Program installation problem

Using 98SE on a GAteway 5150 solo Pentium II at 233 (I know it's an antique) - Suddenly my Iomega HDD portable external drive E:\ is not recognized after I did a Norton Systemworks reinstall. I tried to reinstall the driver from my original Iomega disk but get the messsage that Windows cannot find any information. then I downloaded the driver from the Iomega website and tried to install. The error message is that it cannot locate TPP300.SYS but it goes through the Install Wizard process anyway. Then a message "cannot retrieve" pops up. I've tried to install from Safe mode as well but Windows just cannot find that file, so it must be missing. This probably affects any installation attempt. Iomega Tech Service says TPP300.SYS is a Windows file. I have the 98SE disk.

Is there any way to reinstall that file without having to wipe my C drive?
Thanks

 

Try going to Start > Run and type sfc.exe then hit Enter. Have your Win98SE disk ready. If it doesn't repair or replace TPP300.SYS you may need to extract it. This is the USB storage driver.

 

Something messed up causing a double post. Sorry.

This is better.

"TPP" or "TPP300.sys" error messages when installing or connecting my Iomega® USB 2.0 drive in Windows® 98/98SE

 

Hi - I tried that as well but it didn't work. then I contacted IOMEGA help desk and they came to the conclusion that the TPP300 file which is the Windows USB driver (not theirs) is missing. I tried what you suggested in the earlier message (sfc.exe) above. However, when I try to find the TPP300.sys file on the installation disk in D drive or from the downloaded Iomega file it can't find the file.

I followed run>sfc.exe>extract one file>browse>D\Win98 SE and it can't find the file. I went deeper into driver and system folders. Also my DSL runs off the other USB port and it works just fine. When I go into Device Manager to try to reinstall the driver it can't find it on the installation disk on D Drive either. I must be doing something wrong. any Thoughts?

 

Have a look at this thread. There's several suggestions there as to how to locate which cabfile it's in. If you use the batch file that I have posted there you'll have to first change the path to the win98 cabs so it points to their location on your cdrom drive.
http://www.windowsbbs.com/showthread.php?t=879

 

That file is not a component of Win98SE. It is a USB driver that should be on the Iomega disk. The first file download at the Iomaga site is for the external CD-RW but if you continue it will lead to this How do I download the Iomega Hard Drive (HDD) Windows 98 Driver Module?. Obviously Iomega tech support doesn't know what they are talking about.

This may also help Windows98 SE USB Guide

 

Thanks Whiskeyman (I like Crown Royal ) I'll try those sites.

 

I went to the USB guide, downloaded and installed the update. Still nothing. I went back to Iomega. Here's the response.

Graham: I see. but your help page has a suggested fix for "TPP" OR "TPP300.sys" error message. It is kind of strange that they haven't addressed how to extract that file from the WIN98SE disk. Contacting and getting a answer from Microsoft - surely you are joking?
K.J.: That is the only fix we have if that does not work there is not normally anything else we could do. you can try
K.J.: disconning everything
K.J.: then booting to safemode
K.J.: then goto device manager
K.J.: remove the driver from there and also unisntall any iomega software.
K.J.: you may also want to uninstall the USB port it self from device manager.
K.J.: and then boot to normal mode to see if the operating system will reinstall the entire port.
K.J.: and ten reinstall the driver software for the drive and you may need to install the software itself from safemode.or do a MSCONFIG to stop all processes.
K.J.: if you need to know how to use MSCONFIG here is that information
K.J.: Click on Start.
Click on Run.
Type in the box MSCONFIG and click O.K.
Click the startup tab
Uncheck all the boxes below
Reboot the computer.
Try to access the drive.
If the drive works, Go back into MSconfig
Check one of the boxes
Reboot again.
Try accessing the drive.
Continue to do this until the drive stops working.
At that point you have isolated which part of Windows is giving you the conflict.
Keep doing this until the drive stops working. When the drive stops working we have found the offending folder and we can resolve the issue.

Note: If MSCONFIG does not correct the problem, make sure all settings are placed back to the default settings.
Graham: OK I can try this however, wouldn't it be easier to get the file from the WIN98SE disk? When i'm in device manager it doesn't see the E drive (Iomega HDD). When I open the USB folder it does show the WIN drivers. However, my DSL is using one of the 2 USB 1.1 ports. How come that works?
K.J.: there would be nothing else at all that we could do for this at all
Graham: OK - I'll give it a try.
K.J.: you have dsl going throught the USB ports
Graham: OK I'll give it a try. Over and out.
K.J.: that can caause may problem with any of out USB drives.
Graham: disconnected

Whiskeyman - What do you think of the answer? Iomega says that having my DSL operating from the other USB port can cause problems. That never happened before. When I tried to install the correct IOMEGA driver update (that I've now downloaded and dumped 3 times) InstallShield goes through its process and tells me that it "has successfully installed %P" (whatever %P is) and do I want to reboot. I do that and there is no recognition of the E drive, obviously because the USB controller for the drive is not installing whether from my original installation disk or from the downloads. Install Wizard identifies the location of the TPP300.sys file as in C:\Windows\inf\TPPIO\INF. I disconnected the DSL from the other USB port and still nothing. Could there be a problem with InstallWizard that prevents it from installation of that particular TPP300.SYS file? If the file is not recognized on either the 98SE or Iomega HDD installation disk when in the D Drive I wonder what is up?

 

Sorry the correct path from InstallWizard is C:\Windows\inf\TPPIOMH.INF but it doesn't exist according to "find ".

 

I have now gone back to my original Iomega HDD installation disk, disconnected my DSL from the port, and followed the instructions from Iomega on what to do when you get a "code 28 error" when installing the program. It tells you to put the disk inm edrive and reinstall and that should solve the poroblem. It doesn't. I still get the message "retrieve failed ". Does that mean Installshield is itself corrupted or what? I am going nuts over this.

 

I do not have any TPP files in my Win98SE Inf folder. I have had my DSL modem connected by USB besides my printer and scanner and that file has never been loaded. Let me see if I can dig up more info. I still think Iomega is full of beans.

Image if Inf folder.
http://xs60.xs.to/pics/05512/inf.jpg

 

Uninstall what you have already downloaded from the Iomega disk.

Place the Iomega CD in the drive then open My Computer and right clcik on the drive that the disk is in and click Open. Look for a folder named usb/win98 or similar. The file you need should be located there. That file is a USB 2.0 driver for Win98SE.

How do I install my Iomega Hard Drive?

 

Whiskeyman et al "“ After going round and around with IOMEGA I may have found the problem and I think it may be an installation issue as I indicated yesterday. So before trying anything further, I ran Norton WinDoctor and it turned up a missing program file that seems to be related to InstallShield. The report is as follows: Missing file: C:\program files\common files\installshield\professional\runtime\09\01\intel32\dotnetinstaller.exe "cannot access necessary file." Is this a windows file? I am using Firefox as my browser. It would seem that since I know the download program works because I can find the folders and files themselves (in the temps file), it must be the installation program that is causing the problem. Is ther a way to get this file from wherever it is? Or do I need to reinstall the installation program wherever that is? Thanks.

 

Sorry - I didn't complete the string - the missing file is "mscoree.dll" and I guess that is a Windows file.

 

I cannot see how this file relates to Win98SE. I believe this is an issue with Norton misidentifying a problem.

Cannot Access a Necessary File, mscoree.dll

PRB: "Mscoree.dll Could Not Be Found" Error Message When You Try to Run a .NET Executable File

 

OK - Looks like that is not the problem. I did a Google and found numerous TPP300.SYS references One is: http://www.ratocsystems.com/english/support/driver/u2ec5.html

It is a USB Storage Driver for Windows 98 (I wonder if it is on my 98SE Installation disk). So when InstallShield can't find it when trying to install the Iomega program the question is how did TPP300.SYS get installed in the beginning - with 98SE or with the Iomega hard drive program. Anyway I will download the program, which contains many drivers and try to get it to install. Let's see what happens.

 

OK - I downloaded the program did a "find" and TPP300.sys shows up as being in the program in "my download files ". I went to device manager, tried to install it under the portable hard drive icon within the USB menu, told it to look in "my download files" and it can't find it. So I copied the TPP300.sys folder to my desktop gave it the path of C:\desktop\TPP300.sys clicked on update device drivers and it still could not find it. The answer is "The path was not found....." What am I doing wrong?

 

I believe that file needs to be in C:\WINDOWS\SYSTEM32\DRIVERS. Also I could not locate that file on the Win98SE CD. That is a USB 2.0 driver which Win98SE doesn't support. The driver disk for the drive is supposed to have it, If you continue to have problems think about getting a USB 2.0 card and place it in an empty PCI slot to hook the drive to.The card should have the software with that file and correctly install it.

 

OK - I went back to the installation disk opened it in my computer and there is no usb file or similar. I forget how to send you a picture of the window that shows the files. I know it has to do with Print Screen. Also I did a search for Iomega and turned up several folders. One is IOSUBSYS which is under Win/sys in the hierarchy. It has many drivers but no TPP300.sys. When the disk tries to install itself from D drive the first thing that comes up is that it is installing a Windows 98 mass storage driver. I can't identify that either. When I look into the System32 folder there is no driver identified as Iomega or Windows mass storage.

The USB 2.0 driver also works in a USB 1.1 port which are what I have on this computer. I can't find a conversion card that runs on a Pentium II.

Another thing has happened. When I open my computer it now shows an A drive which is my removable floppy drive - not installed. When I use device manager to try to find the driver it keeps pointing to A drive - again not installed. When i point to D drive it says there is no information. This is getting crazy.

 

Look in your Bios settings to see if the floppy drive was disabled or incorrectly identified.