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Old 17th June 2004   #1
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No browser can connect to the internet


Hi-

I have a problem with any browser connecting to the internet. All of the rest of my networked programs work fine, but I can't connect to the internet using IE6 or Mozilla (which I recently installed to see if it would work). Things all went bad when I was infected by a nasty hijacking trojan. In my attempts to clean out my computer, I erased some stuff using hijack this and now the browser won't connect (but the virus and trojan are gone). Does any one have any idea what little component might be missing that is preventing any page from being loaded? Thanks.

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Old 17th June 2004   #2
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Dial up or dsl/cable?
What "does" happen when you try to connect?
Does your email work?

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Old 17th June 2004   #3
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The browser tries to connect, and then the error page comes up saying it can't connect. It won't connect if you type in a URL, it won't work with the bookmarked pages. NOw that I'm using Mozilla, it says it can't find the page. My email works fine. We are also networked to a Citrix based program which works fine.

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Old 17th June 2004   #4
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"I erased some stuff"

My try to repair IE in add/remove programs. And or look for info to UNinstall/reinstall IE. Probably a few too many files were deleted.

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Old 17th June 2004   #5
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Perhaps your Winsock has gone south
Try LSPFix.
For Windows versions before XP
http://www.cexx.org/lspfix.htm
For WinXP
http://www.spychecker.com/program/winsockxpfix.html


Last edited by Welshjim; 17th June 2004 at 20:44.
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Old 17th June 2004   #6
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I uninstalled IE6, and installed Mozilla. Mozilla won't work either. I tried the winsock fix and that didn't work. Any other suggestions?

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Old 17th June 2004   #7
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tinoag--Did you try the Internet Explorer Repair Tool as suggested by Steve R Jones? You have not told us what version of Windows you are running. Here is an article that covers all bases.
http://help.att.net/docs/howto/other...&platform=none
Have you called your ISP? I assume you are paying them, so you are not getting the service you are paying for.
There are other possibilities.
Here is one specific. You will need to go to the internet to get the patch. If you cannot, perhaps you have a friend who can burn to a disk for you.
http://www.microsoft.com/downloads/d...displaylang=en
And here are more ideas
http://www.google.com/search?sourcei...ct%22+Internet
Note the possibilities that you are being blocked by your firewall and/or your antivirus programs. You could disable each (separately) and see what happens.

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Old 18th June 2004   #8
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You don't specify your OS so I can't tell you exactly where to look but you probably have a file on the PC named hosts (no extension).

It is a text file so when you find it, open it with notepad, select the entire contents, and post it here.

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Old 18th June 2004   #9
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Newt--Hope tinoag will do that, but a HOSTS file that prevents access to all sites? (Maybe all that is needed is that the ISP's server be on it??) That is why I did not suggest.
tinoag--The HOSTS file to which Newt refers is just called HOSTS. Probably located in C:\Windows. It is not HOSTS.sam.


Last edited by Welshjim; 18th June 2004 at 19:26.
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Old 19th June 2004   #10
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Jim - hosts would have to be really huge to block ALL internet sites but if you put in the proper few you could certainly disable quite a bit.

Mainly, the mention of recent infection made me wonder if there aren't some bad entries in there even if it isn't the cause of the problem. I was planning to add other suggestions after seeing that file.

Actually I'm betting on your winsock fix to get him working again.

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Old 19th June 2004   #11
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Newt--I was expecting that the Winsock fix would do the job, too. But tinoag says it did not help in an earlier post. Still hope we hear further from him.

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Old 19th June 2004   #12
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My System
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HijackThis creates backups. Open HJT and click config, then backups. Tell us what is there. You mentioned a Network. Did you remove any 017 or R1 proxy entries?

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