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My wife, using a 2 year old Dell 2400 with Windows XP HE OS, has 4 friends during the last 2 months who are unable to send an email response back to her at verizon.net. These people use email servers at Yahoo, MSN, and AOL.
The unusual feature of these undelivered email messages (identical in each case) is the failure only occurs when the sender REPLIES TO my wife's email, which has been correctly delivered earlier to each addressee. If they compose an original email to our Dell 2400 it seems to arrive as intended. The email response leaves the sender's computer; and it does not return as undelivered.
When the reply copy (retained in the sender's OUT or SENT BOX) is examined each sender finds that my wife's verizon.net EMAIL ADDRESS HAS BEEN AUTOMATICALLY ALTERED to our previous email address at ATT.net; this ATT.net address was closed and remains closed since March 2004.
Suggestions of possible causes to this two month old problem would be appreciated as the "afflicted" individuals often believe that the cause of this failed delivery lies with our Dell 2400.
Sincerely,
scottdietert
Last edited by scottdietert; 10th February 2006 at 03:28.
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Check the properties of your wifes account and make sure things are correct there. In OE, click tools>accounts. Click on the problem one to highlight it and then click properties. On the general tab, make sure the address is correct where it says reply address. Also where it says email address.
While you're there, on the servers tab, make sure all the info there is correct also, although it seems unlikely that would be wrong as your mail wouldn't get sent if it was wrong.
I'm guessing it's the reply address thingy. Hoping anyway.
...or the old account hasnt been removed from Accounts and is still the default. Go to Tools-Accounts, select your new account in the Mail section, and use the Set as Default button to the right.
I am assuming you did set up the new account in the Accounts area by now. If not do it now
Thanks to all the responders: Zander, rsinfo, and Dez Bradley,
We will check our email setup account; I should add, however, that this reply problem only applies to 4 of about 7-8 friends who often use the email "reply" option. At least 3 friends have no trouble with auto conversion; their replies work perfectly. This is a critical point that I should have included in my original "problem thread." Giving new thread details of a problem always seems to lack something.
TTFN,
scottdietert
Yeah, that seems odd and it may be that your settings are ok if that's the case. Guess I'll wait for you to post back and see what you find although from your last post it would make one think the problem is on the other guys end. I'll have to think about it a bit. I can't think of anything right off the top of my head as to what would cause that on their end.
Thanks to all the responders: Zander, rsinfo, and Dez Bradley,
We will check our email setup account; I should add, however, that this reply problem only applies to 4 of about 7-8 friends who often use the email "reply" option. At least 3 friends have no trouble with auto conversion; their replies work perfectly. This is a critical point that I should have included in my original "problem thread." Giving new thread details of a problem always seems to lack something.
TTFN,
scottdietert
Scott, I have come across a similar problem with my UK ISP who now uses spam filters. These can block mail from Hotmail accounts for example. Your ISP may be able to give you information and assist in resolving the issue. Gordon
Hello Zander and now Gordon001,
First in response to several suggestions that we check the Verizon account send/reply addresses. This evening my wife and I examined her account data and confirmed that both the send/outgoing and reply/incoming addresses are the same; actually the ISP asks that the reply space be left blank when the send and reply addresses are identical.
Gordon001, your similar experience is interesting and we will consult Verizon with this issue. The most perplexing fact is this delivery failure following an EMAIL REPLY only impacts 4 out of 7-8 regular email contacts. And the automated return to a 2 year old cancelled ATT account address is immediately visible in the OUT BOX message of these individuals!
To me this suggests the involved computers have stored this cancelled address in an obscure location; ?? registry. Although, why this would have started last December (2005) does raise a concern that Verizon may have instituted changes in their email processing. But again, why would such a change only "attack" REPLY email and not composed email?
{P.S: In the past I've claimed that our home PC problems and solutions imply that Voodoo may play a role in our Internet lives! }
Undelivered email to our computer: At last the "HEADERS"
Quote:
Originally Posted by scottdietert
Hello Zander and now Gordon001,
First in response to several suggestions that we check the Verizon account send/reply addresses. This evening my wife and I examined her account data and confirmed that both the send/outgoing and reply/incoming addresses are the same; actually the ISP asks that the reply space be left blank when the send and reply addresses are identical.
---edit---
Sincerely,
scottdietert
A friend (Vicki) has finally provided my wife with a copy of the headers from a recent email returned to Vicki as undeliverable; she originally responded to my wife by using the reply option in my wife's first email!!
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
The SCENARIO FOR THE ERRONEOUS INSERTION of my wife's OLD att.net address:
Judy (my wife), using an email service with this address <judydietert@hotmail.com>, sent a conventional email to Vicki, who uses another email service having this address <vicki_patten@yahoo.com> . Vicki receives Judy's hotmail.com email, but when Vicki replies to the hotmail.com address the email returns as undeliverable with the header information copied below.
Note that Judy's old ATT.NET address, expired since the Dieterts switched to Verizon DSL about 2 years ago, has been automatically inserted into the reply and returned to Vicki as undeliverable.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
From: Vicki Patten <vicki_patten@yahoo.com>
To: judy dietert <judydietert@hotmail.com>
Subject: FW: failure notice
Date: Wed, 22 Mar 2006 11:04:30 -0800
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<brizby@att.net>:
12.102.240.23 does not like recipient.
Remote host said: 551 not our customer
Giving up on 12.102.240.23.
--- Below this line is a copy of the message.
Return-Path: <vicki_patten@yahoo.com>
Received: (qmail 75514 invoked from network); 22 Mar 2006 18:35:11 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.com;
I'll have to look a bit closer but from what you say and what I see your wife is using a hotmail account to send the email. Is she using Outlook Express for the hotmail account? If so, the email still gets sent through Hotmail, not your ISP's mail server and it'll use whatever reply to address she has entered in the options in her Hotmail account. Did she ever change the reply to address in her Hotmail account. Perhaps it's still set to the old one.
Go to her Hotmail account using Internet Explorer (not OE). Log on and then when it gets to her Hotmail web page, click on the mail tab at the top. Then, when it gets to the inbox, look at the upper right hand corner. You'll see a link that says options. Click it and on the next web page click the link that says message replies. Have a look there and see if her old address is listed as a reply to address. If so, you've found the culprit.
Good Evening,
Zander, you are an absolute miracle worker!
Carefully following your instructions, we found that the address <brizby@att.net> STILL REMAINED as the address to which all e-mail sent out through Hotmail should be returned. The address has now been expunged for all time, I hope.
Thanks for all your help and experience.
All the best,
scottdietert
Your welcome. Sure glad you mentioned Hotmail. Don't think I ever would have figured it out otherwise. Anyway, glad to hear you got it straightened out.
(QUOTE) You're welcome. Sure glad you mentioned Hotmail. Don't think I ever would have figured it out otherwise. Anyway, glad to hear you got it straightened out.(QUOTE)
Prompt follow-up from Judy's friends demonstrates that the Hotmail "problem" is solved; each of their reply email messages arrived this morning.
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