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I just tried to use the fax program built in to XP. It wouldnt let me send/recevie faxes. I suspect its the modem drivers from when i switched over from 98. I cant find my modem on US Robotics or 3Coms page I vagely remember reading about a website where i could punch in the FCC ID and get the appropriate drivers. Any links would be greatful.
--Steve
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it wont let me install them b/c they are not comatible with XP.
I ran USR's Modem ID Wizard and this is what it found:
Product ID :Product ID 83297400
Options V32bis,V.34+,x2,V.90
Fax Options Class 1/Class 2.0
Line Options Regular Ring
Voice Options Speakerphone,TAD
DSP Freq 34.0Mhz
DSP Ram 32k
VXD date 05/18/01
VXD rev 1.00.036
OK
Model Number :s Class 1/Class 2.0
Line Options Regular Ring
Voice Options Speakerphone,TAD
DSP Freq 34.0Mhz
DSP Ram 32k
VXD date 05/18/01
VXD rev 1.00.036
OK
Serial Number : V32bis,V.34+,x2,V.90
Fax Options Class 1/Class 2.0
Line Options Regular Ring
Voice Options Speakerphone,TAD
DSP Freq 34.0Mhz
DSP Ram 32k
VXD date 05/18/01
VXD rev 1.00.036
OK
ATI3
U.S. Robotics 56K Voice Internal PCI RS Rev. 1.00.036
OK
ATI7
U.S. Robotics 56K Voice Internal PCI Configuration Profile...
Product type US/Canada Internal
Product ID 83297400
Options V32bis,V.34+,x2,V.90
Fax Options Class 1/Class 2.0
Line Options Regular Ring
Voice Options Speakerphone,TAD
DSP Freq 34.0Mhz
DSP Ram 32k
VXD date 05/18/01
VXD rev 1.00.036
OK
Hope this will help a little more.
--Steve
Last edited by slk230mb; 13th February 2003 at 01:05.
This is not 100% certain but you may have one of the Internal Modems that once they have been installed in one machine or OS they refuse to set up in another.
I fought with four different ones before I got one to work in a Win 98 machine. They had all been in other machines. And I had all of the drivers for them. And the one I did get to work I had to changes slots twice before I go it working.
The heck of it is that I just plugged my ANCIENT USR External in and BINGO !! away we go. No questions asked. But the person that I was fixing the machine for thought $25 was too much.
Also you might try removing the modem(s) from device manager. Physically remove the Modem and restart the machine with out it.
Shut down again and put the Modem back in a different slot if possible. SOMETIMES that works and sometimes it don't.
Did I not read correctly what you yourself wrote about drivers ?
it wont let me install them b/c they are not compatible with XP.
I take that as both the probelm and the answer.
Some things ( like Video and Audio ) will work without the proper drivers. Maybe not at their best but they will work. But Modems do not fit that catagory.
The tests you ran mean nothing if drivers are not right. They ( the tests ) only tell you what the Modem is capable of doing.
You gotta get the OS and the Modem to play nice together. And with Internal Modems that can be tough at times.
and see if its not something with the software.
Possible but I doubt it.
My next suggestion would be to go invest in a GOOD Modem. An External Data/fax. And have it to use on most any OS of your choice.
You have a decent OS. Put decent equipment to go with it.
I have heard many complaints about Internal Modems and Windows XP. I know of at least three 56K that will ( or would ) only connect at 33.6. One was fixed by the vender ( and still messes up on occasion ) . The 2nd went to an External. The 3rd went to cable modem.
Then I would think it's some setting in the FAX program.
Are you sure you have the right fax protocall selected?
Are you sure you're trying to dial/send on the right port (same one as the modem in device mangler)?
Are you sure there's not a second or third instance of DUN (maybe left over from a previous modem)?
Does it connect to the internet with no troubles?
Fatal error. The fax device encountered a protocol error, and could not complete the call.
dont know if it connects to the interent correctly, if all, because i have a cable modem.
I am dialing and sending on the right port.
How would i check for the multiple instances of DUN. I think this is unlikely because this is the only modem i have ever used on this computer.
Last edited by slk230mb; 18th February 2003 at 01:28.
