Netscape 7.1 won't open

Netscape 7.1 has suddenly decided not to open. When I click on the icon, the Netscape 7.1 logo appears, but then the program hangs up. I am now using an old version, Netscape 4.5, which is not satisfactory, since none of my Netscape 7.1 downloaded files can be accessed. I'm told I'll have to Uninstall Netscape 7.1 and start all over, which is a hassle. Re-installing the program is a lengthy procedure, and I'm afraid I'll lose all my Preferences, bookmarks, email addresses and so forth. I've checked to see if there's a Profile folder, but I don't see anything like that. I also have Netscape 7.0. If I uninstall Netscape 7.1, will I get Netscape 7.0 back? I'd appreciate an email reply if that's possible.

After my Netscape 7.1 hangs up, I get an error message with the following "details." This may help.

Walter Blum
walterblum@worldnet.att.net

Here is the "details" message explaining what's wrong with my Netscape 7.1. Of course I don't understand a word of it:

NETSCP caused an invalid page fault in
module GKLAYOUT.DLL at 0177:603c042b.
Registers:
EAX=00000000 CS=0177 EIP=603c042b EFLGS=00010246
EBX=00000000 SS=017f ESP=006bf654 EBP=006bf68c
ECX=006bf678 DS=017f ESI=0082d2b0 FS=399f
EDX=8162f610 ES=017f EDI=00000000 GS=0000
Bytes at CS:EIP:
8b 07 ff 50 0c 8a 45 ec 88 46 5c 8d 4d f0 ff 15
Stack dump:
00000000 006bf678 0082d800 80000000 0082d2b0 615b3b38 60562584 00000000 00000000 0082d800 0082de24 0082d810 00829860 0082de20 006bf6b8 603465aa

 

Walter,

Welcome to the board! Here are a few links you may want to take a look at:

Netscape Won't Start
Clean Install For Netscape
How To Backup Your Profile

Hopefully, that will make things a little easier for you. Keep us posted!

Mike

 

Welcome to the Forum, Walter Blum!

Hi Walter,

Close Netscape and Quick Launch
Delete these two files and one folder:
compreg.dat
Located in: C:\Program Files\Netscape\Netscape\components
xul.mfl
Located in your salted (*.slt) folder
C:\.....\Application Data\Mozilla\profilename\*.slt
chrome folder
Located in your salted (*.slt) folder

If this doesn't fix your problem, then create a new Profile:
Guidelines for Creating a New Profile.

BTW, uninstalling and reinstalling Netscape has no effect on the Profile,as it remains intact during the uninstall. The new install then picks up the existing Profile .
Profile Locations

Let us know your results.

Sorry, but we don't answer problems by private email. That would do away with the purpose of the Forums. Answering your problem on the Forum, may be beneficial to another user dealing with the same issue...

Ramona

 

Another easy way to save the profile is to have it located on a different drive. I do that. When I re-install Netscape I let it create the default profile. Then I start via the profile mgr and create a new name using the exact same name of the backup profile and point to it on the other drive where it is located.

All done! All bookmarks, pws, mail, etc are back and I do not have to re-configure anything!

That is why I have I.E.., they make it impossible to save that stuff!

 

I lost my Netscape 7.1

To Ramona, Mike and all you other wonderful people on this BBS:

As you can see, I'm a newbie in the BBS business, so if this message doesn't go through, . . . well, let's hope it does. I just want to thank you all for your help in reviving my Netscap 7.1 Everything you suggested worked and I'm back business. Thank you again.

Walter

 

Hi Walter,

Thank you for posting back with your success in getting Netscape back up and running! We love to hear the success stories....

Ramona

 

Walter,

Great to hear that you got things running again! Thanks for the update.

Mike

 

Can you save old email first?

Hi all,

Regarding this thread... Is there a way to save locally saved email prior to this procedure? I installed WinXP on my machine and now N7.1 doesn't boot, probably got disconnected as this thread and others suggest. So... I'd like to restore things but not lose my old email.

Thanks,
Andrew

 

Welcome to the Forum, ACDurston!

Hi Andrew,

Make a backup copy of your entire Profiles folder before doing any editing. On Windows XP it is located here:
C:\Documents and Settings/user_name/Application Data/Mozilla/Profiles

NOTE: These files are hidden by default.
To see hidden files:
1. On the Tools menu in Windows Explorer, click Folder Options
2. Click the View tab
3. Under Hidden files and folders, click Show hidden files and folders

This way you have a good copy, including Bookmarks, Address Book, and your Mail.

Uninstalling, and reinstalling Netscape will not touch your Profile. However, I always recommend backing up the Profile anyway.

Follow the guidelines here: Netscape Won't Start

 

Path for Win98SE?

Ramona,

Thanks for the reply. Is the path the same for an N7.1 installation under Win98SE? All my email work was done prior to the WinXP upgrade, hence I need to find and preserve the older profile.

Thanks,
Andrew

 

Andrew,

The Profile Location for Windows 98 is:
C:\Windows\Application Data\Mozilla\Profiles.

For all Profiles location see this page:
http://home.att.net/~cherokee67/ns7profloc.html

Ramona

 

Tool for finding old messages?

Ramona,

Thanks again for the help. I do have Netscape running but may have lost my old preferences files during an earlier reinstall (still looking). Do you or anyone know of a tool that I can use to search my hard drive for old locally saved Netscape mail messages and convert to a text file or such?

Regards,
Andrew