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Old 8th May 2003   #1
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NSS3.DLL causing invalid page fault--> crash


I've been using Netscape 7.02 Compact for a few months now with no problem. Three days ago I installed some software upgrades-- everything seemed to be fine after the installations of these- Netscape worked, etc. But yesterday I started to get crashes in Netscape and also two dreaded "Blue Screens of Death". [Because of these NS crashes, always in NSS3.dll, I downloaded yesterday and installed IE 6. Four years ago I stripped *all* of IE from my computer-- I only favor and rely on Netscape, but of course, I'm forced to now use IE 6 to submit this here.]

I get the following error-crash message:

"NETSCP caused an invalid page fault in
module NSS3.DLL at 015f:6101f600.
Registers:
EAX=01ce00a0 CS=015f EIP=6101f600 EFLGS=00010286
EBX=00000000 SS=0167 ESP=006adf28 EBP=01ce56c0
ECX=c17b7e50 DS=0167 ESI=01ce0c70 FS=4db7
EDX=bffc9490 ES=0167 EDI=60fd37d0 GS=0000
Bytes at CS:EIP:
aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa
Stack dump:
00000000 016ee530 00000000 6101d6ce 01cdc020 016ee530 00000000 01cdc020 00000002 6f4d0b02 6c6c697a 726f2e61 20202067 20202020 20202020 20202020"

A guy who is expert in Netscape Compact told me to delete:
XUL.mfl, history.dat, history.mab, chrome (all of these are in my Netscape profiles subfolder). Deleting these 3 files and one subfolder didn't help.

What should I try now? What has to be done or fixed to stop these invalid page fault crashes in the Netscape file 'NSS3.DLL' ?

[My OS is Windows 98 First Edition. My CPU is Intel Pentium III; 450 mhz.]

Thanks,

Stan


Last edited by StanP; 8th May 2003 at 17:23.
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Old 8th May 2003   #2
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Welcome to the Forum, StanP!


Hi Stan,

I confess, this is the first time I've seen this specific IFP in Netscape 7. It has to do with the Password Manager, but haven't been able to find anything which might help you, yet... Still on it tho, so be patient and I'll try and get you out of this situation.

What software upgrades did you install? Any detail, however small, will be helpful.

Thanks,

Ramona

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Old 9th May 2003   #3
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Hi Ramona,

In another Netscape forum a guy said that this problem is caused by PSM (personal security manager). He said he doesn't know how to fix this though.
I don't know what PSM is. Is PSM part of Netscape 7.02 or part of Windows, or of something else?

The software I installed on Mon. 5 May (3 days before the NSS3.dll* crashes started) is as follows:

1) In order to upgrade to the latest freeware version of Sandra (from SiSoftware) I had to get and install at least version 2.5 of MDAC (Microsoft Data Access Components). [Sandra reveals all sorts of hidden info about your computer.] So I downloaded and ran the Microsoft upgrade installation file 'mdac_typ.exe'.
2) I installed the latest version of the freeware named WinPatrol (which looks for cookies and new programs on one's computer). [I now have version 5 of WinPatrol.]
3) I got the new version of TweakAll - ver. 3 - and installed it after removing my old version (1.2.3). [This freeware is found at www.codeforge.co.uk/mainframes.htm ]
4) After the NS crashes started yesterday (Wednesday), I downloaded and installed IE 6. This allowed me to install the latest Sandra. [In 1999, using 98Lite freeware, I stripped *all* of IE from my computer. I only relied on and favored Netscape.]

I did all of the above installations through freeware new to me, freeware I installed on Thurs. 1 May (which was days before the NS crashes started). This is 'Total Uninstall' found at http://www.geocities.com/ggmartau/do.../download.html [Even though I installed this on 1 May it wasn't used for the first time 'til Mon. 5 May. I don't know if this has any bearing on the problem with NS 7.02, a problem starting 7 May.]

Would it be best to uninstall one of the above to see if NS 7.02 works again and if not to continue to uninstall another, etc. ?
Or should I uninstall NS 7.02, and then install it with a new profile? [If I should do this, what files can I save-- what preference and settings files should I save and then put into a new NS 7.02?]

[My OS is Windows 98 1st Edition. My CPU: Pentium III, 450 mhz.]


Thanks for your attention to this message.


Stan

*NSS3.dll is a Netscape 7.02 Compact file.


Last edited by StanP; 9th May 2003 at 00:38.
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Old 9th May 2003   #4
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Hi Stan,

I have to tell you that Holger is the person I had planned to question on your error. If he doesn't have any more information for you, then I am clueless!

The Personal Security Manager is an application that helps protect the security of communications over the Internet, whether browsing the web, shopping, using e-mail or reading newsgroups. It is a component of Netscape 6, Netscape 7, Mozilla, Phoenix, and not specific to the "Compact" Version. The Netscape Personal Security Manager is used to control various personal security settings; passwords, formfill, personal security certificates, etc. To access the Personal Security Manager, within Netscape, click on:
Tools | Password Manager
Also
Edit | Preferences | Privacy & Security

Whether or not the software you listed is conflicting with Netscape remains to be seen. You would need to query the developers support files.

You certainly can try uninstalling Netscape, and doing a "Clean Install". I think this would be desirable vs. going through all the other programs, although that still may be an alternative if this doesn't work. Follow the instructions on the "Clean Install" link.

In the meantime, I am still trying to get more information for you...

Ramona

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Old 9th May 2003   #5
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Hi Ramona,

Thanks for the info on PSM and on doing a "Clean Install" of NS.

In his forum, Holger offered me the following help:

"Fri 9 May 03

Maybe it helps to reinstall PSM:

ftp://ftp.netscape.com/pub/netscape7...eehxkt/psm.xpi


Download the file, open it from within Netscape."

I did what Holger wrote and it seems to have solved the problem! NS 7.02 Compact works again. [I'm running tests now but it seems to be OK once again.]


Thanks again for your help.


Stan

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Old 9th May 2003   #6
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As Holger stated, that should solve your problem.

That problem usually indicates that nss3.dll has been corrupted.

The Mozilla testing community saw this in March when the dll was built wrong on a test build. It caused the same sort of crashes that you were experiencing.

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Old 9th May 2003   #7
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Hi Stan,

So glad to hear that you have resolved the IPF error, and there is a fix for it. I shall tuck this away for future reference. I appreciate your posting back with the positive results!

Ramona

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Old 9th May 2003   #8
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Hi Brooks,

Thanks for the confirmation that the error was due to a corrupt file. I did a Bug search, but failed to come up with anything. No doubt using the wrong search verbiage.

You're on top of it as always!

Ramona

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