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Old 21st October 2002   #1
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Question

an email keeps sending itself out


I sent an email requesting support on a government issue to over 15 people back in July. In the email there was a link where people can send a "predone" email to their congressman. Ever since I sent the the intial email, this email keeps resending itself out to the same 15 people. Almost every other day, it appears in their inbox. I know, because I also sent the email to my work address and it's happening there as well. People are starting to become annoyed, and I don't know what to do? Has anyone ever heard of this? It's an email that I initiated, but have only sent once. It is literally sending itslef out. HELP!

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Old 22nd October 2002   #2
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Have you tried deleting every instance of the message from your email program? Check the Inbox, Outbox, Sent Items and Deleted Items (that's the Outlook/Outlook Express terminology...your program may differ) and dump every copy of the message you find.

If every copy is deleted, there software should find nothing to send out. Worth a shot, anyway.

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Old 22nd October 2002   #3
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Hi apdg
You've scanned for virus? And tried to delete this email from your outbox?

Daizy

*edit*
Ooops Miz
That will teach me to leave a post open for any length before replying! You beat me to it.

Once you're sure you're rid of the message, Perhaps just use a free online scanner such as:

Housecall
Panda
Symantec
Grisoft

And for Trojans.....might I suggest:
Tauscan


Last edited by Daizy; 22nd October 2002 at 01:33.
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Old 22nd October 2002   #4
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Thanks for the input. I went searching for the email everywhere I could (INbox, OUtbox, Delted, Saved, etc.), and there was none to be found. Then, I went in and cleaned all my temp, cookies and temp files out. Now, I'm running a virus scan with Norton.

I run virus scans with Norton quite often (yes, it's updated very often.) I was having a problem with viruses being emailed to my address. Norton kept catching them and I have blocked all the senders. Do you think that something got past Norton? I was going to try one of the others sites you recommended and try to scan for viruses.

Is Symantec and Norton one of the same?

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Old 22nd October 2002   #5
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Yes, symantec and Norton's are one and the same.....but do use one of the online scanners that was mentioned in addition. (Such as Houscall) Nothing wrong with being doubly sure.

Daizy

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Old 23rd October 2002   #6
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I had something similar happen once. An email was sent to me with something like 28 attachments. The ISP's mail server freaked out and kept replicating it and sending it (created 65 megs of it in my mailbox). I had to call my ISP and have them clear out my mailbox to get it stopped.

If the virus scan showed nothing and if your ISP is as customer-friendly as mine, might give them a call and see what they can do for you.

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Old 23rd October 2002   #7
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Housecall found 14 infections of the Klezworm in my restore files. Norton scans never showed it. I ran the system clean on my system. Then, I ran the Kelzworm fix from Symantec. The I scanned the system again using housecall and it came up clean. Hoepfully my problem is fixed. Thanks for all the advice!

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Old 23rd October 2002   #8
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Hi apjd
Congratulations on finding the culprit. We'll keep our fingers crossed that it solves your problem. You might want to send that fixtool to everyone oin your address book as well? And hope they do the same.

Daizy

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Old 24th October 2002   #9
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Housecall found 14 infections of the Klezworm in my restore files
I also say congrates on finding the culprit. And also agree with sending out the fixtool.

I may be thinking out loud here but here goes anyway.

When you say restore files are you using Windows ME ? If so the System Restore does not care one bit what condition the system is in, it backs it up as is.

I am thinking that the above says that you may have had a virus infection and may have cleaned same.

Anytime a system has been infected by a virus I believe it to be best that ANY AND ALL previous backups should be destoryed. As not all AV checkers will check them.

You were lucky. You found that the restore files contained the virus before you had to use them.

If I am wrong please tell me so.

BillyBob

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Old 24th October 2002   #10
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14 infections of the Klezworm in my restore files.
Good catch BillyBob
Yes, if you're running Windows ME, for instance, you'll be needing to purge your restore files.

Daizy

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Old 24th October 2002   #11
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Yes, I am running Windows ME. Excuse my ignorance, but how do I go about purging the restore files? I tried to find them when I discovered there was a virus in there, but failed. After I ran a System Clean the viruses didn't show up again anywhere (including the restore files.) Do I still have to purge them?

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Old 24th October 2002   #12
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Description of the System Restore Utility in Windows Millennium Edition - Q267951

And you do need to remove all existing restore files since even though they are now virus free, they may (and probably do) have damaged files inside so a restore using one would be a very bad idea.

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Old 24th October 2002   #13
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In short, you need to scan to the bottom of the page Newt just provided:
In Control Panel, click System.
Click the Performance tab.
Click the File System button.
Click the Troubleshooting tab.
Click the Disable System Restore check box.
Click OK, and then click Close.
Restart your computer when prompted.

This will purge all your restore files.


Then go back in.....and enable once again.

Daizy

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Old 26th October 2002   #14
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Thanks again to everyone for their help!

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Old 26th October 2002   #15
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Were you able to purge your restore folder?

Daizy

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