Switch from Internet Explorer 32 bit to 64 bit

I have a problem with my Sisters computer that has windows 7 with 64 bit internet explorer. we switched to 32 bit so we could use flash[layer from adobe. now I would like to change it back and eliminate the 32 bit but I dont remember how to do this. Can anyone help me with this? Also her computer runs real slow for about 2 weeks now and I don't know how to fix that. She keeps getting a pop-up window saying that her CPU usage is at almost 100% and I don't know how to help her with this.

 

cpu usage

Hi Terminator

Thank you trying to help me with my Sisters computer. The computer is running with IE8 The high CPU usage seems to be all the time since about a couple of weeks ago. The only hardware or software we installed was a logitech 525 webcam so we could use Skype. We are having problems with Skype as the calls are very distorted and the video is not clear at all. the speech is distorted and in slowmotion. We tried today to download the updates for skype but it did not help. For me to do the steps you ask I will have to get in to her computer via teamviewer so I can download and run Process Explorer. After that I can get back with you and hopefully tell you what you want to know about the processes.I know when I went in to Task Manager to see how many processes were running and it was 87. I amnot comfortable to end any of them since I dont know what it would do if I end any one. I will download the file and then I will get back with you. Thank you for helping me.

 

On the Skype thing. What kind of connection are you using? Dialup, DSL Cable?

 

Hi
I am using cable (ie roadrunner) and mySister is on DSL but through a router from the main computer.

 

Internet Explorer 32/64 bit

Hi

I do have a Question I downloaded the file on my computer to see how it works, but how do I copy all the progresses so I can put them in a text so you can see? I have never done anything like this. Also I would have to e-mail the list to myself once I copy since my Sister lives in Canada and I am in the states. So you see I have a little problem here. But I sure appreciate all the help you have provided so far. Thanks again. Well I tried to copy the files and then paste them into this message but it did not let me paste so how can I get the info to you so you can see?

 

Hi
I have done this first steps so now I will open the file in my e-mail and copy so I can paste. Thank you so much for helping. I really appreciate what you are doing.



Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 0 K 24 K
System 4 3.49 540 K 157,596 K
Interrupts n/a 15.83 0 K 0 K Hardware Interrupts and DPCs
smss.exe 256 356 K 792 K
avgchsva.exe 376 < 0.01 40,904 K 348 K
csrss.exe 580 < 0.01 1,972 K 3,844 K
conhost.exe 2896 0.01 804 K 2,240 K
wininit.exe 640 1,284 K 3,696 K
services.exe 704 0.01 6,008 K 7,908 K
svchost.exe 880 0.67 3,848 K 7,892 K
LVPrS64H.exe 2596 1,232 K 3,912 K
COCIManager.exe 2416 0.02 4,080 K 9,024 K Camera Control Interface Logitech Inc.
dllhost.exe 3160 2,140 K 6,556 K
nvvsvc.exe 944 1,100 K 2,768 K
nvvsvc.exe 1204 0.01 2,576 K 6,372 K
svchost.exe 972 4,012 K 7,532 K
svchost.exe 1020 0.05 19,820 K 20,136 K
audiodg.exe 1092 6.03 29,984 K 28,624 K
svchost.exe 632 0.30 91,832 K 97,368 K
dwm.exe 1460 27.86 44,396 K 46,480 K Desktop Window Manager Microsoft Corporation
svchost.exe 896 0.42 17,932 K 28,828 K
taskeng.exe 2360 2,004 K 6,908 K Task Scheduler Engine Microsoft Corporation
CLMLSvc.exe 3212 0.08 21,688 K 3,948 K CyberLink MediaLibray Service CyberLink
UMVPFSrv.exe 1040 1,092 K 3,556 K
svchost.exe 1132 0.01 8,020 K 14,420 K
svchost.exe 1292 < 0.01 13,120 K 14,592 K
spoolsv.exe 1516 5,900 K 10,856 K
svchost.exe 1548 11,708 K 14,032 K
taskhost.exe 1584 7,768 K 9,260 K Host Process for Windows Tasks Microsoft Corporation
armsvc.exe 1840 1,124 K 3,376 K
agr64svc.exe 848 808 K 2,052 K
avgwdsvc.exe 1868 0.03 9,720 K 17,152 K
avgnsa.exe 2852 16,796 K 300 K
avgemca.exe 2876 2,396 K 6,324 K
HPDrvMntSvc.exe 2180 964 K 3,116 K
LSSrvc.exe 2204 1,160 K 3,352 K
LVPrcSrv.exe 2492 1,984 K 5,580 K
TeamViewer_Service.exe 2656 6.04 8,760 K 14,104 K
TeamViewer.exe 3432 0.21 17,632 K 19,220 K TeamViewer Remote Control Application TeamViewer GmbH
TeamViewer_Desktop.exe 5820 11.43 45,960 K 55,492 K
tv_w32.exe 3496 < 0.01 1,092 K 4,188 K
tv_x64.exe 4764 < 0.01 1,276 K 3,988 K
WlanWpsSvc.exe 2728 3,068 K 4,912 K
WLIDSVC.EXE 3004 0.01 5,564 K 13,296 K
WLIDSVCM.EXE 3176 1,000 K 2,428 K
AVGIDSAgent.exe 188 0.97 24,176 K 18,464 K
PresentationFontCache.exe 3796 26,756 K 19,096 K
svchost.exe 4016 < 0.01 6,768 K 14,556 K
SearchIndexer.exe 4080 < 0.01 33,536 K 25,072 K
SearchProtocolHost.exe 4968 < 0.01 3,196 K 6,564 K
SearchFilterHost.exe 4464 2,096 K 5,744 K
svchost.exe 3552 2,196 K 5,632 K
wmpnetwk.exe 4392 0.01 10,296 K 10,916 K
svchost.exe 4952 10,280 K 13,824 K
HPSA_Service.exe 4972 22,924 K 16,760 K
lsass.exe 736 0.19 4,416 K 10,140 K
lsm.exe 744 0.53 2,408 K 3,608 K
csrss.exe 652 0.11 6,372 K 11,480 K
winlogon.exe 752 2,468 K 4,872 K
explorer.exe 1472 0.13 53,476 K 64,704 K Windows Explorer Microsoft Corporation
SmartMenu.exe 1736 5,988 K 14,080 K SmartMenu
ipoint.exe 1760 0.02 8,400 K 17,552 K IPoint.exe Microsoft Corporation
dpupdchk.exe 1676 1,332 K 3,516 K dpupdchk.exe Microsoft Corporation
HPAdvisor.exe 1848 < 0.01 67,368 K 4,440 K HP Advisor Hewlett-Packard
GoogleToolbarNotifier.exe 1856 < 0.01 2,696 K 2,104 K GoogleToolbarNotifier Google Inc.
Skype.exe 1888 17.26 133,028 K 123,460 K Skype Skype Technologies S.A.
Vid.exe 1896 0.24 669,452 K 76,260 K Logitech Vid HD Logitech Inc.
wirelesscm.exe 1916 0.33 5,904 K 10,020 K D-Link WLAN Application D-Link Corp.
HoyleCardGames2005.exe 1032 2.80 43,368 K 26,288 K Hoyle Card Games 2005 Sierra Entertainment, Inc.
procexp.exe 3880 1,848 K 6,484 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
procexp64.exe 4180 3.00 18,652 K 39,556 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
hpsysdrv.exe 1120 1,088 K 4,628 K hpsysdrv Hewlett-Packard
HP_Remote_Solution.exe 688 0.15 3,272 K 7,092 K HP Remote Solution Hewlett-Packard
hpwuschd2.exe 1216 1,152 K 4,660 K hpwuSchd Application Hewlett-Packard
avgtray.exe 1432 0.02 5,920 K 7,900 K AVG Tray Monitor AVG Technologies CZ, s.r.o.
AVGIDSMonitor.exe 2516 1.45 2,268 K 5,952 K
jusched.exe 1388 1,084 K 4,020 K Java(TM) Update Scheduler Sun Microsystems, Inc.
LWS.exe 552 6,676 K 11,920 K Logitech Webcam Software Logitech Inc.
CameraHelperShell.exe 2684 0.18 18,312 K 20,896 K Webcam Controller Logitech Inc.
avgrsa.exe 4768 0.04 1,356 K 488 K

 

Hi

okay I did almost all the steps you mentioned but I did not find the file dpupdchk.exe and jusched.exe My Sister had to leave so I wont be able to let you know how the computer is running until she gets back. I went back into her computer to check the files you mentioned and I did find one other file ao I unchecked it. It was the jusched.exe which was for java update. I will let you know as soon as she comes back how it works. Thanks again for all your help.

 

Hi

My sister came back and we tried to see if it did something to fix the problem. Well it did help a little but not very much. It still runs real slow. I told her the only other option we might have is to reinstall with a recovery disk and bring it to its original state. I am shying away from that because we have installed the wireless adapter and all the games that were downloaded from reflexive arcade which no longer is available to get the unlock codes for the games. I wish there was a way to do this without loosing anything. since my Sister is not at all computer savy I hate to go to that extreme. I am not that much better but at least I know a little more that she does. We did tried to restore the computer to an earlier time but it only gave us up to one and a half week where if we would have a bit more it might have been better since her problems are only about 2 month. When I ran Microsoft essentials it wiped out one of her games as it said it had a trojan horse but she had that game ever since we bought that computer which was last year in July and it never gave us any problem. I am a bit puzzled. so if you have any other suggestions it would be very appreciated. Thank you again for all the help you have givin me so far.

 

hi

I will have to wait until saturday to do these steps since I have to go to work for the next 3 days. I hope that will be okay with you. I would be a bit to tired after work to doing such a delicate operation long distance so I hope you dont mind waiting until saturday. thank you for being patient with me.

 

Hi

thanks

 

internet explorer

Hi

just want to let you know I did not get a chance to do the steps as my Sister had a little emergency. We will try to get it tomorrow if everything goes well.

 

Iam sorry about not getting back to you but my Sister is getting ready for catarac surgery so I was really more worried about her then the computer. we have not done the steps but we will have to wait until she gets out of surgery and then it will depend on what the Doctor will let her do anything on the computer for a while. maybe I should close the tread for now until I can get back with her?