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Hi,
I was about to suggest sending it back, but saw PeteC's reply. Are there sensitivity settings?
Also look up you model at the manufacturer's website. From manufacturer's websites I have been to, touchpads appear to have quite a few driver updates. Check for driver updates and check the FAQs (there might be model specific FAQs or general FAQs).
Don't hesitate to contact their support service, they should not like to see problems occurring with brand new equipment. Get them to exhaust all avenues before they ask for it to be returned (returning it is no skin off their nose, but it inconveniences you).
Hope you find it is a settings problem.
Matt
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