Cute FTP Professional wont connect to IpowerWeb hosting

radiogold · 11th August 2007

Hi folks,

For the last year now, I have been using two computers in the same house, to upload files. I mainly use the computer in my bedroom (gateway 1700 mhts, 640 meg ram, 60Gig/140Gig harddrives, Win ME) to upload my website files, which are of a small nature.

When I upload large files, I use the computer in my lounge, to do this overnight, as the noise from the computer in bedroom would keep me awake. (Medion 8383 computer 3400 mhtz, Win XP, 512 Meg Ram, 250 GIg harddrive).

Both computers have used Cute FTP Professional version 7, and have worked flawlessly. They also bothe have AVG Anti virus, Ad-Aware, and Spybot.

About a month ago, I upgraded the lounge-room computer to broadband, where now my CUTE FTP won't connect to my server. I've looked at the faq, where it said to make an exception in your firewall, at ports 20 and 21, which I have done, but still get nowhere.

I have no routers

My bedroom computer still works fine, but is on dial-up, and don't want to change that, (for at least this is still working).

Cute FTP goes through it's Log which ends with a dialog box error message, "The control connection was closed due to the server being temporarily busy, full, or in the process of shutting down. Retry again later or contact the system administrator for assistance. Click Details>> to see the exact server response."

AND, then these are the details, the actual log file......

*** CuteFTP 7.0 - build Mar 7 2005 ***

STATUS:> Getting listing ""...
STATUS:> Resolving host name hostXXX.ipowerweb.com...
STATUS:> Host name hostXXX.ipowerweb.com resolved: ip = XX.XX.XX.XX.
STATUS:> Connecting to FTP server hostXXX.ipowerweb.com:21 (ip = XX.XX.XX.XX)...
STATUS:> Socket connected. Waiting for welcome message...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 05:19. Server port: 21.
220 You will be disconnected after 15 minutes of inactivity.
STATUS:> Connected. Authenticating...
COMMAND:> USER xxxxxxxx
331 User xxxxxxxx OK. Password required
COMMAND:> PASS *****
230-User xxxxxxxx has group access to: xxxxxxxx
230 OK. Current restricted directory is /
STATUS:> Login successful.
COMMAND:> PWD
257 "/" is your current location
STATUS:> Home directory: /
COMMAND:> FEAT
211-Extensions supported:
EPRT
IDLE
MDTM
SIZE
REST STREAM
MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
MLSD
ESTP
PASV
EPSV
SPSV
ESTA
AUTH TLS
PBSZ
PROT
211 End.
STATUS:> This site supports features.
STATUS:> This site supports SIZE.
STATUS:> This site can resume broken downloads.
COMMAND:> REST 0
350 Restarting at 0
COMMAND:> PASV
227 Entering Passive Mode (72,22,92,30,31,239)
COMMAND:> LIST
STATUS:> Connecting FTP data socket xx.xx.xx.xx:xxxx...
421 The connection couldn't be accepted: Software caused connection abort
ERROR:> Service unavailable. Try again later.

I have the same program on my bedroom computer, installed the same way (typical), and it works fine.

Apologies for the long post, but wanted to include as much info as I can. Please note that the xxx denotes private personal information.

Thanks

**PeteC** · 11th August 2007

I cannot help you directly except to suggest that a post on their forum might be in order ....

http://forums.globalscape.com/

**TonyT** · 11th August 2007

COMMAND:> PASV
227 Entering Passive Mode (72,22,92,30,31,239)
COMMAND:> LIST
STATUS:> Connecting FTP data socket xx.xx.xx.xx:xxxx...
421 The connection couldn't be accepted: Software caused connection abort
ERROR:> Service unavailable. Try again later.

The above indicates that your FTP software is either:
NOT using passive mode transfers and when passive mode is required, or the reverse:
your software IS using pasive mode when it not required.

Quote:

I have no routers

= dangerous

radiogold · 12th August 2007

Thanks Tony-T, you've save my life

It was the passive mode. I switched it off, now everything is honky dorey.

I've just got some new business for my website, and if I was unable to update my site, I would of lost them.

Many thanks from down under!!!

**TonyT** · 13th August 2007

fyi, ftp error codes:
http://www.ftpplanet.com/ftpresources/ftp_codes.htm
In your case, COMMAND:> PASV was issued by your client & the ftp server responded with a 421.

**mailman** · 16th August 2007

Hi again, Mark.

(I deleted the contents of this post after I realized this is a different FTP issue than Mark described in another thread.)

G'day, Mate!