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Old 21st June 2004   #1
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Cannot Sign On to Excite.com


Hello, A friend of mine wrote me asking why he was not able to sign on to Excite.com, so I tried it and I am not able to either. We both have SpyBot and AdAware on our system and we thought this was the problem but obviously it is not because my daughter who is here visiting from Chicago with her laptop and hooked into our router modem through RoadRunner is able to log on with no problem. (I am able to sign in if I use Mozilla but not Internet Explorer) My friend and I get the following message when we try to sign in through internet explorer. We have cookies enabled and JavaScript. Our clocks are correct. Everything below seems to be working OK on our computers. RoadRunner said they do not have anything that would prevent us from getting on excite.
QUOTE:
The browser you're using is not allowing you to sign in to Excite.

Right now, your browser's settings are configured to disable cookies and/or javascript. In order to access your account, you must change your browser's settings to accept both cookies AND javascript.

NOTE: You will also receive this error if you computer system time is off by more than a few hours, or is set to an incorrect day or year. To check your system time on your computer, please double-click the date and time in the bottom right of your screen, and confirm it is set correctly.

How do I change my browser settings?
This depends on the browser you're using. If you are getting a message asking if you want to accept cookies, choose Yes. Otherwise, we recommend that you click the "Help" button at the top of your browser in order to learn how to properly accept cookies and javascript. (You'll most likely be able to enable these settings by locating the Security and/or Privacy tabs found within "Internet Options" in your browser's "Tools" pull-down window.)

Tip: If you are using the same browser that came installed on your computer when you bought it - and if you've owned your computer for a couple of years - we recommend that you download the latest version. Internet Explorer users, click here. Netscape users, click here.
Tried everything and still can't sign in? It could be due to one of these issues:


Your computer's clock may be set ahead 10 years or more. Your clock may be showing the correct time of day, but is it set to the right year? Believe it or not, this has prevented some Excite users from being able to sign in.


Your computer's hard drive (C:, most likely) has low disk space. If your computer's operating system uses Windows, and if your hard drive is nearly full, this may prevent you from being able to sign in to your account. You may want to delete some old files or move a number of your files to another drive on your computer.


Your computer/computer's network is using security software or a firewall that prevents you from signing in. Some security software and firewalls use settings that make it impossible to sign in to an Excite email account. These settings can be changed, so please check with your network administrator or call the security software maker if you believe this may be true in your case.
UHQUOTE.

Any suggestions will be appreciated.

Jean

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Old 21st June 2004   #2
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(You'll most likely be able to enable these settings by locating the Security and/or Privacy tabs found within "Internet Options" in your browser's "Tools" pull-down window.)

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Old 21st June 2004   #3
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You were right, Steve, I went into the Privacy option and excite.com was blocked. When I removed it from the blocked list, I was able to sign on to Excite. It was easy but I couldn't find it earlier.

Thanks for your help.

Jean

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