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Old 1st March 2003   #1
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Unable to connect to www.army.mil


I am unable to log into the Offical US Army website (http://www.army.mil/)

I used to get it with no problem.

I have contacted by ISP (Time-Warner/Road Runner) they cannot solve the problem.

I have tried to contact the Public Relations Section of the Dept of the Army, as suggest by the DOD computer people, but their voice mail boxes are either full or they do not return my calls.

I can get the Navy and Air Force sites, but not the Army.

The following systems information is supplied:
HP Pent II @450mz
RAM: 328
Windows XP Home Edition (All updates)
IE 6 (All updates)
Zone Alarm Pro (All updates)
Norton Anti-Virus (All updates)

One thing I have noticed is the my IP Address is differant from the listing I have on my Zone Alarm Listing. When I try to go into Zone Alarm to change the IP Address listed, it will not permit me to and will not tell be how to.

Thanks.


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Old 1st March 2003   #2
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unable to log into the Offical US Army website (http://www.army.mil/)


I had no trouble connecting to the website but you may find an answer HERE


Last edited by alboy; 1st March 2003 at 10:02.
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Old 1st March 2003   #3
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Have you tried deleting your Temp Files, Temporary Internet Files, and History? If not I would give this a try. Right click the Internet Explorer icon on the desktop and select properties. On the General tab under Temporary Internet Files click on "Delete Files", under History click "Clear History" then click on the Content tab and under Personnel Information click on Auto Complete. When the Auto Complete window opens click on "Clear Forms" and "Clear Passwords".

Then open Windows Explorer, navigate to your Temp folder and delete all of the contents, then open your Temporary Internet file folder and look for all cookies to the site you are having problems with and delete them. Deleting the cookies from here should also delete them from your Cookies folder, but to make sure that they are all gone open your Cookies folder.

HTH


Last edited by Rod; 1st March 2003 at 14:12.
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Old 1st March 2003   #4
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Hi Adam

Rod said good stuff.

You did not say which OS you use or the version of Zone Alarm?

Normally this should not even be in Zone Alarm or any Firewall unless you are using something besides IE to access the site or you are allowing them access your computer.

If Rod's suggestions did not do it, do this, do not retry the site untill both steps are complete.

1. In Zone alarm remove the permissions you gave.
2. go to command prompt type

ipconfig /flushdns

Now retry!

Let us know!

Mike

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Old 2nd March 2003   #5
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I have tried all of the above suggestions and I receive the same message.

I will see if one of my neighbors has Road Runner Service and attemp to log into www.army.mil/

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Old 2nd March 2003   #6
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Army.com


I am not running RoadRunner,but I to have no problems getting to the US Army's sight,but I am us Charter.

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Old 2nd March 2003   #7
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Good Morning Adam

My Daughter is in National guard so uses it from my cable.

Try accessing the site after turning off the Firewall! If this works then the problem is firewall related which I think it is.

Additionally make sure you have not turned on the XP firewall. If so turn it off.

Do you use any kind of popup stopper?

Additionally you might want to do a Spy/Adware cleanup using the below:

Spyware and adware removal

SpyBot http://security.kolla.de/index.php?l...&page=download
Run this twice delete all it finds, “ALWAYS” run this before AdAware.
Leave all it wants to leave after the second run.

AdAware 6.0 http://www.lavasoft.com
Run only after SpyBot!
Make sure to configure to Max settings, all files and compressed files.Delete all it finds

BHO Demon http://www.definitivesolutions.com/bhodemon.htm
A BHO is like a autostart/startup that only runs when you run the Browser.
This program runs stand alone no install is required post me the items it finds other than the below. Normal entries here would be Acro….. (Acrobat Reader) or Nav…. (Norton Anti virus).

And a cleaning of the registry:

RegScrubXP http://home.carolina.rr.com/lexunfre...RegScrubXP.htm
NOTE: W2K and XP only
Select RegScrub finds problems and remove all it finds.


If they don't cure the problem the above will benifit your computer anyway!


Mike

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Old 2nd March 2003   #8
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Adam

You should do the above first then do this:

W98 & ME 2K XP WinSock fix http://www.cexx.org/lspfix.htm

Get back to us!

Mike

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Old 2nd March 2003   #9
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My System
Mike

Great link for RegscrubXP! I installed it and have been reading all afternoon. The Help>XP tips is right on!!

Thanks!

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Old 3rd March 2003   #10
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Thanks to all for the suggestions, but still no success.

I sent this trace and here are the results:

Non-authoritative answer:
Name: www.army.mil
Address: 140.183.234.10

Tracing route to www.army.mil [140.183.234.10] over a maximum of 30 hops:

1 09 ms 66 ms 13 ms 10.32.176.1
2 07 ms 08 ms 8 ms sc-24-30-161-137.socal.rr.com [24.30.161.137]
3 64 ms 13 ms 60 ms SRP4-0.ORNGCA1-GSR2.socal.rr.com [24.30.161.183]
4 08 ms 08 ms 29 ms SRP2-0.ORNGCA4-GSR2.socal.rr.com [66.75.161.189]
5 17 ms 47 ms 47 ms pop2-las-P7-1.atdn.net [66.185.137.173]
6 47 ms 17 ms 36 ms bb2-las-P1-0.atdn.net [66.185.137.162]
7 21 ms 21 ms 70 ms bb2-sun-P5-0.atdn.net [66.185.152.23]
8 25 ms 31 ms 26 ms pop2-sun-P1-0.atdn.net [66.185.140.195]
9 22 ms 24 ms 21 ms Level3.atdn.net [66.185.147.18]
10 20 ms 20 ms 23 ms so-7-0-0.edge1.SanJose1.level3.net [209.244.3.142]
11 23 ms 20 ms 55 ms Qwest-Level3-oc48.SanJose1.Level3.net [209.245.146.230]
12 37 ms 47 ms 23 ms svl-core-02.inet.qwest.net [205.171.214.45]
13 100 ms 99 ms 99 ms dca-core-01.inet.qwest.net [205.171.8.201]
14 107 ms 121 ms 115 ms dca-edge-01.inet.qwest.net [205.171.9.22]
15 414 ms 410 ms 417 ms 63.149.72.26
16 473 ms 483 ms 542 ms 198.26.122.49
17 449 ms 450 ms 441 ms 198.26.122.10
18 474 ms 492 ms 483 ms 33.250.3.2
19 477 ms 480 ms 480 ms 198.26.99.18
20 472 ms 472 ms 491 ms 164.233.5.25
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I sent this trace to the following and this was their reply. They have not returned my phone messages and gave me this web site, but as you know, I cannot access army. mil. Could you folks contact them at the website and explain my problem?

Thanks

Response (Directorate for Public Inquiry and Analysis) - 02/25/2003 11:36 AM
Dear Mr. Adams:

We just went to that page and was able to assess it. We recommend that you contact the Army Web Team for assistance. You may e-mail them via their "Contact Us" web page at http://www.army.mil/ContactForm/index.html. If you are unable to access that page we are providing you their Public Affairs Office telephone number, (7032) 602-5201 or 602-2907.

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Old 3rd March 2003   #11
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The Army site was immediately after your last successful ping on my trace.

Do you use any ad-control software?

This is a long-shot, perhaps, but many of those programs work by blocking sites by adding entries to the hosts file. If it redirected that IP to localhost, you would get no connection to them. Wouldn't hurt to check.

Go to Windows\system32\drivers\etc folder. You'll see a file with no file ending called just "hosts". (You will need to show hidden files in Folder Options if you can't see it). Open it with Notepad and see if you find anything interesting there.

Try this URL:
http://140.183.234.10/


Last edited by Abraxas; 3rd March 2003 at 05:03.
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