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Old 2nd January 2010   #1
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Unable to open Amazon.com website


For 2 or 3 weeks I have received the unable to open website error message when attempting to open www.amazon.com I don't know of any other website I am having similar problems with. I am using IE8 with WIN 7. After using the Trouble Shooter on the Error Page. The consistant response is that it was unable to find a cause for the problem.

I have searched through IE8s - Internet Options, checked the blocked sites and can find nothing to be blocking the access.
(I am a good Amazon Customer and owe them no money)

I am always fiddling about with programs and settings but have not made any major changes, that I recall, to cause this event.

All Virus and Securiry scans performed obsessionally "Tracking Cookies" is as serious as it gets.

Thank you in advance for your help. I hope someone can crack it.

Trevor - Australia

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Old 2nd January 2010   #2
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In IE's advanced tab is a RESET button that might help.

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Old 2nd January 2010   #3
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Try flushing your DNS cache. Kind of a long shot but it's worth a try.

http://www.techmynd.com/clear-your-local-dns-cache/

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Old 2nd January 2010   #4
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Unable to open Amazon.com


Thanks for the IE Reset Idea. Unfortunately it didn't change the result for amazon.com.

Trevor - Australia

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Old 2nd January 2010   #5
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Hi Zander, unfortunately flushing the DNS cache didn't get Amazon.com openened, thanks for the suggestion.

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Old 2nd January 2010   #6
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ozpy,
Here are a couple things to try:


(1.) In IE: Tools: Internet Options> General tab, Clear History and Delete Cookies and Files.


(2.) If not then here is a link to IE Fix

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Old 2nd January 2010   #7
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SP3851, Thank you for the suggestions, unfortunately neither made a dot of difference to the problem.

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ozpy,

Have you tried Opera Browser ?
Downlaod and install and see if you can access Amazon.com from there.

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Old 2nd January 2010   #9
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Thank You SP. I have just installed Opera and can access Amazon.com with it. It slowed for a while "resolving hosts" I am not sure if IE has the same problem.
While I can now get around the problem, the problem with IE remains.
Trevor Australia

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Old 2nd January 2010   #10
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G'Day "ozpy"

Besides the obvious firewall that may be blocking you from this site, there are some basic reasons for your problem, most caused by the inherent bugs in IE8 (and 7 and 6) that for some reason keep changing settings in the "Internet Options" which set the criterion for the IE version.

The most common I have noticed is the "Disable script debugging (other)" option which keeps un-checking itself and is one of the main causes why web sites do not load correctly or not at all.

Rather then only change or check on this setting, you might like to check the settings of all "Internet Properties" to ensure that you have a reasonable setup.

If you do, then follow these steps. (I presume that you know the basics of W7)
[-> = next step in sequence - obviously the proceeding steps follow from the previous!]
NB: if an option is not mentioned in these instructions, leave it at the default level and only make changes to the parameters mentioned in the instruction steps !!

1. Goto Control Panel -> click on Internet Options. The Internet Properties window now comes up on the screen and is open by default at the "General" tab where we start checking.

2. On the Browsing History area there are 2 buttons, 1st click on the Settings button -> ensure that the "check for newer versions iof stored pages:" is set to "Automatic" -> and that the "disk space used" is set to "50" -> then in the "History" section at the bottom change the "Days to keep pages in history:" to no more than "14" -> after that, click on "OK"

3. Now back at the Internet Properties "General" tab. click on the "Delete" button in the same "Browsing History" area -> In the "Delete Browsing History" pop-up window, the default has the 1st 4 boxes ticked (checked) and the last 3 un-ticked, do not change this unless these options are not as described and if they are not ensure that they are as described, -> then click on the [Delete] button at the bottom of this window, be careful and not click on any options that are under the active window at any time. Once the Delete has performed its task, it will automatically revert back to the "Internet Properties" window

4. Now click on the "Security" tab at the top, once there, there are 4 icon parameters dispalyed at the top, the first being 'Internet" and you now check the "Security level for this zone" setting to ensure that it is "Medium - High" and observe if the [Default Level} button is grayed out or black text. If it is in Black text, click on it to set the zone level correctly to "Medium - High" once this is done, go to the next step

4a. Now click on the "Local Intranet" icon and ensure that this is set to "Medium - Low" again checking the [Default Level} button is grayed out or black text. If it is in Black text, click on it to set the zone level correctly. ->

4b. Now click on the "Trusted sites" icon and perform the same check = 'Medium" and if the [Default Level} button is grayed out or black text. If it is in Black text, click on it to set the zone level correctly. -> once done, click on the [Sites] button, once there , the parameters are usually all blank and at the bottom the "Require Server......" box is ticked, Un-tick this box and then click the [Close} button. ->

4c. back at the Security tab, click on the "Restricted sites" icon and ensure that this is set to "High" again observe the [Default Level} button is grayed out or black text. If it is in Black text, click on it to set the zone level correctly to High. -> now click on the {Sites] button !! be careful now !! in the bottom window area "Websites:" which lists all the blocked websites, I want you to check if the "amazon.com" is listed in any way i.e. could be www.amazon.com or just amazon.com. If it is, click on that line which will activate the [Remove] bottom on the right and you would now click on it to remove the amazon entries from this list, ** Do NOT change anything else, and if amazon was not listed, simply [Close] this window **

5. You can check the "Privacy" "Content" "Connections" and "Programs" tabs if you want to however they usually do not cause any issues and are best left alone at their default settings, unless you have some specific program options.
Privacy default - Medium,
Content - needs advanced knowledge to change anything so don't!,
Connections - should be all empty and the [LAN Setting] options should not have any boxes checked (all un-ticked!)
Programs - read it carefully as it is self explanatory and make changes if you need to?!

6. Now click on the "Advanced" tab and in this pop-up window note that the [Apply] button text is grayed out click on the [Restore advanced settings] button which when this task is completed (usually very fast) will make the [Apply] button text black, which you now click on and once it has turned gray again it will have completed it's task and you now click on the [OK] button.

!! This action will close the "Internet Properties" window and you have completed the tasks.

7. Now RE-Boot the Computer

8. Once re-booted, clear (empty) the Recycle Bin ! this is important!

9. Read these steps carefully ! -> Now open the IE8 browser and Manually retype the whole URL line, i.e. http://www.amazon.com and hold the Shift key down while you press the Enter Key and let go of both this should reload (download) a fresh amazon page and display it for you.

OK see how this goes and let me know the result.

pcbugfixer


Last edited by pcbugfixer; 2nd January 2010 at 23:49. Reason: typo
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Old 3rd January 2010   #11
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Your effort writing and mine doing deserved a better result. We obvioulsy didn't catch the responsible bug. Holding the shift key down did keep the error message at bay for a few seconds. Thank you for the effort.
Trevor Australia


Last edited by ozpy; 3rd January 2010 at 00:52. Reason: spelling corrected
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Old 3rd January 2010   #12
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ozpy,

After seaching for quite awhile I found this web site that might help you.

You have already ran virus and spyware.

Step 2 is what you might want to try - it deals with add-ons to IE8
http://www.brighthub.com/computing/w...les/44681.aspx

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Old 3rd January 2010   #13
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G'Day 'ozpy"

1. Can you please complete the (your) System Information (System Specs) in your User CP please

2. do you have any other Browsers installed ? if not please install Firefox v3.5.6 USA version please. - No need to reboot after installing it, and try loading the amazon.com page.

"sp3851" suggestion is worth looking at, however mostly refers to IE not loading correctly or not loading any pages which obviously is not the case ?? is this correct, i.e. you can load other web pages ??

pcbugfixer

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Old 3rd January 2010   #14
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Originally Posted by ozpy View Post
Thank You SP. I have just installed Opera and can access Amazon.com with it. It slowed for a while "resolving hosts" I am not sure if IE has the same problem.
While I can now get around the problem, the problem with IE remains.
Trevor Australia
G'Day pcbugfixer,

In answer to your question:

Ozpy does have Opera installed and is able to access Amazon.com

I suggested Step 2 about the add-ons - one could be corrupted.

sp3851


Last edited by sp3851; 3rd January 2010 at 01:38.
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Old 3rd January 2010   #15
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Originally Posted by pcbugfixer View Post
G'Day 'ozpy"

1. Can you please complete the (your) System Information (System Specs) in your User CP please

2. do you have any other Browsers installed ? if not please install Firefox v3.5.6 USA version please. - No need to reboot after installing it, and try loading the amazon.com page.

"sp3851" suggestion is worth looking at, however mostly refers to IE not loading correctly or not loading any pages which obviously is not the case ?? is this correct, i.e. you can load other web pages ??

pcbugfixer
amazon.com is the ONLY page, I am aware of, that currently wont load by IE8

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