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We bought a new internal modem online,Mechanically it is installed properly, but it will not work.
I first tried to load in using Add New Hardware Wizard , i get the message "Windows did not find any new modems attached to your computer" to select your modem from a list click next"
I click next, but Mitsumi is not on the list. If i click have disk(which i do)in then insert disk, but here is where it gets worse. it states copy Manufacturers files from Instructions state specify the location of the modem driver,e.g.
D:\Modem model number\Win95/98/200/ME. click next(actually o.k. is the choice)
it read Disk as D:\ MITSUMI CDROMFX54++w|Win95/98/200/ME. then i get message "the specified location does not contain information about your hardware"
I have used M09 which is on disk, deleted words CDROM, tried Mitsumi FX%$ etc. and other variations
Desperately seeking help
MIR
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We bought a new internal modem online,Mechanically it is installed properly, but it will not work.
I first tried to load in using Add New Hardware Wizard , i get the message "Windows did not find any new modems attached to your computer" to select your modem from a list click next"
I click next, but Mitsumi is not on the list. If i click have disk(which i do)in then insert disk, but here is where it gets worse. it states copy Manufacturers files from Instructions state specify the location of the modem driver,e.g.
D:\Modem model number\Win95/98/200/ME. click next(actually o.k. is the choice)
it read Disk as D:\ MITSUMI CDROMFX54++w|Win95/98/200/ME. then i get message "the specified location does not contain information about your hardware"
I have used M09 which is on disk, deleted words CDROM, tried Mitsumi FX%$ etc. and other variations
Desperately seeking help
MIR
Whiskeyman
That didn't work, i got message "the address selected does not include information about the hardware" or similar
so i Tried D:\ModemMitsumi\Win98 got message Modem successfully installed
THANKS
MIR
One thing you need to do is uninstall any previous modems. Look in Add/Remove Programs and also in Phone and Modem Options for any listings of old modems and remove them. There is a communication (diagnostics) test in Phone and Modem Options.
Internal modems use COM port 3 or 4. Check the COM port listing in Phone and Modem Options.
Hmmm...it's just a generic name, but it indicates, that Windows does see some modem.
Let's try something else.
I assume, you physically removed your old modem, right?
What does your disk say about modem's model?
Install Everest, and see what it says about your modem.
Remove your modem, look closely. It should have FCC# printed on it somewhere. What is that #?
To Broni
yes physically removed old modem.
I was searching "modems" yeterday evening and found 2 sites; www.Modemsite.com and www.restartoffice.com, read them both,lookeds at old modem to try to identify it, but NO FCC I.D NUMBER, so this morning i removed NEW modem to look for FCC Id, but again no fcc id label .ther is a number etched in chipboard 0713, but that does not jibe with anything on either site
.
I Can't install Everest on that 'puter as it won't go online because modem not working.
I looked at it here(XP "puter), clicked on drivers listed , but Mitsumi not listed, nor is Genius which was old modem
To Broni
This is getting very interesting.
Where did you look to find that information???
Actually small (3" dia.) Blue CD has written on it
Software Driver not for sale Ver:M09
this disk came with modem in Conductive Grid Bag......
