Problem with internet connection

I am moving to new ISP. Broadband connection via cable modem (share cable TV signal and internet). After attaching modem I find that web pages not loads in browser. IE browser status bar show 'Connecting to site: IP ... ... ...." with correct IP, all this very slow and page never loads. At the same time, ping is working, FTP program is working, Outlook Express is working, msnews.microsoft.com news account is also working.
ISP engineer say internet signal is normal from their side. Looks like
IE (or windows) do not see modem, or someting wrong is in windows
configuration settings. I uninstall IE6.0 back to IE5.5, but this not help, moreover, now I can no install IE6.0 SP1 back, since can no connect to internet.. I tried also use Internet connection wizard to set new conection, but this not help. I had no problems with my pc when I worked with my previous ISP(ethernet, broadband, Lan). ISP just recommend replace windows 98 with win XP, and have no other ideas. Have someone ideas what is wrong?


I have the following Network components installed (no any new components, all remains from previous ISP):

Client for MS Networks;
Realtek RTL8029(AS) PCI Ethernet NIC;
TCP/IP

All this configured properly, as ISP say.

Primary Network Logon - 'Client for Microsoft Networks'

System info from "System tool ":

Internet Explorer settings:

Connectivity:
Connection Preference Never dial
EnableHttp1.1 1
ProxyHttp1.1 0

LAN Settings
AutoConfigProxy Not Available
AutoProxyDetectMode Enabled
AutoConfigURL
Proxy Disabled
ProxyServer
ProxyOverride
***** Currently no connections are set up *****

Kenton

 

kenton--Do you have Yahoo Toolbar installed? If so, uninstall it.

 

The previous ISP's software may have customised Internet Explorer. I have Firefox and Opera installed and use them as a backup for IE. Opera is a 4.3Mb download, maybe you could get a friend to attach it to an email to you (unless the ISP blocks it with their antivirus). You could burn it/them onto a CD on another computer.

Some areas I would check:
If you have a firewall installed, you may need to reset it. Find out about how the new ISP use/recommend firewalls.
Go to Control Panel -> Internet Options and click the Default settings on each of the Security tab zones. Set Privacy to "Medium ".
On the Connections tab check the LAN settings (button). Ask the ISP tech if this needs to be set to automatic or proxy (or unchecked completely). Experiment yourself, although if there is no change be sure to set it back to original.

Find out or ask which Adapters and Protocols you need in Control Panel -> Networking. Remove any you don't need.

The settings are a little different in Win 98 compared to Win XP. The tech will be familiar with the XP settings. There should be a setup procedure for Win 98 at the ISP's website, check all the settings.

If it is a settings problem and you upgrade to Win XP the settings will still be the same.

Me, I would try to hold out with 98SE until the release of Vista.

Matt

 

No, Yahoo Toolbar is not installed on my win 98 PC. All IE have default value(Privacy, Security), LAN configured accordingly to ISP requirements. ISP engineer three times checked the settings and and experimented with various combinations. Then concluded, I need upgrade win98 to XP. There are no any customised version of Internet Explorer in my PC. Its my working machine, it worked on broadband Ethernet connection in office few years.
Now I can no install IE6.0 SP1 back, since can no connect to ms web page communicate with they server. I have "ms Security Update CD-February 2004 ", but there are no IE.

 

kenton--You say you are switching to a new ISP. Have you asked them for help from a higher level?
Clearly you are not getting the service for which you are paying. Do you have any other ISP options?
When you share a cable connection between TV and Internet, it is possible the signal is too weak for internet. You should have someone come to your home to test signal strength there.
P.S. You seem to be doing everything right. Do you have any McAfee software on the PC?

 

I don't have my Windows Update CD handy, although I am reasonably certain IE 6.0 should be on it. You may need to find the installer file using Windows Explorer (try Find -> Files or Folders and direct it to the Update CD, try a search for 6.0 or just 6). If IE 5.5 does not work, I sort of doubt 6.0 will fix the problem. That's why I suggested trying Firefox or Opera. Over here you can get different browsers on CDs/DVDs that come with PC magazines.

You could try System File Checker, see Help -> System Files -> Error checking. It will list your Windows Updates so be careful what you replace.

I agree about getting what you pay for, but ISPs tend to "no longer support" versions of Windows as soon as MS do (so check their policy).

Matt

 

Finally, I obtain IE updates in other place and reinstall IE6.0 SP1 back. Checked all network settings, then went through Internet Conection Wizard set internet connection again. The same result - pages not loads. FTP work, e-mail work. ISP engineer three times came to me home, replace 2 splitters, tested signal level, rebooted modem, checked settings (although it seemed to me, that he was not very well with win98). Signal level is near OK.
Cable modem have no router and firewall built-in, just broadband modem. IP address assinged me dynamically. I have Kaspersky AV installed and AtGuard firewall, but it disabled, I tried disable KAV also.
Definitely, problem is more complex, not perfectly obvious.
I pay nothing while, ISP gives an action, 6 Months free + free Setup also. A contract is not signed yet even.

 

I'm just thinking of other places to look/check.

You are going to need to isolate the problem. Is the problem in the browser, Windows or the hardware setup?

Try getting Kaspersy AV to update it's reference files. If that works it would probably mean a fault in IE.

Uninstall the firewall program. Reinstall it later if you think you will need it again. Check for any other programs that may be blocking the connection and uninstall them.

Check in Add/Remove Programs under the Windows Setup tab -> Communications (highlight and click Details). If Internet Connection Sharing is ticked, I would uninstall it (install it later if you want to use it again). Check any other programs under the Communications heading and whether they are needed or not. I would even try removing whatever is there, rebooting and reinstalling those items. If you need Dialup Networking there are updates available at MS (search for DUN).
http://support.microsoft.com/search/?adv=1

Matt

 

Finally, I solved problem. The problem was a Kaspersky antivirus! It blocked http connection for unknown reason. I uninstalled it and all works. I tried install newest version 6.0 of Kaspersky AV, get the same result - pages not loads.. I never had problem with Kaspersky AV in this PC in other ISP connection. Now I need choose other antivirus program..
I dont like Norton, it will disperse the vaste amount of it files on all system, on plenty different locations, etc. Some suggestions for antivirus program?
It's a pity that's spent so many time to solve this problem.

kenton

 

Good to hear you got it going. Thanks for letting us know how you did it. Upgrading Win XP would have proved somewhat futile

Try AVG antivirus or, at least you can use it until you decide on another. It is priced well...free (for home users).
http://free.grisoft.com/doc/1

I would stay clear of NAV as well.

If you don't think that would be acceptable, search or ask in the Security forum. I think most people around here agree AVG is good value for money though

Matt