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well this is my first post as I am a new member
I have a problem with IE. Simply when I tried to run IE the computer gives me a blue screen then a restart. after that and when I logged again to my system windows displays a massage "The has recovered from a serious error" or something like that.
I have tried to upgrade to IE7and IE8 but still the same problem
I can access the net using Firefox
I have checked my system for viruses spyware and Maleware but it is clean
any suggestions. Thanks
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Always helps to post your OS otherwise we are in the dark.
First set up the computer not to restart after a system failure and post the Stop message, if any from the blue screen ....
Quote:
Control Panel > System > Advanced > Startup and Recovery > Settings ....
Under System failure uncheck 'Automatically restart' and under Write debugging information select 'Kernel memory dump' from the dropdown list and OK out.
The computer will now show the BSOD in the event of a System failure giving details of the Stop message and the contents of the memory will be dumped to disk.
Try starting IE with no-add-ons ....
Right click IE icon on desktop > Start without add-ons, or .....
Start > Programs > Accessories > System Tools - IE (no add-ons)
well I always do mistakes when I am angry. I forgot to write that I have XP pro.
OK I have done what you have told me and know I can see what is written in the blue screen.
The only thing I was able to understood that maybe there is some error in "tcpip.sys" file.
IE without add-ons is not working it gives me an error message "The file does not have a program associated with it for preforming this action ......." and that happens only when I select "NoAddOns"
I am not sure what to do with the dump file I was able to view the "memory.dmp" file using "dumpchk.exe"
Let's see tha debug log of the dump data = please follow the instructions here and note .....
Quote:
Unfortunately these logs require expert knowledge to analyze and there are currently no members that have the depth of knowledge necessary. Members can only make observations and suggestions as to how you might proceed toward finding the cause ....
Which version of IE is installed at present and which XP Service Pack is installed?
Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOW\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOW;C:\WINDOW\system32;C:\WINDOW\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090206-1234
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Wed May 27 11:57:36.406 2009 (GMT+3)
System Uptime: 0 days 0:56:44.124
Loading Kernel Symbols
........................................................................... ...............................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details
Loading unloaded module list
..........
*************************************************************************** ****
* *
* Bugcheck Analysis *
* *
*************************************************************************** ****
Use !analyze -v to get detailed debugging information.
BugCheck 8E, {c0000005, ed9d4217, b75cd7c0, 0}
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details
Probably caused by : kl1.sys ( kl1+2177 )
KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: ed9d4217, The address that the exception occurred at
Arg3: b75cd7c0, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
Unfortunately these logs require expert knowledge to analyze and there are currently no members that have the depth of knowledge necessary. Members can only make observations and suggestions as to how you might proceed toward finding the cause ....
I will give you my 2 cents worth ....
Quote:
PEB is paged out (Peb.Ldr = 7ffdd00c). Type ".hh dbgerr001" for details
Probably caused by : kl1.sys ( kl1+2177 )
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
Info on this is scanty and Previx lists it as possible malware, but I would need to refer you to the Malware & Virus Removal forum for a realistic opinion.
Quote:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
You may have a memory problem, but the more likely cause is your AV .....
Quote:
0x00000005: INVALID_PROCESS_ATTACH_ATTEMPT
Generally, use the General Troubleshooting of STOP Messages checklist above to troubleshoot this problem. A specific problem is known to exist with Win XP SP2 and Server 2003 in combination with certain antivirus programs, firewalls, and similar software; see the article linked below for details and current status of a fix from Microsoft.
So the bottom line is that your problem may be caused by your AV, which is Kasperky?
Please, upload following files to http://www.virustotal.com/ for security check: bckd.sys file located in c:\windows\system32\drivers
Post scan results.
Some infection is very possible in this case here. Check the above file, first, though.
Broni,
Here is the result link analisis/d7a61423734a70aa700bd99a8d56d09454c832dbabce89dcc14317ff49c9631b-1240917311
All results are (-)
By the way I have tried to run "Internet Explorer"in windows "safe mode with network support"
And it is working
first time when windows safe mode listing the loaded files it reached the file "TDI.SYS" then the computer restart by it self.
again I ran windows in safe mode and it is OK this time and also IE works ?
. I forgot to write that I have XP pro.
