can't access hotmail after new messenger dowload

gardenlen · 14th May 2009

g'day,

today i downloaded the latest messenger version as per the pop up window.

since then i cannot now access my hotmail account, i have tried the can't remember password function but as i can't access hotmail i can't see those e/m's if that is where they are going?

tried answering my secret question but after 10 years can't remember the answer.

is there any help for me please?

tia

len

**Arie** · 14th May 2009

If you've forgotten your password, MSN Hotmail does provide at least one level of back-door that you can use to recover it - your alternate email address or secret question. If you don't have those, you're probably out of luck.

gardenlen · 14th May 2009

g'day arie,

that is the trap hey us older folk and our memory all to trap us hey lol?

if h/m would have suggested some time over the past decade that i update my alternate e/m addy i would have done so, but the isp i used 10 years ago would be out of business now, so yes i can see the problem. same with the secret question got no idea what my answer is.

so would you agree that ultimately i may have to un-install the update if that can be done? then put up with their little pop up window for the rest of my days i guess? if only us users could say don't tell me about updates.

what i don't understand is with all the updates i've downloaded over that decade why is it that this one did not save my settings??

many thanks

len

**Arie** · 15th May 2009

Quote:

Originally Posted by gardenlen

so would you agree that ultimately i may have to un-install the update if that can be done?

Most likely not. The information was most likely cached in a cookie that got deleted.

gardenlen · 15th May 2009

thanks again arie,

what i ultimately ended up doing was to restore back to the day before that problem of the download, i know have my hotmail account back just wish there was someway i could stop those annoying update pop up windows, as after this i will never do anoterh update. too risky.

many thanks take care for now.

len

**Arie** · 15th May 2009

Guess you got lucky

Put in a valid alternate email address.

gardenlen · 15th May 2009

yes arie,

will try and update all my profile data not sure how right now but will find it somehow? do you have any idea if i can tell them to stop sending me update notices that pop up window was back again today?

update info' edited in:

gt me lost arie, i can't find anywhere to change alternate e/m nor can i find where to change the secret question???

len

**Arie** · 16th May 2009

See: How do I change my MSN Hotmail Alternate E-mail Address?

gardenlen · 16th May 2009

g'day arie,

strange i just now got a virus warning when i opened your latest post, yet it didn't do that the first time i opened it earlier on?

anyhow moving on, my password, secret question and alternate e/mail have now been updated.

i have a couple of links to windows live teams to see if those pop ups can be stopped, to ry next.

again many thanks

len