Can't send E-Mail, get error message

Hello-

I'm at wits end and ready to throw this puter out in the road. I can't send E-Mail messages (I can receive, however). When trying to send I get an Error Message: ..............Socket Error: 10060, Error Number: 0x800ccc0E.

My ISP is Wideopenwest and I'm running Win ME, IE6, OLEXP5. I have run various scans and the system is clear (as far as I know) of any virus, worm, spyware, adware, etc. OLEXP5 settings are corredt as per WOW Specs. I have also tried uninstalling and reinstalling OLEXP.

Help--- I only have a few hairs left to pull out of my head.

Thanks-

Greg

 

Hi Steve-

It hasn't worked since mid May. I haven't changed anything. Well I should say that I did download a few programs to get rid of spyware, adware and pop-ups, but that was done after I started having the E-Mail problems. I was told by my ISP that these programs would get rid of the spyware and pop-ups, which they did, and more than likely get Outlook Express working again, which it didn't. They then told me that I either had a virus(s) and or worm(s). I scanned for those and I'm clean.

This E-Mail account is at home. I use a separate E-Mail account (Hotmail) at my office.

FYI Wideopenwest is a direct cable connection.

Maybe I should point out that my son is having the same problem with his E-Mail account. The service enters the house to his computer first and then is routed upstairs to mine. His computer does have bugs and I don't know, and I guess I should, if he has taken care of that issue yet.

Greg

 

Well, I was going to say that I haven't reveived a Connection Error: 0x800ccc19 but by looking the the link it could also show up as 0x800ccc19, correct?

Here is the Error Message that I get:

The connection to the server has failed. Account: 'pop3.mail.wideopenwest.com', Server: 'smtp.mail.wideopenwest.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Oh, by the way, I do not have any MacAfee programs on my computer.

 

Yup. You do need to know.

How are you set up there? ICS or a router/switch or ???

 

router switch

 

Just asked him.........he hasn't done anything with his computer, evidently it's still has a virus(s). My computer is clean. Could his computer have something to do with me (my computer) not being able to send E-Mail messages?

 

On a router/switch, it is probably (probably) nothing to do with his problems although I don't think I'd continue to share a network with someone who kept working with an infected PC. At the very least I'd load a good firewall and block anything/everything from his IP address.

Have you tried a repair of IE? Add/remove in control panel and when you click on IE you should see an option to repair.

 

He and I have different IPs and he's supposed take care of his computer today. I did mention that he has the same problem with his E-Mail, didn't I?

I did try repairing IE a few days ago and that didn't work. And yes I agree a firewall is a must. I did have Kerio on my machine but I deleted it (temporarily) when someone said that it was causing my Outlook Express problems. Needless to say that deleting it didn't solve my problems.

Greg-

 

Dog - all the searching I've done on socket error 800ccc0e leads me to believe you are dealing with a speed or firewall issue of some sort that is preventing the connection. I think the 'socket error' is more of a 'no socket' thing.

Since you get inbound mail that seems to point to a firewall problem with port 25 and with both of you getting the error, maybe a hardware firewall on your router.

However, you could possibly be looking at post-virus or spyware-caused damage of some sort that has done evil things to winsock. It can't hurt to try running Winsock Fix.

Also a good idea to clean up any spyware/malware you might have picked up. Check a few posts in the security section for suggestions by Lonnie, Dave (noahadfear), or Markp62 for cleaning. At a minimum you should use ad-aware and spybot then after cleaning with them, post a hijackthis log here for a further look at what bad things might remain.

 

Newt-

I did the Winsock Fix. I also ran both Ad-aware and Spybot. Pleasefind below the highjackthis Log:

Logfile of HijackThis v1.97.7
Scan saved at 1:57:31 AM, on 6/13/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\COMPUTER FIXES\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\SCARDSVR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\COMPUTER FIXES\AVGCC32.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\AWS\WEATHERBUG\WEATHER.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\COMPUTER FIXES\A2\A2GUARD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\FINEPIXVIEWER\QUICKDCF.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\ICQ\ICQ.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\WUAUCLT.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\COMPUTER FIXES\HIJACKTHIS.EXE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Computer Fixes\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
O4 - HKLM\..\Run: [AVG_CC] c:\COMPUT~1\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Yahoo HP Reminder 1.0] C:\PROGRAM FILES\YAHOO!\YIP2\HP\ENCWAR\PROGRAM\YR.EXE
O4 - HKLM\..\RunServices: [GEMSTRMW] gemstrmw.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [Avgserv9.exe] c:\COMPUT~1\Avgserv9.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [Weather] C:\PROGRAM FILES\AWS\WEATHERBUG\WEATHER.EXE 1
O4 - HKCU\..\Run: [a²] "C:\Computer Fixes\a2\a2guard.exe "
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O9 - Extra button: ICQ Pro (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.brightstreet.com/cif/download/bin/actxcab.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38116.7682407407
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab


I'll have to check in the morning and see if he is running a firewall on the router. Idon't think he is.

Greg-

 

I suppose, since nobody has replied to the last post,(Highjackthis Log) that there nothing out of the ordinary with it.