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IE cannot display Facebook page (login)

Discussion in 'Internet Explorer & Microsoft Edge' started by pastorjoe777, 2010/10/16.

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  1. 2010/10/16
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Pleeeeease help. I have search high and low and tried almost everything I have found on the internet about solving this problem (other borwse, clearing cookies, new DNS server, etc) and "no juice ". :( Every other website seems to work OK on my PC (Compaq w/Windos XP), but about a month ago I could no longer sign in to Facebook. Facebook.com comes up, but when I type my login info it reditrects to a page that says, "Internet Explorer cannot display the webpage ". I can access FB on another PC at home (the kids), but not on mine. What else can I do?:confused:
     
    pastorjoe777,
    #1
  2. 2010/10/16
    TonyT

    TonyT SuperGeek Staff

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    Check if facebook.com is in the Restricted Sites zone.
     
    TonyT,
    #2


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  4. 2010/10/16
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    No Tony, it is not. I am the only one who uses this PC and I have not changed anything.
     
    pastorjoe777,
    #3
  5. 2010/10/16
    markmadras

    markmadras Banned

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    Its apparent that there is something in your system that is blocking connection to the web page in question. Your facebook account is obviously working so you need to try a few things with your own PC to find out why it is blocking the connection. I suspect there is an infection causing this. Please first check the advise given by TonyT, strange things can happen with an infection so have a look in restricted sites just to make sure (sorry to repeat this if you have actually already looked).

    Then follow the advise in this article.

    http://www.ehow.com/how_5609871_remove-facebook-virus.html
     
    Last edited: 2010/10/16
    markmadras,
    #4
  6. 2010/10/16
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Well, I guess I should just give up.:( I already had Malwarebytes and it found nothing. I just tried Combofix and it deleted some toolbar, but nothing. I still cannot log on to Facebook. :eek:
     
    pastorjoe777,
    #5
  7. 2010/10/17
    Arie

    Arie Administrator Administrator Staff

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    We don't give up that easy.

    From your (problem) computer, open a command prompt and type tracert www.facebook.com >c:\trace.txt

    Copy the contents of trace.txt in your next reply.

    Also check with nslookup facebook.com
     
    Arie,
    #6
  8. 2010/10/17
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Sorry that I have to ask: Do you have parents or a loved one in the house that would prefer you not going to facebook?
     
    Steve R Jones,
    #7
  9. 2010/10/17
    TonyT

    TonyT SuperGeek Staff

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    Also, the hosts file could be mapping facebook.com to localhost.
     
    TonyT,
    #8
  10. 2010/10/17
    Arie

    Arie Administrator Administrator Staff

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    That's posseble Tony, my test running tracert would show that.
     
    Arie,
    #9
  11. 2010/10/18
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Here is what tracert found:

    Tracing route to www.facebook.com [66.220.147.33]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
    2 31 ms 31 ms 32 ms 10.32.149.1
    3 31 ms 32 ms 31 ms 130.81.46.96
    4 32 ms 34 ms 32 ms so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
    29.8]
    5 35 ms 37 ms 37 ms so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
    1.17.6]
    6 37 ms 37 ms 37 ms 0.ae3.BR2.NYC4.ALTER.NET [152.63.3.110]
    7 34 ms 35 ms 34 ms te-11-3-0.edge2.NewYork2.level3.net [4.68.110.10
    5]
    8 35 ms 35 ms 36 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
    9 40 ms 40 ms 42 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]

    10 53 ms 53 ms 54 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
    54]
    11 42 ms 43 ms 59 ms ae-3-89.edge3.Washington4.Level3.net [4.68.17.14
    9]
    12 45 ms 43 ms 50 ms FACEBOOK-IN.edge3.Washington4.Level3.net [4.53.1
    16.6]
    13 44 ms 42 ms 70 ms ae2.bb01.iad2.tfbnw.net [204.15.20.88]
    14 125 ms 123 ms 124 ms ae10.bb01.iad2.tfbnw.net [74.119.78.18]
    15 120 ms 115 ms 116 ms xe-0-0-0.dr01.snc4.tfbnw.net [74.119.76.28]
    16 114 ms 117 ms 114 ms eth-17-25.csw04b.snc4.tfbnw.net [74.119.77.99]
    17 122 ms 124 ms 123 ms www-12-04-snc4.facebook.com [66.220.147.33]

    Trace complete.

    Thanks Arie!
     
    pastorjoe777,
    #10
  12. 2010/10/18
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Server: dslrouter
    Address: 192.168.1.1

    Non-authoritative answer:
    Name: facebook.com
    Addresses: 69.63.189.11, 69.63.181.12, 69.63.189.16
     
    pastorjoe777,
    #11
  13. 2010/10/18
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Well...I certainly wish my parents were here with me, and my loved one is hopeing I can get this fixed so that she too can log in to facebook! ;):D
     
    pastorjoe777,
    #12
  14. 2010/10/18
    TonyT

    TonyT SuperGeek Staff

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    Post the result of this:
    Code:
    tracert www.facebook.com
     
    TonyT,
    #13
  15. 2010/10/19
    Arie

    Arie Administrator Administrator Staff

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    TonyT : Hu? I just had him do that, see post # 10
     
    Arie,
    #14
  16. 2010/10/19
    Arie

    Arie Administrator Administrator Staff

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    pastorjoe777, your problem seems to stem from the fact that you have your DNS set to your router, not your ISP.

    While that is an IP for facebook, everything else seems to point to one of the 69.63.x.x addresses.

     
    Arie,
    #15
  17. 2010/10/19
    TonyT

    TonyT SuperGeek Staff

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    He may have edited that post, it was not there yesterday when I last posted.
     
    TonyT,
    #16
  18. 2010/10/19
    TonyT

    TonyT SuperGeek Staff

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    Those 69.63.x.x IPs are Facebook IP addresses.
    Code:
    Source	TTL	Address Type	Record Type1	Resolution
facebook.com.	2770	IN	A	69.63.189.16
facebook.com.	2770	IN	A	69.63.181.12
facebook.com.	2770	IN	A	69.63.189.11
facebook.com.	96357	IN	NS	ns3.facebook.com.
facebook.com.	96357	IN	NS	ns4.facebook.com.
facebook.com.	96357	IN	NS	ns5.facebook.com.
facebook.com.	96357	IN	NS	ns1.facebook.com.
facebook.com.	96357	IN	NS	ns2.facebook.com.
    I suggest changing the DNS server in the router itself to other than Verizon DNS servers.

    Also, verify correct LAN settings in IE > Tools Menu > Internet Options > Connections tab > LAN settings button > nothing should be checkmarked there.
     
    TonyT,
    #17
  19. 2010/10/19
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Thanks Arie and Tony for taking time to help me with this. How could this happen? Would someone have had to do it manually or was it a bug? Anyway, your responses seem to be the answer to correctig the problem, but I have no clue how to correct it. Changing DNS server in router is something I have never heard of. I know I have access to the router via the website and there are a bunch of controls I can change, but I do not want to make the situation worse by changing the wrong thing(s). Any suggestions?
     
    pastorjoe777,
    #18
  20. 2010/10/19
    TonyT

    TonyT SuperGeek Staff

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    First try this in address bar:
    http://69.63.189.16/ (just click it here)
    and you should be taken to facebook.

    If not, then there's something on your computer that is blocking facebook.com and its IP addresses. And we will proceed to tshoot if necessary.
     
    TonyT,
    #19
  21. 2010/10/19
    pastorjoe777

    pastorjoe777 Inactive Thread Starter

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    Tony, as I indicated in my original post I can login to facebook.com, but I am redirected to the "IE cannot display webpage" page when I try to login in. The link above took me to facebook.com and that is as far as I can get. After typing my email and password I can go no further. :(
     
    pastorjoe777,
    #20
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