This password is the one you set up with your ISP, and not Thunderbird. If you don't recall the password, then go to the WebMail page for your ISP, and see if there is a way to retrieve your password there. If not, then call the ISP, and ask them to allow you to either setup a new password, or have them send you the existing password.
I get a password box, but I never setup a password. It won't let me get into my email. Never had one for years now. How do I get by this?
This is in addition to what Ramona said. Are you saying that you used mail, and had saved the password, in whatever mail, and, now you are trying TB for the first time. Or, you got no mail for years. What type of account is that?
Just give the part to the right of @.
I have no idea what you are talking about. If you use a regular ISP you have to log in with a password. And, you can save the password. There is no way that you can get your mail without a password.
And, Thunderbird has no control on changes which may be made by your mail server. Again, I am asking you to provide the account information, leaving out your username. To give you an example, check your Tools|Options|Privacy| Password tab, and press the Edit Saved Passwords. I have several accounts, and there are entries for mailbox// ....
If you saved your password at any time, it would be there, hidden, but with your username. If you have a listing, delete that line, and when you are asked to enter your password, do it. Don't check to save it, yet, because you want to make sure that it works. If it does work, place a check mark, the next time.
If you, still, have problem, go to the website of your ISP, and try to get your mail there. If it does not work, call your ISP.
Your right, it's my ISP, Cox email, that is asking for a password. I'll have to call them to fix it.
I have Cox mail, and, very strangely, it started asking me only for the password of the primary user. Come to think, all my five accounts use the same username.
I will have to call them, and find out what's up, but I never had to anything more than entering the password of my primary account (same password as used for my incoming mail), and saving it. It is not any special password.
Let me know how you, if you enter the correct password. Mind you that it was a bit confusing, the first time around, because I was not sending mail with my primary account.
Let me know how you do, and, I will call them, just in case.
I called our local Cox, and was told that what I experienced could indicate a server problem. If this happens, the primary account password would be required, and would try to send with it. It worked for me, and having saved the password, the same box would not be coming up.
Cox supports Thunderbird, and, if you are having problems, ask me.
I, also know a friend in Norman, OK, and could have her check.
That's more like it. Now, if you saved it you should not be asked again. Funny that this happened to me after eight years with Cox. Apparently, they do that if the server does not recognize the sender. It is not authentication, in the way which is used by other ISP, but, still perplexing.
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