Is it me or IE

tipzigfuzz · 10th September 2003

Hi
Over the last week or so I've noticed my IE Browser seems to have to close quite a bit. I get the message IE has encountered a problem and needs to close then I get the usual do you want to send the report (quite useless never had microsoft answer any of the reports sent). Just can't figure out what would make this happen so often. I am using Windows XP with IE 6. Any thoughts or suggestions sure would be appreciated

Welshjim · 10th September 2003

tipzigfuzz--what you describe could be a symptom of one of the recent worms like MSBlaster. Have you scanned with your antivirus program?
However, if that shows nothing, we need some more detail. Next time you get the error reporting window, click on "Click Here" or "Details", and then copy and paste/post here the actual error involved.

tipzigfuzz · 11th September 2003

Hi Jim
I have run my anti virus scan when the MS Blaster was going around but I will run it again to make sure. If nothing shows up I'll copy and paste the error and see if something can be figured out from there. Thanks for the help.

**Panda** · 14th September 2003

FYI...

If I remember correctly, the SEND TO MS doesn't mean you'll get an answer back. I think I read that all they want is the info so they can figure out if they have a glitch to patch (!!!!REALLY!!!????)or if they need to build a better machine in their next version. You're right. I also feel this is useless.

Good luck on your problem.

**PeteC** · 14th September 2003

I would go further than just running the virus scan - download the MS Blaster removal tool from your antivirus supplier and run it and make sure you have the MS patch installed.

See this ...........

You are receiving this message because you are a Microsoft newsletter subscriber. Please print this page for your reference.

It is very important that you check the Security site regularly for the most recent news: http://go.microsoft.com/?linkid=221015

In This Newsletter:
--Who Is Vulnerable
--4 Steps for Home Users

At 11:34 A.M. Pacific Time on August 11, Microsoft began investigating a worm reported by Microsoft Product Support Services (PSS). A new worm commonly known as W32.Blaster.Worm has been identified that exploits the vulnerability that was addressed by Microsoft Security Bulletin MS03-026.
Who Is Vulnerable?
Users of the following products are vulnerable to infection by this worm:
. Microsoft® Windows NT® 4.0
. Microsoft Windows® 2000
. Microsoft Windows XP
. Microsoft Windows Server(TM) 2003

Your computer is not vulnerable to the Blaster worm if either of these conditions apply to you:
. If you are using Microsoft Windows 95; Windows 98; Windows 98 Second Edition (SE); or Windows Millennium (Me).
. If you downloaded and installed security update MS03-026 prior to August 11, the date the worm was discovered.

4 Steps for Home Users
If you are using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003, you should follow the steps in this sequence to help protect your system and to recover if your system has been infected.

1. Enable a Firewall: Make sure you have a firewall activated to help protect your computer against infection before you take other steps. If your computer has been infected, activating firewall software will help limit the effects of the worm on your computer.

The latest Windows operating systems have a firewall built in. Windows XP and Windows Server 2003 users should print or save the following instructions for how to enable their firewall.

If your computer is rebooting repeatedly, disconnect from the Internet before you enable your firewall. To disconnect your computer from the Internet:

. Broadband connection users: Locate the cable that runs from your external DSL or cable modem to the wall and unplug that cable either from the modem or from the telephone jack.
. Dial-up connection users: Locate the telephone cable that runs from the modem inside your computer to your telephone jack and unplug that cable either from the telephone jack or from your computer.

Follow the instructions provided for your operating system, and then reconnect to the Internet.
. Windows XP Professional users: http://go.microsoft.com/?linkid=221016
. Windows XP Home Edition users: http://go.microsoft.com/?linkid=221017
. Windows Server 2003 users: http://go.microsoft.com/?linkid=221018
. Windows NT 4.0 and Windows 2000 users: You will need to install a third-party firewall. Most firewall software for home users is available in free or trial versions. If you are unable to download a firewall product, please check with your local computer retailer. Check the following resources for more information on personal firewalls:
-- ZoneAlarm Pro (Zone Labs): http://go.microsoft.com/?linkid=221019
-- Tiny Personal Firewall (Tiny Software): http://go.microsoft.com/?linkid=221020
-- Outpost Firewall (Agnitum): http://go.microsoft.com/?linkid=221021
-- Kerio Personal Firewall (Kerio Technologies): http://go.microsoft.com/?linkid=221022
-- BlackICE PC Protection (Internet Security Systems): http://go.microsoft.com/?linkid=221023

Windows 2000 users: Alternatively, you can take steps to block the affected ports so that your computer can be patched. Here are some modified instructions from the TechNet article HOW TO: Configure TCP/IP Filtering in Windows 2000: http://go.microsoft.com/?linkid=221024.

2. Update Windows: If you are disconnected from the Internet, remember to reconnect before you take the next steps. Download and install the security update addressed in Security Bulletin MS03-026 for the version of Windows that you are using from the Microsoft Download Center.
-- Windows NT Server 4.0 and Windows NT Workstation 4.0:
http://go.microsoft.com/?linkid=221025

-- Windows NT Server 4.0, Terminal Server Edition:
http://go.microsoft.com/?linkid=221026

-- Windows 2000:
http://go.microsoft.com/?linkid=221027

-- Windows XP: The vast majority of Windows XP customers use this version. If you are unsure, it is likely that you are using this version.
http://go.microsoft.com/?linkid=221028

-- Windows XP (64 bit): The 64-bit version of Windows XP requires special hardware to run. If you are unsure, it is likely that you are not running this version of Windows XP.
http://go.microsoft.com/?linkid=221029

-- Windows Server 2003:
http://go.microsoft.com/?linkid=221030

-- Windows Server 2003 (64 bit):
http://go.microsoft.com/?linkid=221031

3. Use Antivirus Software: Make sure you have the latest updates installed.
. If you already have antivirus software installed, go to your antivirus vendor's Web site to get the latest updates, also known as virus definitions.
. If you do not have antivirus software installed, get it. If you are unable to download antivirus software, please check with your local computer retailer. The following vendors participating in the Microsoft Virus Information Alliance (VIA) offer antivirus products for home users:
. Network Associates: http://go.microsoft.com/?linkid=221032
. Trend Micro: http://go.microsoft.com/?linkid=221033
. Symantec: http://go.microsoft.com/?linkid=221034
. Computer Associates : http://go.microsoft.com/?linkid=221035

Learn about Microsoft's Virus Information Alliance: http://go.microsoft.com/?linkid=221036.

4. Remove the Worm: If you think there is even the slightest possibility that your computer might be infected, use the worm removal tool available at your antivirus vendor's Web site. For additional details on this worm from antivirus software vendors participating in the Microsoft Virus Information Alliance (VIA) please visit the following links:
-- Network Associates: http://go.microsoft.com/?linkid=221037
-- Trend Micro: http://go.microsoft.com/?linkid=221038
-- Symantec: http://go.microsoft.com/?linkid=221039
-- Computer Associates: http://go.microsoft.com/?linkid=221040

Microsoft Communities is your launching pad for communicating online with peers and experts about Microsoft products, technologies, and services:
http://go.microsoft.com/?linkid=221013

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tipzigfuzz · 16th September 2003

Hi I downloaded the MS Blaster repair tool. Didn't find any problem, I also made sure I had all the windows patches and updates have them all, ran a complete virus scan nothing found. I was wondering if maybe it's just my ISP. It seems my IE is either closing or freezing. It doesn't happen every time I'm on the web but it's just enough to get me frustrated every time I have to shut all the open windows and start all over. Thanks for any ideas or suggestions you may have.

**PeteC** · 16th September 2003

Very much doubt it's your ISP causing these problems - you may lose connection if your ISP detects no activity - a link that will not load is a good example - but IE keeps on running.

Recommend you do as WelshJim suggested - post the error message here.

You could also look in Event Viewer > Application and see if an error is reported there when IE crashes and post it here (double click error message to open - hit the icon below the up/down arrows to paste to clipboard).

tipzigfuzz · 17th September 2003

Hi
The next time I get the error message I'll post it here and maybe that will give the forum a hint as to why the IE wants to close. Thanks again for the advice