last months Windows Updates? I know they had some problems with dial up customers, tho I didn't read enough about it to see if DSL users were affected by it.

    I'll have to read up some on it, I noted the KB update(don't have it now) because my dad is on dial up and I put a sticky note on it, just in case I needed to delete it.
     
  13. 2006/07/01
    blackdog

    blackdog Inactive Thread Starter

    Joined:
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    Blackdog: ??ool32.exe is gone...

    ...all that remains is the Verizon Online Updates annoyance.
    I have not put Windows OS maintenance on in a long while. I am uneasy about the operating system updates for fear that my PC will become unusabe or I'd be unable to log on to the internet. I have to be able to dial in to a mainframe data center to support work assignments. I'm not a cyberphobe, but I am uneasy with Windows and I believe it is well justified becasue it's shot full of so many quirky and security-weak problems.

    I do have the free versions of these updated and all run clean:
    AVG, Ad-AwareSE, Spybot, ZoneAlarm, Spyware Blaster. And I use a router just for the security it provides by hiding my PC's TCP/IP address.
     
  14. 2006/07/01
    TeMerc

    TeMerc Inactive Alumni

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    Well I found the update not to install it is KB 911280

    http://support.microsoft.com/kb/911280

    While I can agree that Windows is not the most secure thing out there, by not installing updates you leave yourself wide open to exploits which can cause more damage to your system than you can imagine. This would expose your work to complete corruption and data loss.

    At the very least just be sure and create a fresh restore point before updating.

    And I would contact Verizon to see if this is an integral part of your dial up properties. It may be.
     
  15. 2006/07/02
    blackdog

    blackdog Inactive Thread Starter

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    Blackdog: Verizon Online Updates is removed...

    It is in the 'startup' tab after entering the MSCONFIG dialog. It looks like VzSFPwin . At Verizon online support tech's request, I unchecked it, 'apply' button, then 'OK' button. That seems to have resolved it.
    I'm ready to go to my local guru to get help to apply Windows maintenance. I think I'll look into making a 'drive image' in case something goes badly wrong and have a restart point or whatever is required to back off the maintenance if needed. Your help is MUCH appreciated! Thank you for helping the PC illiterates!
     
  16. 2006/07/02
    TeMerc

    TeMerc Inactive Alumni

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    Honestly I can't imagine you paying someone to install windows updates, once you make a restore point orback up all your data to some other media, it's a very simple process. But that decision is up to you of course.

    Glad we could be of help.

    We have 3 more things to do, to help ensure you have removed all the little 'leftovers' which may be hiding:

    Empty the TIF (Temporary Internet Files)
    Delete all the files in (and any subfolders of) the C:\Windows\Temp folder
    The app below will help with temp files.
    Index.dat Suite

    Also, delete all your cookies, and empty your recycle bin. But remember, by deleting your cookies, you will have to re-enter any passwords and log-in info for any sites you are usually required to do so with.

    This would also be a good time to set a new system restore point for your machine.
    Set New System Restore Point. Do not do this unless there are no other user accounts to be diagnosed.

    Also, as you are an XP user, if there are any other accounts on this machine, they too, must be cleaned with AdAware, Spybot S&D, then HJT. Not all infections are global, nor are all the HJT fixes global. You can post each user account here into this thread, but please, do only one at a time to avoid confusion.

    Here is a link which describes how security apps work with WIN XP machines.
    XP User Accts Security Apps OperationTo further prevent the installation of ad/mal/spyware, DL the apps below, which are just as good the fight against ad/mal/spyware as AdAware & Spybot S&D:

    SpywareBlaster
    With SpywareBlaster v3.5.1 , just DL, install and check for updates, enable Internet Explorer protection, and your done! I don't recommend using IE restricted sites protection as it's not a very large database. Use IE-SPYADs below.

    To avoid known malware infested sites from loading in IE install IESPY ADS.
    And MVPS Hosts File will accomplish a similar tactic and provide another layer of protection.

    And to prevent unknown applications from being inserted to start up on your machine install WinPatrol v10.0.1.

    Links for tutorials for all the apps I mentioned can be found on my site as well.

    Confused about which apps are good or not? Read about Rogue/Approved Anti Security apps

    And just because you have security apps installed, they are useless unless updated regularly. Keep track of updates for ALL your security needs here:
    Calendar of Updates

    Subscribe to update alerts for all the above security apps here.

    You can also see my own ongoing security testing with all the above apps proving how securely you can safe with them installed.
    TeMerc Test Box Forum

    Happy surfing!!
    Tom :D
     

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