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Old 8th November 2006   #1
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Macromedia Flash Player not recognized


For some reason, when I access a website that uses Macromedia Flash, I am told over and over that my player needs to be updated, or I am told that I need to install a flash player because the site does not recognize that I already have it.

I have installed, re-installed and installed the latest version of the flash player over and over, and yet this message continues to surface.

Where is my flash player, and why do I keep getting these messages to update?

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Old 8th November 2006   #2
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sandilew--Sites that have Flash Player content need to allow ActiveX controls to run. The easiest way to do that is to put the URL of the site into your Trusted Sites. (Uncheck the box "Require Server Verification".)
After you do that, click Refresh or exit and reenter the site.
In order to install Flash Player, adobe.com has to be allowed to use ActiveX controls. Putting it into Trusted Sites will also do that. It sounds like you have done that, but you can test for existence and version of FlashPlayer by visiting http://www.macromedia.com/shockwave/welcome/
For that to test successfully, you will have to put macromedia.com into Trusted Sites!!

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Old 8th November 2006   #3
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Thank you WelshJim,

Yes, I do have the updated Flash player 9. I've installed it several times. So often, that it shows as working almost the moment I tell it to install.

I will try putting the sites into "trusted" sites and see if that helps.

One of the places I go is American Greetings.com because I sent e-cards. That IS in my trusted sites, but every time I go there it tells me my flash player needs updating, and that just can't be.

I have never had this problem before, so it has baffled me somewhat and caused a bit of frustration as well.

Thank you for your help.

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Old 8th November 2006   #4
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sandilew--Please let us know if this helps. If not perhaps disable any popup blocked you have to see if that is the answer.

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Old 9th November 2006   #5
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Hello WelshJim,

First, thank you so much for continuing to work with me on this.

I did as you suggested, went to Adobe to test the shockwave player and the flash player. Adobe.com was already listed in my trusted sites. The shockwave player worked just fine, but the Adoble flash player gave me the following message:

You need the latest Flash Player and JavaScript enabled to view this content.

Get the Flash Player now

So I closed all other browser windows, downloaded and installed Flash Player 9 successfully. I watched it spin and tell me it was successfully installed (this must be about the 10th time I've done this now.) Then I returned to the test page..............

AND THE SAME THING HAPPENED THAT HAPPENED THE FIRST TIME I WENT!

The Shockwave player worked fine and I got the same message to intall the Flash Player. This only seconds after installing the flash player.

So NO, whatever is going on, adding it to the trusted sites is not making it work or fixing the problem.

Sorry! But what about that part that says JavaScript enabled??? I don't know how to do that. I checked Internet Options/advanced for it but couldn't find anything worded exactly like that. Any suggestions??

Cordially,

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Old 9th November 2006   #6
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Hello,

First off I want to thank you Jim for supplying me with the URL to where I could test the flash player. It kept telling me that it needed updating.

Finally I installed the Adoble flash uninstaller program and totally removed the flash player. Then I went to Windows download and updated my DirectX user endtime whatever. Apparently it was not updated to the latest version. Then I went back and installed the Adoble Flash Player 9 from scratch.

After all that was done I went back to the flash player test page, and finally, for the first time, it played and told me both the shockwave player and the flash player were working just fine. Now I will keep my fingers crossed that this problem is finally solved.

Again, thank you for all your help.
Cordially,
Sandie Knapp

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Old 9th November 2006   #7
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sandilew--Good for you in solving the problem. Was this the FlashPlayer Uninstaller you used?
http://www.adobe.com/cfusion/knowled...fm?id=tn_14157
It sounds like the ActiveX control downloaded by the original FlashPlayer installation may have been corrupt.

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Old 9th November 2006   #8
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Yes Jim,

That is the uninstaller program I used. Apparently it worked. I don't know if updating my DirectX helped too, or not. But everything is working fine now.

Cordially,
Sandie Knapp

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